Such Wonderful Friendly & Professional service! Was by luck only, came across FAMILY RENTALS via google. Phoned to make some enquiries, us requiring a van and an SUV Fir 8 Adults, baby seats for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been renting cars from GCFR for more than 5 years. I live offshore and return to Australia on average 4 times per year. The online booking facility is easy to use and efficient. The personal... See more
Company replied
The whole experience with this company was smooth and easy. The staff seemed experienced, sensible and knowledgeable. Our holiday was made better using these guys rather than a larger company who mess... See more
Company replied
We had an excellent car hire experience with Family Car Rentals. Darryl was so very helpful and went above and beyond to ensure we were looked after even for a last minute weekend booking. I am recom... See more
Company replied
Company details
Written by the company
Lowest Prices - Guaranteed! Fairest Rental Terms & Conditions - Awarded! Friendly Family Service - read our reviews Genuine Zero Excess Insurance option - Complete Peace of Mind
Contact info
1 Wheeler Crescent (Cnr Villiers Drive) , 4223, Currumbin Waters, Australia
- 1300301002
- info@familycarrentals.com.au
- www.familycarrentals.com.au
4.9
Excellent
163 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Car rental review.
An honest, reliable and helpful family car rental business.
August 28, 2018
Unprompted review
Reply from Gold Coast Family Car Rentals
Hi Gus and Emily
We want to thank you for you taking the time to express your opinion about us
We all really appreciate your comments
Thanks again from everyone in the Gold Coast Family Car Rentals team
Darryl, Denise, Grant, Annie, Kay, Rhett, Richie & Rick
Excellent!
Such friendly staff, great service, good cars, all car-seats provided in the car and shuttles. Have used a few times now and service has been excellent every time!
August 28, 2018
Unprompted review
Reply from Gold Coast Family Car Rentals
We would like to say "thank you", Esther
We appreciate you taking the time to tell others about us
Everyone in our team strives hard and it is great when our efforts are shown to be appreciated
Thanks from all at Gold Coast Family Car Rentals
Darryl, Denise, Grant, Annie, Kay, Rhett, Richie and Rick
We have used them for quite a few years…
We have used them for quite a few years and will continue to do do as they are very professional,there rates are very reasonable and we have never had a problem with any of the cars.And they are very reliable when it comes to drop off and meeting times so I would recommend them to anyone travelling to the Gold Coast.
August 28, 2018
Unprompted review
Reply from Gold Coast Family Car Rentals
Hi Grahame and thank you for taking the time to tell others about your experiences with us
Everyone likes to get compliments and every worker in our business gets personal pride from their contribution to our service and reputation.
Cheers from all of us at Gold Coast Family Car Rentals
Darryl, Denise, Grant, Annie, Kay, Rhett, Richie & Rick
Thumbs up here
Have hired cars for family holiday trips from here a couple of times now. Each time they have been helpful and accommodating and we find the rates very reasonable. Cars have been well maintained and no issue at all.
No need to pay big bucks through the big companies when you have a company like this around - we'll be back!
August 28, 2018
Unprompted review
Reply from Gold Coast Family Car Rentals
Hello Kirsty
We really appreciate you taking the time to tell others about your experiences with us
I know that every staff member gets personal pride from the praise that we get from our customers.
Cheers from all of us at Gold Coast Family Car Rentals
Darryl, Denise, Grant, Annie, Kay, Rhett, Richie and Rick
Have used Gold Coast Family Remtals on…
Have used Gold Coast Family Remtals on multiple occasions when we have had family holidays over the years. Easy to deal with, friendly staff and great value for money.
August 28, 2018
Unprompted review
Reply from Gold Coast Family Car Rentals
Hi Rebecca and thank you for your valued review
We all like to get a pat on the back every now and again
We look forward to seeing you and your family again
Cheers from everyone at Gold Coast Family Car Rentals
Darryl, Denise, Grant, Annie, Kay, Rhett, Richie and Rick
I have been renting cars from GCFR for…
I have been renting cars from GCFR for more than 5 years. I live offshore and return to Australia on average 4 times per year. The online booking facility is easy to use and efficient. The personal setvice, money for value cars and attention to personal requests keeps me coming back.
