I have now been purchasing Quite a few times, and we are very pleased with prices vs. Quality, knowing the lead time is somewhat extended, we simply order a couple of weeks before running out! Then... See more
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I like using this website for my needs but trying to estimate an arrival date is impossible and lengthy. My orders will usually take 5-7 days just for processing alone, then shipping time. My order ha... See more
Company replied
I made a fairly large order. There was a delay with delivery, in the end it was delivered in 11 days (including weekends). I contacted customer support to clarify the status via email, where they resp... See more
Company replied
I ordered cream Traumeel S and the company told it will be delivered 1 of August. It wasn't delivered on 1 of August. 3 of August I bought Traumeel S in the local pharmacy. 4 of August I called and ca... See more
Company details
Written by the company
Farmacia online donde encontrarás todas las marcas y productos de farmacia y parafarmacia online al mejor precio. Promociones y envío gratis.
Contact info
3.4
Average
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically replies within 2 weeks
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avoid this company
i have made two orders 7 days ago, but till now i havent received a tracking number. i have wrote them countless times, no answer. i dont know what to do now
April 4, 2025
Unprompted review
Reply from Farmaciasdirect
Hello,
We sincerely apologize for the inconvenience you have experienced with your orders. We are currently undergoing improvements in our logistics processes to optimize our service, which unfortunately has caused delays and a lack of communication regarding your orders.
We understand your frustration with not receiving a tracking number and not having received a response. Please know that we are working to resolve these issues and expedite the processing of your orders.
We kindly ask for your patience as we work on shipping your orders. We expect to be able to send them out soon, and you will receive tracking information as soon as possible.
We truly appreciate your understanding during this time. If you still need assistance, please contact our customer service directly, and we will prioritize your case.
Thank you for your patience and understanding.
Sincerely,
The Farmaciasdirect Team
Is this company a Scam
Is this company a Scam - i tried to make an order and when i tried to connect with my bank to pay it was rejected - there are so many negative reviews
March 29, 2025
Unprompted review
Reply from Farmaciasdirect
Farmaciasdirect is a legitimate online pharmacy, but like any business, it has received both positive and negative reviews. Many of the negative reviews seem to be related to delays in shipping, stock availability issues, and difficulties with customer service. If your payment was rejected when trying to place an order, it could be due to a bank security measure rather than an issue with the company itself.
If you have concerns, it may be best to research alternative pharmacies with more reliable reviews or ensure you are using a secure payment method. Let me know if you need help finding reputable alternatives!
I wrote a 1 start review a few days…
I wrote a 1 start review a few days ago.
EU#7355
Complete scam, my details have been given to a third party who is now sending me links telling me my items will.be delivered. I have requested a refund from an none give. They guys are e a complete scam and have stolen 85 euros from me. Do not use under any circumstances
March 18, 2025
Unprompted review
Reply from Farmaciasdirect
We sincerely regret the situation you have experienced. We want to assure you that we take these matters very seriously and are continuously working to improve our processes and ensure transparency in our service. Your feedback is valuable to us, and we are committed to addressing any issues that may arise. We understand your frustration and appreciate your patience as we strive to provide a better experience for our customers.
Never again!
We have been waiting 6 days for our order. An inquiry brought nothing. The service is a disaster,it was promised that the package would arrive within 24 hours. Nothing has arrived till today. This pharmacy can be forgotten.
Update: After four inquiries, we received the package after 10 days. without any information. Here I will never order anything!
March 20, 2025
Unprompted review
Reply from Farmaciasdirect
Hello,
We sincerely apologize for the delay and any inconvenience this has caused you. This is not the experience we want for our customers. Please provide us with your order number via private message so we can investigate the issue and find a solution as soon as possible.
We truly value your feedback and appreciate your patience. We will do our best to resolve this matter promptly.
Best regards,
The Farmaciasdirect Team
It's fine
It's fine. The prices are quite cheap. Delivery took more than a month, but for products You need in the long run, it's fine. The biggest problem is the customer service, I don't know if the form works on their Web page, I waited for an answer for more than a week, the phone was always busy, I could get an answer after contacting their Instagram page
It's fine and if they fix their customer service issues and delivery estimates, it could be great for the price
March 10, 2025
Unprompted review
Reply from Farmaciasdirect
Thank you for your honest feedback. We're glad to hear that you find our prices competitive and that our products meet your long-term needs. However, we sincerely apologize for the delays in delivery and the difficulty in reaching our customer service. We are actively working on improving our response times and ensuring that all communication channels function smoothly. Your input is invaluable, and we truly appreciate your patience. We hope to offer you a much better experience in the future.
