Fanatics Reviews 

Awful Awful Awful. Order processing fine, quick enough to take my money for the product, item came all good, good quality. Far too big though, trying to send back was the issue. Tried to use the online service, my order number wasn't recognised, managed to find a phone number to then be told my order number was different as it came from the US, I'd no idea. I then had to pay to send the item back which is non refundable. Item went back, It's now 1 month since it was received back and I had confirmation of 10days for my refund. Numbers seem to have been removed, I've emailed customer services and that is being ignored too. Terrible customer experience. Will never use Fanatics again.

As stated previously be careful if you are ordering via your club website as you are actually ordering direct from fanatics. Club web site was charging delivery at the time and fanatics was not. The returns policy states you can refund up to 90 days but you have to pay for the return postage etc which costs more than any original delivery costs, this is not refundable .
You are only able to see this information once you have an order number.There is no method to cancel your order once placed.

Hmmm bit of a mixed bag. Relatively decent selection but compared to the main Fanatics site in USA, it’s nowhere near as comprehensive. The more popular teams have hundreds of items for selection whilst other teams can have literally 10 items to choose from. I’d like much more items available to purchase.

Some items are massively overpriced, yet some are bargains when on sale.

I’d like to see an option to register your favourite teams so that you get a more tailored experience re: notifications. I’d also really like to see a personalised wish list option so that you can save items that take your fancy to purchase later.

The USA site uses a Fan cash service where you can gain points and money off vouchers the more orders you make. Why can’t we have that on the international site?

In short, definitely major room for improvement required.

Still waiting four months on for an order was promised it would be sent out on the 31st July and still haven't heard anything. Have emailed the complaints team who have ignored my emails. Stated time and time again this company is effecting my mental health that I suffer with but they do not seem to care. Been buying WWE t-shirts for over 20 years from the site from now on I'll just stick to buying replicas from wish.com and Ali express for half the price. At least if you pay them they will actually arrive

Item arrived much earlier than the expected date and was as described. Expected to be delivered in a month, it arrived in 2 weeks. I was initially concerned about whether it would arrive as I read these reviews after I made the purchase. Can’t fault the service

At the risk of sounding like a broken record alongside what looks like the same reviews for this company. I ordered a product which stated 2 available online at the time of purchase. Utter BS!! The item wasn’t in stock and continues to be out of stock 2 weeks later. Tried fobbing me off with a 10% voucher off my next order. There wont be a next order, I wouldn’t let them benefit from anymore of my funds. Garbage company.

Id be cautious dealing with this company They make you think you are buying from your club. while i received the shirt ok i then got a text asking for a review. which i did. then i get message from my phone company telling me i have been charged for International texts.
When i complained to Fanatics they did not want to know, iwont deal with them again

If I could give 0 stars I would. Preordered a T-shirt for a present for my dad. The dispatch date came and went. Gave it 3 weeks before I sent them a message to chase. Then a week and a half of someone on Facebook just telling me they have no idea what’s happening with my order and they’ll let me know when they have more information. Then I suddenly get an email saying my order has been cancelled all together as they can’t fulfil it. This is about 2 months after I ordered it. And they had the cheek to offer me a ‘limited time’ discount code like I would ever bother to shop with them again after this disaster.

Despite all bad reviews I’ve read, I’ve got to say Fanatics delivered a perfect service for me. My item was even delivered a day earlier than expected, no wrong items or anything, everything went smooth. I’m not even someone who leaves reviews on anything but I had to this time.

Ordered a Mercedes F1 team top for myself, but my wife had bought me one as a surprise, so I sent it back via royal mail tracked which I had to pay for. Their FAQ stated 7-10 days for the refund to be sent back, now 3 weeks later, customer service is hopeless, live chat is like trying to contact the dead (probably how more success)

Guideline of 8-10 days for delivery. Almost 3 weeks now and no delivery. Multiple emails to their non-existent customer service.
Bought a gift and it likely won't arrive in time now.

Shocking
Do not ever buy anything from this company. You cannot get hold of them, no one answers and the online chat doesn't work.
My order was sent incorrectly and I can't get my money back.
I will be reporting them to trading standards.
They should not be allowed to have a sign of the FA when they are not.
This company is a joke and should shut down

Ordered the new Boston red sox top 27/06/23 still waiting trying to contact them is a nightmare

I pre-ordered a Chiefs Super Bowl jersey for my boyfriends birthday on March 1st. On May 30th I received a refund from Fanatics for what I can only assume would be this order without any email communication from the company explaining the refund. I emailed their customer service team on May 30th to check and have followed up again but still yet to receive a response. It seems in the meantime the item I ordered has come into stock on the website but is no longer in stock in my boyfriend’s size. Disappointed by the lack of communication from the company. Shocking an item I pre-ordered can be cancelled only to be stocked on the website. Can’t even get back to my email. Terrible customer service.

Absolute shambles of a company. Ordered two t-shirts over 3 weeks ago and still no sign of them arriving. Have emailed to cancel the order twice with no response from the company and no update on the order. I will never use this company again.

I paid £135 for a basketball vest and won't let me return it's tiny

I have had a bad experience with Fanatics. It's been 2 weeks and I am still waiting for my order and when I contacted them there said to me my item is sold out but yet there still took my money. I am not happy at all

I ordered Atletico Madrid jersey with printing from official online store, which turned out to be operated by fanatics.

Order has been placed on 13th June with delivery date set on 28th june. its 10th July today, and i did not recieve my package. On tracking it's shown that my parcell is stuck in Belgium since 19th June.
update: It ended up arriving 21st july

Customer service ain't working, and it's extremely hard to find a way to contact them

After multiple tries,I ended up contacting Fanatics main website chat assistant, who said he created an email ticket to resolve my issue in 24-48h. It's been well over a week,and ticket confirmation or ticket itself didn't arrive into my email.

Turned out my package was sent to TAIWAN (Belgium->Taiwan->Poland quite a journey lmao), that's why it was over 3 weeks late, but i learned that at the post office after seeing big stamp MISSENT TO TAIPEI on parcell, not from them clowns despite me trying to get that info for 3 weeks (It wasn't shown on their tracking).

So, it arrived almost month late, to this day i couldn't contact anybody from this clown ass company (tried maaany times).
Print quality is trash, half of the letters were peeling off from the start, and large glue leftovers are sticking out off them, it looks like 6 yo kid made this print in less than 10 minutes.

Print quality is 3/10, at least letters aren't crooked or misplaced, if they would be -> insta refund (if i could at all).

Avoid this company. In case of any trouble, you will be left alone and without any help, they literally don't give a fk about customer after you paid.
It should be a disgrace and reputation ruiner for any club to collaborate with clownatics intl in their current customer service state.

Ordered a PSG kit for my sons 10ty birthday. Didnt arrive in time and no help given. Asked for a refund and won’t be using this site again.

I ordered a Yankee jersey. Upon arrival I discovered it was worn or touched before as it has stains on it. I asked for a partial refund or otherwise a replacement jersey at the same price.

The only thing you get is a stupid e-mail saying return shipping costs are for free. When I would order the same jersey again, that ‘special’ promo code that I was lucky to use before, won’t be available so I would end up paying more as before.

Terrible company, 2nd time they mess up an order or misinform about size charts.