I have no hesitation in recommending them to anyone looking for car rental services.
Keep up the good work and thank you for keeping me mobile.
August 28, 2018
Unprompted review
Reply from Gold Coast Family Car Rentals
G'day Gary, so good of you to give us such a great review
As you know, all of our staff have a personal aspiration to do the best possible for our customers and praise like yours gives them a strong sense of pride in recognition.
Thanks so much from all of us at Gold Coast Family Car Rentals
Darryl, Denise, Grant, Annie, Kay, Rhett, Richie & Rick
Great service
Great service, competitive pricing, wonderful customer service.
August 28, 2018
Unprompted review
Reply from Gold Coast Family Car Rentals
Hi Danny, we very much appreciate you taking the time to let others know about your experience with us
We all look forward to seeing you again, in the meantime - thank you from all of us at Gold Coast Family Car Rentals
Darryl, Denise, Grant, Annie, Kay, Rhett, Richie and Rick
Great to deal with
Great to deal with. Very accommodating. Always a good price
August 28, 2018
Unprompted review
Reply from Gold Coast Family Car Rentals
Hello Tracy, we really appreciate you taking the time to give others an insight into our service and value standards
Everyone here at Gold Coast Family Car Rentals thanks you for your patronage and your praise
Cheers
Darryl, Denise, Grant, Annie, Kay, Rhett, Richie and Rick
We have had very good service from thiis company
We have had very good service from this company for 6 years. They are reliable and offer reasonable prices.
My only concern is that the fleet is getting a bit old, but I guess that is reflected in their prices.
August 28, 2018
Unprompted review
Reply from Gold Coast Family Car Rentals
G'day Hayes
Thank you for your continued support and your testimonial
We will be adding more current model vehicles to our fleet before Christmas
Best regards from everyone at Gold Coast Family Car Rentals
Darryl, Denise, Grant, Annie, Kay, Rhett, Richie & Rick
Great value car rental company on the Gold Coast
The car rental business is extremely competitive, therefore I look for a company which treats me as a person and not just a number. The “family car rental company” has been extremely helpful and very well priced over the years I have used their service. I would highly recommend them to anyone visiting the Gold Coast.
August 28, 2018
Unprompted review
Reply from Gold Coast Family Car Rentals
Hello Andrew
Thank you for your continued patronage and your praise
We often try to promote our high standards of customer service, vehicle preparation and value, but I think you have summed up the real difference between us and other rental companies by saying that we treat you as a person, not just a number. Perfectly said and thank you again
Best regards from all of us at Gold Coast Family Car Rentals
Darryl, Denise, Grant, Annie, Kay, Rhett, Richie & Rick
Gold Coast Family car rentals have been…
Gold Coast Family car rentals have been so helpful and good to us during our visits to the Gold Coast. Thank you to the team. Regards, Paul, Rez and Rose.
August 28, 2018
Unprompted review
Reply from Gold Coast Family Car Rentals
Thank you Paul, Rez and Rose from everyone in our team
It is very gratifying to hear things like "so helpful" and "good to us"
Your continued patronage is very much appreciated
Best wishes from the Gold Coast Family Car Rentals team
Darryl, Denise, Grant, Annie, Kay, Rhett, Richie and Rick
Have never had a problem with service…
Have never had a problem with service from family car rentals. Have been using them for at least 5 years consecutively.
They’re only to happy to fulfill your requests.
August 28, 2018
Unprompted review
Reply from Gold Coast Family Car Rentals
Hello Leanne and thank you for your very kind words
Each individual in our team strives to provide the very best service and it is nice to know that it pays off.
