Fanatics Reviews 

They lie about their advertisement and promotions. I’ve deposited and played three times and read their terms of agreement. Every time I make a deposit, their promotions never cover even the bonus spin.

I orders 2 t shirts and then they told me it woould take a month to deliver. I called immediately, and they told me I could not cancel the order since it is with their warehouse. Still not out for delivery, but incapable of cancelling the order. Now, a month later, the send me an email saying that it will be another 2 weeks to process. I called and tried to cancel, and they apparanently can't cancel the order!! So now, I will have to wait 2 months to receive 2 t shirts, then have to deal with the hassle of returning them. Absolute worst company I have ever dealt with. STAY AWAY!!

I would give zero stars if I could. I purchased a shirt on 5/14/26. It's 5/26 and my shirt has been lost somewhere, I think. Customer Service has been non-existent. When I asked for a refund so I could shop somewhere else more reliable, I was told they would honor my request if my shirt has still "not been received within the assigned shipping timeframe." Basically, it's 5-7 business days so technically I'm still in that window. Just be prepared to wait over two weeks for orders with no effort to make things right on their part. I seriously doubt I'll ever receive my shirt or even a full refund. The website states that there is about a $9.00 return fee to original method of purchase. No fee if you do store credit. If you are doing your research through reviews, I genuinely recommend you shop elsewhere and tell others the same. Fanatics, do better by your customers.

Horrible experience on the Miami dolphins store. Don’t ever use. Total scam

I ordered a tank top four hours ago. The promo code was assumably applied but it was not applied. I called and they could neither apply the code nor cancel. The wait time was also way long than stated on the phone. Their website makes you think the code applies automatically.

No communication awful service. Once you click on the purchase it's final. If you realize there is a problem like the wrong delivery address, you can't change it. Wtf

Fanatics completely promised everything and delivered nothing. We ordered a t shirt which had 14 in stock. Added expedited shipping , which promised delivery on May 22nd. Now they say delivery will be June 1st over 1 full week late. Since the game we are attending will be long passed, we will immediately return it. Had we known we could have bought elsewhere. What a joke Fanatics !

Trash! Ordered a single hat on May 19 and I live in Jacksonville where the warehouse is located. Didn't even package it for shipment for three days and then says it will get here June 2! They advertise 3 - 7 business days, but that's 10 business days and 2 weeks to get one item. I ordered a hat the same day from New Era and it was delivered May 22 -- three days later. Never again, Fanatics!

Fanatics Sportsbook sent me a $100 FanCash Drive promo email that did not clearly state any new-user restriction. Before participating, I contacted support and agent “Nic” confirmed I was eligible and instructed me to complete the three requirements for manual credit. I also told him I could not opt in, and he said he would note that I completed everything.
Relying on that confirmation, I completed all requirements within 14 days:
• Deposited $50.
• Bet $10 five times.
• Placed a $25 SGP.
After that, I was denied by agents Kermit (email) and Elizabeth (chat). Neither cited any applicable terms, provided a written denial when I requested one, nor acknowledged the prior agent’s confirmation. During the chat, Elizabeth eventually acknowledged that the first agent had made a mistake, but then abruptly closed the conversation without resolving anything.
I was unable to attach screenshots here, but I do have records of the promo email, support chat, email denial, and filed complaints. I filed BBB complaint ID 24867161 and am filing a West Virginia regulator complaint next.
This feels like a pattern of agent misinformation, broken promises, and poor customer service. I genuinely like the brand, but this experience was unacceptable, and I would not trust their promotional offers or what their support tells you.

Updated may 22 1158 am est in response to Courtney comment Thanks, I’ve already filed complaints, opened several tickets, and followed up multiple times, but I’m still waiting on a real resolution. This hasn’t been fixed, so I need the next step or the right

Update May 29, 2026 — Fanatics did the right thing which I appreciate they went ahead and honored my promo, and I appreciate that they honored it too after all the obstacles I went through. Other than that situation, I’ve never had a problem with Fanatics. They’re solid all around, and there are plenty of ways to take advantage of the promos that they have to offer. That’s why I changed my rating from one star to four.