Reply from Farmaciasdirect
Thank you for your 5-star review! We're thrilled to hear that you're happy with the fast delivery and the product. We look forward to serving you again soon!
It is not a scam site, but there are problems in managing sites with different TLDs.
I placed the order on the international site .eu on February 14th; the next weeks I tried to ask for information on when the package would be shipped twice, but no one answered me. After I found out that there is a Spanish site .es ( the .com redirects to the Spanish site); I contacted support via chat of this site and they found my order on the other site. They explained to me that there was a missing item. They then refunded me for the missing item and proceeded with the shipment. I think it would be better if they use the same site and not two different sites for international and Spanish orders.
February 14, 2025
Unprompted review
Reply from Farmaciasdirect
We're very sorry for the delay and the lack of response. We understand how frustrating this must be. Please know that we are continuously working to improve our service. Your feedback is valuable, and we will take it into account to ensure better communication and efficiency in the future.
Scam!!
Scam!!
Awaiting delivery 40 + days. Customer service not replying. Phone number is not connecting.
February 26, 2025
Unprompted review
Reply from Farmaciasdirect
We sincerely apologize for the delay and the frustration you've experienced. This is not the experience we want for our customers. We encourage you to reach out to us via phone during our business hours (Monday to Friday, 9:00 AM to 2:00 PM) for immediate assistance. We are committed to resolving this issue as quickly as possible. Thank you for your patience.
It’s a scam
It’s a scam, stay away, I placed the order on the January 14, still nothing, tracking number doesn’t exist
January 14, 2025
Unprompted review
Reply from Farmaciasdirect
Dear customer,
We are truly sorry for the experience you are having with your order. We understand how frustrating it can be not to receive the correct tracking information. Please give us a call directly so we can investigate your case and offer you a solution immediately. We are here to assist you and address any concerns you may have.
Sincerely,
Farmaciasdirect Team
They are truly scammers
They are truly scammers. I placed an order 3 weeks ago and they provided a fake tracking number. Customer service never replied. Never ever order from them.
January 21, 2025
Unprompted review
Reply from Farmaciasdirect
Dear customer,
We sincerely apologize for the negative experience you’ve had. We understand how frustrating this situation must be, and we want to assure you that this is not the standard of service we aim to provide.
We take your concerns very seriously and would like to investigate your case further. Please contact our customer service team, available Monday to Friday from 9:00 AM to 2:00 PM, so we can verify your order and resolve the issue promptly.
Thank you for bringing this to our attention. We deeply regret the inconvenience caused and are committed to making things right.
Terrible!
The order was placed a month ago and still has not been shipped. Customer service is silent. This is very mean of you, especially when it comes to medications that are in dire need.
December 18, 2024
Unprompted review
Reply from Farmaciasdirect
Dear Customer,
We deeply regret the delay with your order and sincerely apologize for the inconvenience caused. We understand the critical importance of receiving your medications promptly and recognize how upsetting this situation must be.
The delay is due to unexpected issues with product availability from our suppliers, which have affected our usual shipping times. We are actively working to resolve this and ensure your order is processed as quickly as possible.
Please reach out to our customer service team so we can provide you with an update and work toward a resolution. Your feedback is essential, and we are committed to improving our service.
Kind regards,
The farmaciasdirect Team
Avoid at any cost
Avoid at any cost. Contacting my bank to oppose the payment. They didn’t write the proper zip code on my order, parcel is no where to be found, transporter is a disaster, never again.
January 6, 2025
Unprompted review
Reply from Farmaciasdirect
Dear customer,
We sincerely apologize for the inconvenience you've experienced with your order. We understand your frustration regarding the issues with the shipping address and the delivery process. We are committed to ensuring that every order is handled accurately, but it seems that an error occurred in this instance, affecting your delivery.
We are actively working to improve our processes, including our shipping and customer service systems, to prevent situations like this from happening in the future. We regret that your experience was not up to standard, and we take your feedback seriously as we strive to enhance our service.
Thank you for sharing your experience, and once again, we apologize for the trouble this has caused.
Sincerely,
The farmaciasdirect team
Been waiting for almost a month.
Been waiting for almost a month.
No update on delivery
No answer from customer care
Very poor
Avoid
December 5, 2024
Unprompted review
Reply from Farmaciasdirect
We sincerely apologize for the delay and the lack of communication. We understand your frustration and are truly sorry for the inconvenience caused. Due to the high volume during the holiday season, some delays have occurred, but this does not excuse the lack of updates from our side.
We are currently reviewing your case and will reach out to you as soon as possible to resolve the issue. Your feedback is important to us, and we are working to improve our customer service and delivery processes. We truly appreciate your patience and understanding.