Best wishes from everyone at Gold Coast Family Car Rentals
Darryl, Denise, Grant, Annie, Kay, Rhett, Richie & Rick
Great company great prices great crew…
Great company great prices great crew running the buisness have no issues at all recommending them to friends and family as we have done in the past all up best car rental service on the Gold Coast I think
August 28, 2018
Unprompted review
Reply from Gold Coast Family Car Rentals
Hi Peter, thank you for taking the time to tell others about your experience with us
It's always nice to know that our efforts are appreciated
Best regards from all of us at Gold Coast Family Car Rentals
Darryl, Denise, Grant, Annie, Kay, Rhett, Richie and Rick
Great service great cars and great…
Great service great cars and great prices we will always rent from these guys
August 28, 2018
Unprompted review
Reply from Gold Coast Family Car Rentals
Thank you Craig, your kind words are very much appreciated by our entire staff
Thank you also for your continued support, we look forward to another opportunity to prove our worth to you
Best regards from the team at Gold Coast Family Car Rentals
Darryl, Denise, Grant, Annie, Kay, Rhett, Richie & Rick
I have used this company more than 5…
I have used this company more than 5 times never had a problem friendly staff and the absolute best rates especially when need a family car
August 28, 2018
Unprompted review
Reply from Gold Coast Family Car Rentals
Hello Mariam
We all really appreciate you taking the time to tell others of your experience with us
On behalf of the whole team, we thank you for your continued support and also for the pat on the back
Cheers from the Gold Coast Family Car Rentals team
Darryl, Denise, Grant, Annie, Kay, Rhett, Richie and Rick
As we all know going on holidays with…
As we all know going on holidays with your family can be expensive so I shopped around for the best price possible for well everything and Gold Coast family car rentals were the cheapest by far and the service was second to none
August 28, 2018
Unprompted review
Reply from Gold Coast Family Car Rentals
G'day Maree
Thank you for the glowing words of praise, everyone likes to get a pat on the back
More importantly, thank you for being a customer
Best wishes from the entire team at Gold Coast Family Car Rentals
Darryl, Denise, Grant, Annie, Kay, Rhett, Richie and Rick
Treated like family.
My husband and I have rented cars a number of times from these lovely people. We have been treated exceptionally well each and every time. Their rates are very reasonable, and we have no hesitation in recommending them to any of our family or friends.
August 28, 2018
Unprompted review
Reply from Gold Coast Family Car Rentals
Hi Connie & Matteo, a great big hug for the massive wrap that you have given us.
We like to think that the word "Family" in our name can mean several things. Yes, we are a family owned and operated company. Yes, our staff are like family to us and to each other. Yes, we rent cars to families and yes, we rent family style cars (as well as others). But the most important aspect of that word is that we like to think that we treat our customers like family.
Thank you for pointing that out.
All the best from all of us at Gold Coast Family Car Rentals
Darryl, Denise, Grant, Annie, Kay, Rhett, Richie & Rick
Lovely people to deal with who try to…
Lovely people to deal with who try to help in any way possible. Their cars have always been fantastic and I've not had any issues at all. Will use in the future and have recommended to others already.
August 28, 2018
Unprompted review
Reply from Gold Coast Family Car Rentals
Hello Brooke and thank you for your wonderful review and your continued support.
We do try to be helpful and it is nice to know that it is noticed and appreciated
The very best wishes from everyone at Gold Coast Family Car Rentals
Darryl, Denise, Grant, Annie, Kay, Rhett, Richie and Rick
5 star rating
We have found the staff so friendly,caring and very helpful and reliable. I would recommend them highly to the wonderful service that we always get. Thankyou again.
August 28, 2018
Unprompted review
Reply from Gold Coast Family Car Rentals
Hello Rayleen & Jim and thank you for taking the time to tell others about your experience with us.
Your very kind words about our staff are most appreciated
Best wishes from all of us at Gold Coast Family Car Rentals
Darryl, Denise, Grant, Annie, Kay, Rhett, Richie and Rick
Friendly service
Friendly service, provide reliable cars that are good value for money.
August 28, 2018
Unprompted review
Reply from Gold Coast Family Car Rentals
Hi Amanda
We appreciate you taking the the time to tell others about your experience with us
Thank you for your valued support, we hope that we can continue serving you for many more years
Best wishes from everyone at Gold Coast family Car Rentals
Darryl, Denise, Grant, Annie, Kay, Rhett, Richie & Rick
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.