Fanatics Reviews 

I placed an order around 6 months ago, unfortunately it doesn't fit so i need to return. I can no longer log into my account (i may have forgotten my password) i have done the "forgotten password" and do not get any emails ro reset it. The online suppprt is non existence, for six month's when i try to speak to somone it comes up saying no one is available at this time, i have tried every hour of every day and get nowhere. If i could give zero i would, 1 star is far to high for a company this poorly ran.

Avoid at all costs!!
I ordered a pair of "knee high" football socks, one sock is nearly 3ft long, goes from toes to bum cheeks

Awful customer service

Cancelled order and no way of understanding why. For 2 days now live chat says

“ Unfortunately, our Fan Advocates are currently not available and will be back shortly.”

Best just admit to not having a service

Won’t use again

Ordered a hoodie, got confirmation email etc, next day get cancellation email saying I cancelled the order which I didn’t and know have to wait until 10 business days for refund!!!!

Avoid at all costs

Ok so ordered a Chicago bulls top then read reviews on here . Was scared to be honest but glad I read these negatives AFTER I ordered . if I'd of read before I wouldn't of bothered
Came in 3 days and looks amazing tags the lot
Well done guys will defenitly order again

Wrong item showed up, tried to speak to customer service on chat but they are nonexistent or always unavailable, can’t get a response over email or phone. Charged me £10 to send it back, of which I received a refund (luckily)
Awful company

Ordered a ready to ship Herbert Chargers Jersey, as I didn't want a custom jersey, I'd heard the printing is not so good when you order a custom one.
Once ordered, my order showed a custom jersey, to be printed with name and number. It took a month to arrive after hounding the sorry excuse for a customer service team.
True to reputation, the name and number prints were terrible quality with bubbling in the front number and the blue and yellow colouring running into each other, aswell as a small blue patch running from the name into the white of the jersey itself after one delicate 30° wash

Ordered a hoodie on 28/6 which was in-stock. Following day I received a refund and (stock) cancellation e-mail with no apology and no reason for the cancellation.
This was my first ever experience with this company and will be the last. Ok sometimes things happen and you need to cancel an order, but at least apologise and explain why, don't just fob people off we crappy stock e-mails.

AVOID THIS COMPANY. Order not arrived and getting hold of them is a nightmare.

In spite of all the bad reviews we ordered some apparel because we wanted some MLB items just before the London series and Fanatics are a lot cheaper than the merchandise stand on the day. Pleased to say all of our items arrived next day with no issues whatsoever.

Don't waste your time buying from them. I ordered a Real Madrid kit with name and number. Wasn't shipped until 6/14. Today, 6/21/23, package is still at Manchester. Asked for full refund, they ignored. Filed a claim with PayPal to deal with these goons.

Placed order 193-5555-0387 on 12th June 2023. Order dispatched 14th June 2023. Courier used was Evri (used to be called Hermes). Item has been at local depot since very early Friday morning. No movement for 5 days. Contacted 'support' (and I use the term support as laughable) and was told they would escalate and contact me by email. I received email saying they cannot refund or resend until after 6 business days. This was an important gift. The date has now passed with disappointment. If not here today I will be requesting refund. What company seriously uses Evri thinking they are getting a good service? Evri parcel late, Evri parcel missing, Evri parcel damaged. I would give negative stars if I could. Will not be using Fanatics again for anything. Avoid at all costs or use at your peril.

If I could give 0 stars I would. Quite frankly the worst returns experience you could ever hope to have. Can't get hold of anyone through chat, they send the same repetetive emails with ambiguous questions. You have to wait and speak to a human on the phone and then decipher the mysterious processes of returns, as their returns portal not working would be the customers fault I guess. Then, when you've been waiting for a refund for 6 whole weeks since shipping brand new unworn products back to them....they refund you less than you paid and no explanation why. This means yet another 25 minutes phone call during my working day tomorrow.

Trust me, just change channel when their advert comes on and rather than risk placing an order with them, just set your money alight, it will save you time in the long run.

placed an order for my son on the 26th of May and haven't received delivery. Contacted their customer service number today to be told they cannot discuss anything with me but only my son as it was set up to be delivered to him and they can't see any of my details. I used my email address and my payment details but my son is the only one who can trace delivery.

I have purchased alot of time through this company but will be purchasing nothing more

Avoid especially if you need your order by a certain date. Still waiting for mine, and I ordered it with plenty of time to spare according to the shipping info on the website. Online tracking is useless too. I needed it by today, and just been told my order is delayed. No indication of how long it’ll take but it’s too late anyway.

Absolute joke of a company avoid at all cost. Charge premium prices for sub standard service. Paid next day delivery on Wednesday to be told i will get my items next week, well after Father’s Day. Told by customer service that when i get it it will have been 1 business day after they dispatched. Why would they offer next day if they’re not capable of delivering it. Customer service have no ability to do anything, after waiting a long time for the chat to connect to a person they just kept sending script of their policy’s and offered no help.

OMG, AVOID! I went to Manchester United’s website to purchase a football top for a special event, selected 2-3 working days for delivery which gave me plenty of time. Credit card statement stated “Fanatics Itl”, which I found odd. Long story short I have been waiting well over a week and still no shirt, their customer service is SHOCKING if you manage to actually get hold of anyone. I stated the 2-3 working days and they laughingly advised “from the point we send it out, and we have not yet sent it out”!!!!, I mentioned that that’s not like normal organisations, their post and packaging includes the packaging, only to be told “well we are not like other organisations”. How long does it take to go to a shelf, pick the item and package it???

Ultimately avoid this bunch of cowboys and equally shame on Manchester United using such a poor organisation as this for their merchandise.

Payed £75 for a red bull hoodie. It came a week later yeh I thought just in time for my sons birthday opened it up and found a cheap and nasty cotton t shirt. Customer service is a complete joke the company is a total scam avoid at all cost

The delivery courier and logistics of this company are an absolute joke. If you order, prepare for a lot of hassel and a long wait that they add a £5 charge to your order for.

Placed an order on 31/05/2023 for two items and still haven't received them. Nothing to tell me they would be late and no one to speak to about it. Sadly, very disappointed.
Poor.