Not so great you all want to charge $9.99 for a return of a $35 shirt that is too expensive and that's unacceptable not sure I'm going to order from Fanatics again in case I have a return I'm not paying $10 to return a $35 shirt you guys are ridiculous and by reading other reviews it was a mistake ordering from fanatics as it looks like fanatics just has poor customer service

This is hands down, the most annoying company I have ever ordered from.
I checked out as a guest, did not set up an account, unchecked the box to subscribe, and yet I get MULTIPLE EMAILS A DAY for marketing.
The "unscubscribe" link they refer you to at the bottom of the email only opens up the home page of the website. I had to get an email from the chatbox to try to contact (privacy AT fanatics DOT com) which automatically sent me an email with a new link to unsubscribe. When I clicked that and entered my email, it told me there was an error and to try again later.

This company makes it impossible to get rid of their bullshit marketing. I wouldn't recommend anyone ever buy from this store unless you enjoy constant emails.

Use to be a good company. They now have shady tactics. Ordered a jersey, nothing on the page said it was out of stock. Take my money then when I noticed I never got a shipping date I looked and it’s over a month out. Go to cancel and says I’m past the deadline to cancel. Just lost a long time customer.

Incredible service via two channels, direct and via eBay.

When I needed to return an F1 polo shirt, the website return process was so clear and easy to do, plus the drop off locker was so well placed next to my work, refund took a few days.

Via eBay I returned a cap and when the refund took a while (over 14 days) I messaged via eBay and they replied “at the weekend” saying they’ll look at it.

Within a day I received a reply asking for more information and within minutes they actioned the refund and the postage!

Castore are you reading this? THIS is how you do customer service, how companies like Castore can get it wrong where smaller operators like Fanatics get it very right.

If buying fan merch go with these guys, if buying Castore merch definitely go with Fanatics, great service and response!

Stole my money, ordered a present for my parents 50 wedding anniversary 3 weeks before the event. The day it was supposed to deliver I received an email apologizing for the inconvenience but my order has not processed. It said “it will ship in 5 days” when I placed the order.

Customer service is a joke had to ask an Ai bot 4 times to speak to a human before it would transfer. What a waste of time. They apologized for the inconvenience again and ask what they could do to help. I said to fulfill my order I place and deliver in four days so I could have for the party. The best he could do is a week after the party, a month after I placed the order. Wow what customer service.

The app says in MULTIPLE spots that I should receive free shipping on my orders of $29 or more (no exclusions or disclaimers listed). AND I have the screenshots from the app to prove it! I went to place an order for a hat that was $29.99 after a sale promotion / before taxes and it was not showing free shipping as an option. I reached out to their customer chat support for help, and received no help. I had to explain myself multiple times because the rep was clearly not speaking English and didn't seem to understand my issues. They eventually stopped replying. I tried the chat again, this person had a better understanding, but also stopped replying. The sale was about to end so I went ahead and placed the order and figured I would sent an email after. Well it appears the horrible chat option is my only option to get help on this. So I get on the chat and all they tell me is "well you can't apply a free shipping code with a sale code" - THERE IS NO FREE SHIPPING CODE! It's supposed to be an automated discount with my Fanatic One tier! So then they tell me "Well it has been disabled and free shipping is no longer an option for $29+ even if our website/app states it" THIS IS FALSE ADVERTISING! I will be buying my sports gear elsewhere now. DONE with Fanatics and filing a report with Better Business Bureau. HORRIBLE customer service!

The absolute worst possible people too use if you dont have big ticket items lies , mistakes stress and 1/10th of the value of things being sold was made. I truly would give them 0 stars if I could. The worst in the buisness.

This Is the absolute worst casino. They do nothing but steal your money. I have given so much money and im done. Stay away if u don't want to be ropped.

CHARGED ME $51.00 FOR AN ORDER. SHIPPED IT VIA LASERSHIP? PACKAGE WAS NOT DELIVERED. FANATICS SAID TO GET HOLD OF THE CARRIER. I COULDN'T FIND A PHONE NUMBER OR E-MAIL FOR THE CARRIER. PACKAGE WAS SHIPPED ON 3/31/26. IT'S NOW 4/15/26. PACKAGE HAS STILL NOT BEEN DELIVERED, HAS NOT BEEN RETURNED, AND I CAN'T GET HOLD OF ANYONE WHO GIVES A SHIT!

If I could I would give no stars. Absolutely disgraceful customer services. My husband received a gift card for his 60th birthday. Placed an order early March but the top was too large. Had to pay to return it and was issued a gift card through email that didnt work.
Have called and emailed several times with no-one resolving the matter and find ourselves out of pocket.
Avoid at all costs!

They dont give you what you paid for.
express shipping and the package sits waiting fir pick up. no cust serv. i can just shop elsewhere,