ATTENTION - AVOID SCAMMERS! Fooling people who came for MEDICINE IS EVIL!
I believe these are scammers, as I have been ordering stuff on the internet since years and being a makeup artist I do it A LOT from all around the world and I have NEVER encountered such bad service!
Order hasn’t been shipped in over 10 DAYS! Who ships items so long??
Numerous messages left to customer service and IGNORED! I have being fooled around and I can take things very seriously if something is being very important for my Job and affects it in any way and I might take legal action if in severe cases, not like the clients who give up on their money! And it’s not about money, it’s about Care. Customer Care. And I know how important it IS. As I am required to Care as well!
Anyone who was scammed by them and never recieved help or your orders - feel free to text me, I know good lawyers! My case is not that severe, but this is a Pharmacy and imaging someone ordering medicine they need and getting such ugly treatment makes me very sad. Considering the fact that sales mainly attract people are trying to save money, which would mean that They need it - makes it even worse!
December 11, 2024
Unprompted review
Reply from Farmaciasdirect
We are truly sorry to hear about your disappointing experience and the frustration it has caused. We understand how critical timely deliveries are, especially when it impacts your work and well-being. During the holiday season, the significant increase in demand and logistical challenges can unfortunately lead to delays, and we deeply regret that this has affected your order.
Your concerns about customer care are valid, and we are committed to improving our communication and service to prevent situations like this. At Farmaciasdirect, we take our responsibility as a pharmacy very seriously and strive to ensure that all our customers feel cared for and valued.
We sincerely apologize for the inconvenience caused and appreciate you bringing this to our attention. Your feedback helps us address these issues and work towards a better experience for all our customers. Thank you for your understanding, and we hope to regain your trust in the future.
Poor service
Apparently item not in stock. Item sent late. No reply to sent contact form. Track and trace number that does not allow tracking. Another message sent through contact form. No reply either. 19 days, still no product.
Courier service indicates they never received a package. Numerous contact forms sent, emails sent, found a phone number and called 6 or 7 times to Farmacias Direct. Well, there's nothing direct about it. No answer. Already contacted the bank and Mastercard.
I see they replied with a long apology message here on TrustPilot. They do have time for that.
December 18, 2024
Unprompted review
Reply from Farmaciasdirect
We deeply regret the inconvenience you've experienced. It’s completely unacceptable that your order has been delayed for so long, and that you haven’t received any proper updates from us.
The situation you’re describing, with the item not being in stock, delayed shipment, and lack of communication, is far below the standard we aim to provide. We understand the frustration of not receiving timely information and tracking updates, and we sincerely apologize for the lack of response to your inquiries.
Please know that we are working to address this issue and ensure that your order is delivered as soon as possible. If you prefer, we can also proceed with a refund.
Thank you for your patience, and again, we apologize for the delay and lack of communication.
I recived a damaged product. No reply from customer service. WTF?
Hello
Related order: EU#3167
I am writing as I have not heard from you. I have already written to you twice through your website, where I have filled out a form, but you have not replied. Now I found your email address on your FB page and I am therefore writing again!
I have received my order but the package was very damaged and so was the product. The contents have been leaked into the box. I wrote to you the first time as soon as I had collected the package from the post office. I am attaching pictures of the package here so you can see proof. Would you please send me a new order as a replacement? Otherwise, I demand my money back.
Regards, Rasmus Morgen
December 16, 2024
Unprompted review
Reply from Farmaciasdirect
Dear Rasmus,
We sincerely apologize for the inconvenience you've experienced with your recent order (EU#3167). We understand how frustrating it must be to receive a damaged package and product, especially after you have made repeated attempts to contact us.
Please know that this is not the standard of service we strive to provide, and we appreciate you bringing this to our attention. We will review the images you provided and take the necessary steps to resolve the situation as quickly as possible.
We will either arrange for a replacement order or process a refund, depending on your preference. Rest assured that we are doing everything we can to make this right for you.
Thank you for your patience and understanding, and once again, we apologize for the inconvenience.
Kind regards,
Avoid! Nonexistent Service and Zero Accountability
Dear Customer Service,
I am writing to formally express my dissatisfaction regarding the lack of response concerning my order ES#333126, placed on December 2nd. Despite multiple attempts to contact your support team, I have yet to receive any acknowledgment or assistance.
This lack of communication is unacceptable. I demand immediate action: either a full refund or a confirmed delivery date for my package. Given that this issue has been unresolved for far too long, I expect a resolution before December 20th. Failure to address this promptly may leave me no choice but to escalate this matter further.
I trust you will prioritize this issue and respond without delay.
