Farmaciasdirect Reviews 

The product i have ordered Flavia Nocta has, 2 capsules damaged (broken)

I haven't received any private message in reply to my review from farmaciasdirect

Goods received in good condition and in time.

The items arrived well and as described. I recomend.

excellent customer service, my order despatched quickly.

I had a great experience with farmaciasdirect. I asked for advice to the dermo adviser and she recommended three products for my skin routine which I’m very happy with.
Highly recommended.

I have ordered, payed but never received the package.
- I got a non working tracking number (MRW does not recognize it - although directly linked)
- there is no way to contact them via phone.
- Emails are answered automated - with no help.

I start to doubt if this is actually a proper company.

Referencia de pedido OKBZACUGY

Update: one week later - no email as promised.
Update: after more then one month I got my money back.

I did an order 2 weeks ago and they are still preparing the order. They promised 24-48h delivery but it never happens. Always excuses about huge demand, bla, bla, bla.... No way to contact by phone, and they never reply contact message. Unbeliebable this poor customer service. I will never order anything them in the future.
My order number is CPJWAAGPW.
No answer received despite I was asked about order number...again, unbelievable. Now they are promising in the web 7 days delay in deliveries, in my case, 14 days since my order, 2 messages without any answer.

I rated this company one star, because there is no lower option unfortunately.

I live in mainland Spain, wherefore I was supposed to receive the order sooner. The reason why I purchased my items online is that my husband and I tested positive for Covid-10, and we weren't allowed to go out. Well, also I am talking about health here, this company also serving for health, FIY, my husband and I were also too sick to go out. My quarantine is about to end in a couple days, and I still haven't received my med.
People trust you with their health, and sadly, there are more severe cases whereby much more vital and essential med is needed, actually ehem, required. Instead of bettering your facilities and your work efficacy, you press ahead with your incompetent services.
Never again. Never.

Worst website ever! I placed an order more than a week ago and I haven’t received it yet. The website says that the delivery takes 24-48h and it’s imposible to contact them by phone or email. Looks like an scam.

DO NOT ORDER ANYTHING ON THIS WEBSITE!!!

Please stay away from this website
They are so unprofessional and a liar. They did not check my email but said that I did not send them the money. They gave me so many reason and asked me to delete my review and any thing on somcial media but do nothing to solve my case. I lost almost 1500€ . Please anyone knows how to report them please tell me. I have everything to prove that they are stealing my money

Updated: they sent me an email and said that they are preparing my order. I added 2 star for that . I will update more information when they trully ship my order

I cant believe what is happening to me. They got the money and ran away. I tried to send them so many email and also inbox them but they just seen my text and no replies. At least if you wont send my order then give my money back. Thats totally a scam company. My order is almost 1500€ . It is not a small money. Does anyone know where I can report them?

I did resent them the receipt so many times however no one replies me ( the latest on 5th Dec)

this company is a liar. They do not have the product but they still post it on the website instead of informing that they will restock soon. They promise that the stuff will be delivered within 3-4 days but if they do not have it in their stock, then how could they deliver? Do not order them or you will be stressed with their unprofessional work!

I ordered some tests on 2.Dec and I will travel around on 19.Dec. Therfore, I thought that I thought that it would take only 1-week maximum to delivery because on the website, they did not say the item is out of stock. And when I mailed them to ask if they could deliver to me before I travel, they said they do not have it in stock now, then I asked them if I cancel because they do not know when they can restock. From that moment, they have kept silent until now, I try to contact them to ask and they completely ignore me. I feel like it happens because I mention cancellation. Honestly, I feel like they take my money and run away now. Answer me or give my money back!

Update: after I provide my order number, they still keep silent. Please don't fall for this reply because my order is still somewhere and there is not updating from them as they promised

My order took 8 days to arrive, despite the fact that you pay for it to be shipped in 24/72 hours. In the meantime, I tried to email and call them to ask for it, but no answer. When it finally arrived, I asked for a partial refund of the shipping cost since it arrived quite late and they refused (at least they replied). Obviously I will avoid to buy here from now on.
Update: after reading this review they emailed me and they have refunded the total shipping cost. Thanks for reviewing my case! I will add a star because of that.

Made order waited 2 weeks for it be sent (they claim 24/48h). Filled in their webform to ask for status and receive an email reply that I have to specify department. I included part of the order/id in my message. Disgusting.

I was sent the incorrect version of a product. After contacting customer service, they state the correct version (which I was billed for) does not exist in their store and offer me a 10% discount on my next purchase.

What I disliked is that they continue to list the product I asked for on their store as an item available for sale.

So, if you do not have the product, why are you still selling it?

If you have the product, why did you send the wrong item and aren't replacing it?

Apparently, it's not a company that cares about the customers.

There are not many places I can find Chanel Cristalle but farmaciasdirect had it for a reasonable price. Delivery was quick and they sent me some samples of other perfumes which are lovely. I will be using again.

Excellent products qualities, good prices and good delivery service.

Excellent service, fast delivery

The service was quick, good prices will use again in the future.