Fast Growing Trees Reviews 3,448

I ordered 2 trees one came in perfect condition the second one all the leaves were drooping.
I took pictures and sent them to customer service. I was told it was in shock. Why must I wait 2-3 weeks to see if it is in shock from shipping. If it is not what will I do wait some more? Customer service was helpful thou There was a lot of things I had to do
Please advise

I have ordered several things over the last few years from FGT’s and always received 1st quality nursery stock from trees to hydrangeas and arborvitae. Each order properly packaged and delivered ready to thrive. They are a trusted go-to for nursery stock I cannot or don’t want to by locally.

From ordering to planting… FGT is with you every step of the way. Their plants, trees and shrubs are delivered promptly, perfectly packaged and thriving! I will never buy from a big box store again.

I ordered a reasonable amount of plants for my wife's birthday (>$100) more than a week ahead of time. The estimated delivery date was two-three days before her birthday. There was a delay in shipping, or processing, who knows but it finally arrived at the shipping place several days ago. These are live plants that I'm having shipped... From the tracking information, they sat in a warehouse for two days. It's been in the area for two days and was out for delivery today but never arrived. I've missed the birthday but I also doubt whether they're going to be worth planting after 5 days in a warehouse. Fortunately, I also got her a gift card to the local nursery which I was able to surprise her with since the plants didn't arrive. If they arrive healthy, I will upgrade to two stars but I strongly encourage anyone thinking about this company to support their local nursery. It's not any less of a hassle.

- Update: The delivery company said "my business was closed". It's just a house, and we were home. Fastgrowingtrees.com said there is nothing they can do, I can just refuse the order whenever it finally arrives. Leaving them at a one star and will dispute the charge. They can fight with the credit card company.

Bought a dogwood Tree from this company and it died. They replaced it and it died again!! Now I just want my money back at this point and they are not giving me my money back. Will NEVER buy from this company again!!!

Customer service gave me a credit and I wasn’t even able to use the credit. They wanted me to pay additional funds for shipping!! So the entire credit wasn’t even used!

Heartless Service and Diseased Products

"I received a magnolia tree from this company as a memorial gift following the passing of my father. What should have been a living tribute arrived as a disaster: the tree was infested with pests, covered in powdery mildew, and suffering from a visible fungal infection.

When I reached out immediately, I was ignored. When I finally got a response two days later after I reached out again, I was told this was merely 'shipping stress'—an insulting dismissal of clear biological disease. They instructed me to wait 3-4 weeks, essentially asking me to watch a dying tree decline further and potentially infect the rest of my plants. After I pushed back, they offered a meager 25% discount. The tree is now in the trash. This company lacks both quality control and basic empathy. I would never recommend buying from them."

Don't buy extended warranty. The plants were mostly fine. One lost all leaves right away. Fast Growing Trees turned away every request to replace it. They said it was alive because it was green if you nicked the stem. I finally got tired of having a stick in my flower garden and just pulled it up and threw it away. Another plant did not make the winter. A small tree I bought looks great, but their customer service is abysmal.

My experience with Fast Growing Trees was exceptional. I was dissatisfied with one plant in my order and you replaced it at no charge with a beautiful one. You have my business. Great Customer service

James was kind and considerate. He made the change that I need for my upcoming delivery on my trees I ordered.

At this point I would say that the name of this company is a misnomer. I have tried to ordered cherry trees twice from fast growing trees and both times the company has cancelled my order months after ordering with no notification. When I called customer service both times I have been told they were sold out. I called the second time when I ordered to guarantee that the trees were in stock and they verified that they were. I am not sure if they truly actually have trees at this point regardless of their speed of growth SMH

It's a really good company, I had an Issue and
They replaced it ASAP.
Can't ask for anything better than a company standing behind what they sell.
A++++

UPDATE: i just found an email from trustpilot saying they asked for more information so they can reply, but i don't see any notifications asking for any clarification. I'd love to get my review published and possibly a better response from Fast Growing Trees than the customer service rep in the chat, but I can no longer update this review based on their request, so I'm not sure what to do. I just want to prove that this was truly my experience and that i'm not just some angry customer venting in a review to ruin a good business.
__________________________________________________________
Shipping and delivery were fine, but the 1 year guarantee is silly if you live in a climate with a short season. That warranty is eaten up by long winters. Bought a cherry tree and turns out the trunk is actually dead and it’s sprouting from the root stock and will never produce fruit. $75 wasted. They said because it’s out of the 1 year warranty period the best they can do is offer me 30% off another order. I won’t be buying from them again so that doesnt help me at all. Upstate ny winters are long. I bought the tree in Sept of 2024. It’s now may of 2026 and it only recently started any new growth and i didnt know anything was wrong until I started asking people. Confirmed the tree is useless and I am out $75. Wouldn't buy from them again for this reason alone. Save your money and buy from a local nursery instead

Have had a quick response to asking for a warranty to be honored for an apricot tree that did not survive first winter. No problems with replacing tree.

1st tree was delivered late and dried to a crisp, I had a professional landscaper plant it and hoped it would survive because it was such a nice shape and full of leaves. It didn’t. I ordered another one, the only option was the next size up because the size I ordered last time was sold out. This tree is pathetic. Almost no leaves, spindly trunk, even thinner than the smaller size. No root ball, soil completely fell away when removed from the pot. Only a couple large roots, no small roots at all.
I really thought this tree was perfect for the space and had good potential, I’m very afraid this one will also be a failure. The expense for having them professionally planted will be a a big waste of money plus losing 2 seasons of growth. So sad.

TERRIBLE. I won't buy from here again. $50 (sale price!) for a TINY TINY Metamorphosa Japanese Maple Tree is a shame. Customer service response to my issue is that I purchased this size container so that's what I got. Well I didn't have a choice and I had no reference point for how big the PLANT would be. It's a joke.

I ordered 3 fruit trees one cherry and two peach. The 2 peach trees never arrived.They were damaged by fedex. When I contacted fast growing trees, they would not give me my money back or send out 2 new peach trees.They only gave me a credit voucher, which would not cover 2 more trees.It wasn't enough so I used that plus another hundred dollars to order two more trees one apricot and one peach The apricot arrived in very bad shape, and no matter how hard I tried , I could not save it , tree died. The peach tree arrived yesterday.It is very small and it doesn't look really good.I think it's probably in shock and i'm gonna give it some time but i'm not sure it will survive. Although they say they give you a guarantee, they will not refund any of my money.So I have spent over three hundred dollars and only have a cherry tree to show for it. I will not recommend this company to anyone.

We bought 4 lilac bushes that were shipped to us dead and we filed a claim and shared a picture of dead bushes and their reply was to push us off saying "sorry they aren't thriving".

Went straight to Holland Bulbs and got live bushes within a week. Never going again to "Fast Dead Bushes"!

Customer Service & Warranty: Some customers have reported difficulties with the 1-year warranty claim process.Shipping Damage: Several users mentioned receiving damaged plants or having issues with courier handling.

Do NOT buy from this company. The pictures they show you on the website are misleading. The plants you get will be little twiggs. They won't replace or refund. Scam company. DONT BUY!