December 2, 2024
Unprompted review
Reply from Farmaciasdirect
First and foremost, we sincerely apologize for the frustration and inconvenience this situation has caused you. We understand how important it is to receive timely updates, especially when dealing with an urgent order.
We deeply regret the lack of communication you've experienced regarding your order ES#333126, and we are taking immediate steps to resolve the matter. Our team is working to provide you with either a confirmed delivery date or the appropriate next steps, including a full refund, as quickly as possible.
Please rest assured that your concern is being treated as a priority, and we aim to have this resolved well before your requested date of December 20th. We truly appreciate your patience and understanding during this process and remain committed to ensuring that this does not happen again in the future.
Thank you for bringing this matter to our attention, and we will be in touch with an update shortly.
Sincerely,
no update no delivery
I ordered on the 12th of november and yet to get my order (and any update really) as of now 10th of december. Wrote the customer service 2 times but no reply since last week! Just beware
November 12, 2024
Unprompted review
Reply from Farmaciasdirect
We sincerely apologize for the delay and lack of communication. During sales periods, we experience a high volume of orders, which can cause shipping delays. Our warehouse is dispatching orders as soon as we receive products from the laboratories. Additionally, we inform in the order confirmation email that shipping companies may face delays due to increased demand.
We understand your frustration and are truly sorry for the inconvenience caused. Our team is working hard to ship all pending orders as quickly as possible. Please reach out to our customer service again with your order number, and we will do our best to assist you. Thank you for your patience.
Worst order management and customer service.
I placed an order on 2nd December 2024 and only received the confirmation email, they mentioned to deliver the order in 2 to 4 days.
After 8 days, still i dont know the status of my order and not sure i am going to receive it or not. I sent an email asking for an explanation and they answered me with an automatic message assigning me a ticket number with the case, but I still don't know where my order is or if I will receive it and when.
If I don't receive a convincing answer within 24 hours, I will take the legal measures I consider appropriate. Customer service is awful & shame on farmaciadirect Spain. Never buy again and will not recommend others.
December 9, 2024
Unprompted review
Reply from Farmaciasdirect
We sincerely apologize for the inconvenience caused by the delay in processing your order. Due to the high volume of orders during the sales period, our warehouse is dispatching orders as soon as we receive products from the laboratories. Additionally, shipping companies may face delays, as mentioned in the order confirmation email.
We understand how frustrating this situation must be, especially after receiving only an automated response. Our customer service team is working hard to respond to all inquiries as quickly as possible.
Please rest assured that we are committed to resolving your case. If you could provide your order number through a private message, we will check the status and get back to you with an update as soon as possible. We deeply regret the inconvenience and appreciate your patience.
Scam Website
I ordered 3 bottles of Cyber Green 50% CBD oil from Farmaciasdirect on 28th October 2024.
Order Ref EU#2218 and still haven't received as at todays date 17th November. I am unable to contact the company by phone as the number in the website does not exist, they list a number on a previous response to a Trustpilot review by another customer who didn't receive their order either and guess what that number is non operational also. I have tried contacting them via email on numerous occasions to no avail.
I will leave a review in the unlikely event I receive the order.
AVOID! AVOID! AVOID!
UPDATE: in response to your generic reply (below),
I believe your concerned reply is an attempt to get new customers to spend their money on goods I suspect they won't be receiving!
ACTION SPEAKS LOUDER THAN WORDS 'apologise for the inconvenience caused' and 'work to ensure that communication issues wiill be addressed' means absolutely nothing untill I receive my delivery. How hard can that be!! It's very simple, either you deliver my order or refund my payment.
It's impossible to contact you as you ignore emails and your phone number doesn't exist (hence the suspected scam review). I have never come across such poor service. You shouldn't be in business if you have poor communications or are unable to carry out a simple delivery.
When I receive my delivery I and the numerous other UNSATISFIED CUSTOMERS will believe you are doing something to resolve your total disregards for your customers and are not a complete scam website.
I LOOK FORWARD TO RECEIVING MY ORDER, when I do I will post an updated review on thsi website.
November 17, 2024
Unprompted review
Reply from Farmaciasdirect
Hello, we are truly sorry for the inconvenience you have experienced with your order. We understand how frustrating it must be to face delays and difficulties reaching us. This is certainly not the experience we aim to provide, and we deeply apologize for the inconvenience caused.
We want to assure you that we are working hard to improve our service, and we take your feedback seriously. Please contact us via email again, and we will prioritize your case to resolve it as quickly as possible. We regret that you've had trouble getting in touch with us, and we will work to ensure that communication issues like this are addressed.
Once again, we apologize for the delays and inconvenience. Thank you for your patience as we continue to improve.
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