Fanatics Reviews 

Twice I have ordered Jersey from them. Both times the package “lost” in mail. Looks to me they sell items they don’t have to inflate their sales. Completely hard to get a refund and they make it impossible to speak with anyone. Stay away

After being disgruntled with my order it was sorted most satisfactory to my advantage. Many thanks for the brilliant well handled after service.

I ordered a shirt and hat. The shirt was not the correct one. I should have just returned but got a replacement which was also the same incorrect one. I have now been trying for weeks to return both incorrect shirts and make sure I am not charged but their customer service is a mix of AI and foreign workers that don’t understand the issue. I asked for a supervisor last call and was eventually told the “back office” would review my request. I have had poor quality and wrong fit/size from Fanatics in the past and after this will never order from them, again.
Update: I never received a call from management so sent two emails and kept being told I had to call but would be placed with a manager, only to call twice with same AI loop ending with two low level people and no manager. Also is apparent there are no notes as everytime I call in I have to start all over with the explanation. Still only have one QR code to return 1 incorrect item and since it was the replacement I can’t trust I won’t be charged for the incorrect original.

Scammers that’s all I can say they will literally show you games that already lost and then delay your bet until it looses SCAMMERS

I should actually rate it no stars! Fanatics has the worst customer service! Horrible, terrible, you name it! I never received my order/package and I contacted fanatics and the customer service representative named Cedric did not believe me, basically thinking that I’m lying. He was no help at all and he didn’t want to help. I learned my lesson the hard way, and it costed me a good amount of money. Don’t ever order from Fanatics I warn you guys, they use third party for delivery and if you don’t receive your order, they wouldn’t help you at all!

Update:Stacy from Fan Relations reached out to me and she was able to resolve my issue. She was very helpful, efficient, and knowledgeable. Now this is exceptional customer service! Kudos to Stacy and to Fanatics for a positive resolution. I will consider ordering from them again in the near future but hopefully they won’t use third party delivery drivers anymore because these drivers are inept, incompetent, and unreliable.

Awful customer service, emailed 3 times no response.

Very poor customer service of the worst kind. Two agents would ask me a question Id start to answer and they would interrupt me after ONLY 2 words spoken. I spent an hour on the phone trying to do an exchange for items that ran very big for extra large. I had to repeat everything I said ay least once. There is no problem with my phone. I called twice and got foreigners on the phone. One was very rude. I had to ask for a supervisor probably 30 times just to be placed on hold again and again. I never got one after holding for a total of probably 45 minutes.They just wanted me to hang up so they dont get in trouble. I will never order from these stupid people ever again. They don't want to help you. They just want to cut you off everytime you talk. I will not be wasting anymore of my time with this joke. Use Americans to do business in America and I bet your customer care gets better. The worst customer care experience I've ever had in my 47 years. That is really saying something. It is that bad at fanatics.

Awful in every way. Fanatics has shit quality and even worse customer service. Avoid buying from fanatics.

I won a lot of 24 small/medium lot cards from Fanatics Collect for a total of about $1100. It took a month for Fanatics to send out the order. Went to my local Fedex office to pick-up the order and the said they returned the order to Fanatics because of expected fraud on their end (I have no idea what that means). I contacted their customer support and was put in contact with Rigo.
It has been a complete joke since. Rigo could not find my order and emailed me multiple times saying he could not find it. Fedex did an investigation and said that Fanatics received the package back. Rigo had no clue about this. Fanatics put my order into my vault (completely against my wishes) and now wants to charge me an additional $132 to remove my cards from the vault and send them to me. Rigo said send the invoice number and he will take care of it. That was a week ago and still no movement. Rigo sent me an email yesterday saying it is company policy that for larger orders, it will take an additional 10-15 days to have it shipped. It is coming up on 50 days and I still have no order. Fanatics charged 22 percent and their customer is abysmal.
I have been buying cards from multiple auction houses and ebay and have never been treated so poorly. Think twice before dealing with this company. My experience has been horrible.

Edit

Delete

Worst company to order from. You lost a loyal customer over $87.44. Your website showed a promo code for 3 of the 4 items I ordered. Unfortunately, I was in a hurry to place this order and did not notice that your 'coca cola' promo code only reduced one of the items. I contacted Fanatics right away via live chat and they said they could not fix this issue. Hummm, really? So, you got to keep my $87.44 and I guess I get to warn people not to order from fraudulent Fanatics. Seems pretty silly not to refund me what you promised. Edit: I did not receive any correspondence from Sam from Fanatics to resolve this issue.

Sizing is all wrong, poor quality and overpriced

After posting the above review, I was contacted by Fanatics and they made good on the purchase by refunding. Much appreciated. So I would say the company is good just not that particular item

I paid full price for a shirt and desired to exchange for a different size and the order stated it was not eligible for a return or exchange. This was absolutely not noted on the original order.

I placed two orders with Fanatics. The first one had obvious quality issues (crooked, amateur-looking sewn logos on a "Nike" polo that looked like a cheap knockoff). They refused a refund and only offered store credit. For my second order I stuck to Nike items hoping for better quality. The college football t-shirt that arrived feels like a $10 eBay shirt, not a $35 Nike product, thin material and underwhelming overall. Fanatics is an official licensee, but the quality control is poor and their "no refund" policy leaves customers stuck. Lesson learned the hard way. Will not buy from them again.

DO NOT ORDER FROM THIS COMPANY. I ORDERED SOMETHING TO BE PERSONALIZED AND IT HAS YAKEN CLOSE TO TWO AND HALF MONTHS AND STILL HAVEN'T RECEIVED IT. WORST CUSTOMER SERVICE, CAN NEVER SPEAK TO A SUPERVISOR. KEEP GETTING THE RUN AROUND. ABSOLUTE WORST EXPERIENCE.

00000000000 this site and its brand is GARBAGE!!! 20+ days for a jersey to arrive - crap response - terrible fit and size - DO NOT BUY ANYTHING FROM FANATICS!!!

I'm a fan of this site. They have so many options for your team that it takes a long time to scroll through and look at them all.

There are usually sales and specials if you sign up for the mailing list and you accrue points for purchase to use towards future purchases.

Shipping is fast and tracking info is great.

I am so pleased with fanatics, completely PERFECT birthday gift for my husband.

We will definitely be back !
very fast,
great quality,
fits so perfect,
very happy Customers
highly recommend!

Ordered a number of Tour de France items. Eventually the order was cancelled and informed the items are out of stock- a number of weeks before the start of the tour.
They have a monopoly over the sale of merchandise - no alternatives offered and the items I ordered are still showing as available to order on the website. Complete waste of time

Totally non co operative company.
Ordered 4 items at 3xl size. The chest measurements on these caried by 10 inches , one was 50 inches and 3 were 60 inches, a 3xl was supposed to be between 52 to 56 inches. Was disappointed and asked them to rectify. They would not! Kept spouting obsolete unreasonable negative options
Horrible customer service and policies