Family Building Society Reviews 

Becks was extremely helpful and as a new customer that is reassuring

I am a new customer with The Family BS and needed help when setting up a new account. The phone was answered promptly by staff member Lisa Adams. Lisa was very professional and friendly and soon sorted out the issue I had. Very pleased with the help I had

Always good to speak to someone and very happy to have spoken to Vandelle. She was very professional, knowledgeable and spoke with a reassuring and calm voice.
I didn’t have to ask any further questions because she explained everything really clearly.

Call was answered quickly.
Call handler (Roger L) was pleasant and approachable.
Call handler was knowledgeable and helpful.
Call handler answered queries, and put in place my maturity instruction.
I left the call feeling happy and cared for.

Wonderful service. I would definitely recommend this building society. So easy to deal with..

Phone was answered quickly. Gill quickly understood my query and quickly gave me the answers I needed in a friendly cheerful manner.

Prompt to reply on the phone.
Courteous, efficient and helpful service

My account had been locked because I made too many mistakes logging in.
Nicola Philcox sorted it. I wish I could view the password while I'm typing it.

The Lady on the line was very patient with me. I am easily confused when on-line but eventually we got to where I needed to be to access my account. So: thank you Vandelle.

Excellent customer service from Cameron very knowledgeable and able to answer all my concerns

Above professional service.

Contacted FBS by phone and was able to select call back option which was great. Sarah Jane called back and was informative and extremely helpful and efficient. Always had great service .

I had a tricky online issue. Becky was incredibly patient and sorted out my problem with a calm and polite efficiency.

Where helpful and patient

Their web site is a little simple, lacking information, ability to change things and some other functions, but the telephone service from Vandelle Shango was 5 stars.
Recommended.

Darryl Lawrence was absolutely amazing. He helped me login from start to finish and kept his word by contacting me with updates. He was most polite and patient and reassured me that it will get sorted. Thank you so much Darryl, you are a gem and an asset to the company. Mrs K S

Speaking with Katherine Ambrose was a real pleasure. She was so helpful.

very clear website and good communication with customer service