Farmgirl Flowers Reviews 

6,707
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently report receiving flowers that are wilted, damaged, or of poor quality upon arrival, often not lasting long. People commonly experience delivery issues, including significant delays and packages arriving late or not at all. Furthermore, numerous consumers find the actual product does not match online photos and express dissatisfaction with customer service, citing unresponsiveness and difficulties. Conversely, some people were satisfied with customer service, praising their responsiveness and efforts at resolution. A few also found the flowers beautiful, unique, and long-lasting when they arrived in good condition.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many reporting that flowers arrived... See more

Delivery service

Customers had negative experiences with delivery service, frequently reporting issues with delayed or... See more

Quality

Reviewers highlight negative aspects of quality, with many expressing disappointment that flowers arrived... See more

Order

Reviewers mention ambiguous feedback about order, with many expressing significant disappointment and regret... See more

Customer service

Clients share negative opinions on customer service, with many reviewers reporting a complete lack of support... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’ve been a loyal Farmgirl Flowers customer for years and have placed 18+ orders for various occasions. Unfortunately, the quality has become increasingly inconsistent. This is the second year in a... See more

Rated 2 out of 5 stars

I understand that shipping flowers 2 states over is difficult. And keeping flowers, notoriously fickly things, in perfect shape is nigh on impossible. But the actual flowers I received were pretty pat... See more

Rated 2 out of 5 stars

I received a beautiful bouquet of flowers from Farmgirl Flowers on Thursday, 6/25/2026 and 3 days later all the roses big and miniature were dead. I cut the stems at an angle upon arrival and did it a... See more

Company replied

Rated 2 out of 5 stars

Interesting that on their website they remark how they disliked how actual bouquets never matched online photos when they are doing the EXACT same thing! Arrived wilted, broken and half the size of t... See more


Company details

  1. Flower Delivery
  2. Florist
  3. Flower Designer
  4. Flower Market
  5. Plant Nursery

Written by the company

Farmgirl Flowers is different. Our goal is to completely change the way flowers are purchased in the United States. Yeah, we like to dream big, and hope you do too. So, what’s our plan? To provide beautiful flowers at a great price - while building ...


Contact info

3.0

Average

TrustScore 3 out of 5

7K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 1 month

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3.0

All reviews

(6,707)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy Birthday!

I ordered flowers for my neighbor for her birthday. She was so happy and impressed with the flowers! She sent me photos of the flowers and was thanking me continually. I will definitely order from your company again in the future. The flowers were in perfect condition, very well presented, fresh and fragrant, easy to order, and shipped quickly.

January 30, 2024
Rated 1 out of 5 stars

Terribly sad

No card attached and not even my name included. And I received no real apology or sincere acknowledgment. They lost my online sentiment card to a family member that lost her mom. But they charged my card with my name annd order without issue. Unacceptable customer service. I’m sad. I have loved their flowers. I’ll be looking elsewhere now.

January 30, 2024
Rated 1 out of 5 stars

Terrible, Absent Customer Service

I received an email after sending flowers to a friend who just lost her father. It said "I'm reaching out today to inform you that, due to a system error, we were regrettably unable to include the initially specified gift message in your recent order(s)." The email then suggested that I reach out to the recipient and share my thoughts personally. OK, this awful, but things happen. My friend and I already spoke about her loss and she expressed that she is overwhelmed and was looking forward to just cocooning for a while, which to me says she needs a minute without expectations or interruption. So, I do not want to call with what could look like fishing for a thank you. My issue is what happened next. I reached out to Farmgirl Flowers to ask if there was any way that my friend would know that the flowers were from me minus the message. Four separate attempts (2 on email and 2 on the website contact option) have gone unanswered. This is where a company loses my business. Answer my question. Offer a different solution; like calling to tell the recipient that a message was missing from their flowers, where they came from, and apologizing for the confusion (screwup).

January 30, 2024
Rated 3 out of 5 stars

Compared to previous bouquets

Compared to previous bouquets, this is disappointing. The roses arrived looking damaged or old. The tulips and one of the Lillies are shriveled and will die before opening.

January 30, 2024
Rated 2 out of 5 stars

No card included

I have used you multiple times and been very happy. This time the free card I wrote was not included. These are expensive for me and including a card was meaningful to me to express my sympathies.

January 30, 2024
Rated 3 out of 5 stars

Zero communication when there's an issue

Well, I've given this company my business 5 times. We are all about helping small businesses whenever we can. The first time was successful (Order 3945304 ). The 2nd was a disappointment (Order 3955809) with the flowers showing up days late to a friend in the hospital. By the time he received them they were very wilted. I emailed the company twice with pictures but never heard from them. I decided to give them another shot and ordered a large arrangement for my mother on her birthday (Aug 2023) but that order isn't showing up on my account so I can't give the order number. The 4th order was recently to my neighbor who lost a pet (Order 4193223) who said the flowers were slightly wilted but beautiful so I didn't complain. The last order was Jan 18th, 2023 (Order 4200171) and were to be delivered on Jan 20th. I wrote them an email the night of the 20th when they hadn't been delivered. I still haven't heard back from them and its now the 22nd. Needless to say, they've lost my business. No communication with customers when there's an issue isn't the best way to solve problems.

January 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great Gift

We’ve all been there - you order flowers for someone and they receive a lackluster product. This is never an issue with FF. Always a wonderful gift with no worries that the recipient isn’t getting exactly what you expected.

December 30, 2023
Rated 3 out of 5 stars

A little pricey

For the price and the pictures that the website showed, I expected the picture that my daughter sent me of her flowers to look a little better than it did. I’ve ordered from Farmgirl flowers a couple of times, and the most recent was not as good as the first couple of times.

November 29, 2023
Rated 5 out of 5 stars

Amazing flowers

Amazing flowers, some that I have never seen before, in a fantastic arrangement that just kept on surprising!

November 29, 2023

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