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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professionalism, often highlighting individual agents who go above and beyond to assist with property searches and purchases. The service provided is frequently described as smooth, efficient, and stress-free, with many appreciating the agents' deep local knowledge and ability to find properties that perfectly match their needs. However, some people were dissatisfied with the contact process, reporting issues with unresponsive owner contact details on the website and receiving unsolicited communications after initial inquiries. A few other people also felt that agents sometimes tried to show them properties different from what they initially requested, or asked for additional fees for viewings.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise agents for being professional,... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism and helpfulness of... See more

Location

Customers consistently note positive experiences with location. Reviewers frequently praise agents for their... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight agents for their professionalism,... See more

Customer communications

Users describe ambiguous interactions with contact. While some customers praise agents for fluent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mimi is so helpful and goes out of her way to help us.Any problems she sorts it out fast .we would use Fazwaz every time.a good honest reliable company to use

Company replied

Rated 5 out of 5 stars

Jib was simply fantastic in supporting me during my home search. She immediately understood my needs and always made targeted offers. She was also always extremely kind and never lost her smile even w... See more

Company replied

Rated 5 out of 5 stars

Pally Supatra was incredibly helpful throughout our search for the right condo in Hua Hin. She took the time to understand what we were looking for and consistently showed us options that matched our... See more

Company replied


Company details

  1. Vehicles & Transportation

Information provided by various external sources

FazWaz is the leading real estate marketplace in Thailand dedicated to empowering consumers with data, inspiration and knowledge needed to make better-informed property decisions. FazWaz was founded on the principles of transparency and efficiency and everything we do aims to make the market more effective for both property consumers and real estate professionals alike.


Contact info

4.2

Great

TrustScore 4 out of 5

475 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

David

David, the perfect agent for rental properties. His patience is amazing. He is responsive, provides all the help the client needs and more! Kind and decent and dependable! Professional

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

My wife and I contacted Nadia Kurdasova…

My wife and I contacted Nadia Kurdasova before we made our move to Phuket. I asked her to look for a suitable apartment for us. She sent a few possibilities..I told her the things I didn't like and she said she would get back to me. Unlike so many people I have dealt with Nadia actually listened and came back with the perfect apartment!! She was also helpful in facilitating the money transfer, going out of her way to help. She also responded promptly to any questions I had. She is a very able agent and it was a pleasure working with her!!

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

New Home in Cha Am

Simon and Nong helped me purchase a great property on Springfield Golf Resort in Thailand. Before we got there, they showed me many other properties and were invaluable with their knowledge of the local market and the key players.
In the end I decided to build instead of buy, so they found the land and we bought that.
Key Qualities: Diligence and Integrity

August 14, 2022
Unprompted review
Rated 1 out of 5 stars

Does anyone actually work at FazWaz

I submitted an offer on a condo and the landlord accepted. The next step says someone from FazWaz will contact you to start the process… nobody ever reached out. So I submitted an offer on another condo and the landlord accepted, again nobody from FazWaz reached out… I tried contacting support multiple times with no response. I’m not sure what FazWaz actually does, but it’s seeming more and more like a scam.

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

Simon & Nong - Exceptional agents in every way

Simon & Nong were our agents and they exceeded our expectations. We are so grateful to them - they took the time to show us multiple properties, followed our directives & offered sound advice. They were both extremely knowledgeable, professional and really cared (which is rare) that we were happy. We cannot thank them enough for their exceptional service throughout the process and their after sales service too! If you’re looking for an agent in Hua Hin I’d highly recommend them.

October 20, 2022
Unprompted review
Rated 5 out of 5 stars

After spending weeks looking at…

After spending several weeks looking at estate agents we started communications with Simon and Nong in Hua Hin. We found their communications and understanding of our requirements outstanding.
Their commutation and assistance of us buying a property was invaluable.

March 23, 2023
Unprompted review
Rated 5 out of 5 stars

Simon and Nong: advisors par excellence!

We cannot speak highly enough of Simon and Nong on our recent real estate journey in Hua Hin. They provided exemplary customer service, had an extraordinarily deep and wide knowledge of the local real estate market and were incredibly generous with their time. In the lead up to our meeting Simon was always available to answer the many questions we had and both he and Nong professionally, courteously and swiftly responded with advice of the highest order. We were delighted to have the opportunity to work with them and look forward to finalising our journey into Thai real estate in their company. We cannot rate them highly enough and would recommend them to anyone looking for advice in the Hua Hin area.

May 8, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from a great agent

Excellent customer service. Emailed a request and heard back from the agent Nai within an hour. We visited a few properties and he was always there before us so no waiting around in lobbys. Once we had put a deposit down on a property Nai answered all of the questions we had, as and when we asked them. He found the correct information rather than fobbing us off and was always avaialble to contact. He helped make the move an easy transition. Would definitely recommend using Fazwaz,thanks to the helpful service we had throughout the process.

June 1, 2023
Unprompted review
Rated 1 out of 5 stars

Zero Customer Service

I have contacted Fazwaz several times as i am looking for a condo in Pattaya. They have NEVER responded to my messages and have told me by phone that i have to wait for one of their agents to contact me. Very poor service in my opinion.

May 9, 2023
Unprompted review
Rated 5 out of 5 stars

David Herzog was able to find us…

David Herzog was able to find us exactly what we were looking for in a short period of time. His honesty, integrity and work ethic was beyond any expectations.He is an asset to FazWaz not only by representing this company in the best light but at the same time he speaks very highly of who he represents.

April 26, 2023
Unprompted review
Rated 5 out of 5 stars

David Herzog

Working with David Herzog made what was becoming a very challenging search for an apartment, extremely easy. David definitely went above, and beyond any agent I have worked with in the past. His availability and honesty was outstanding and admirable. I highly recommend him to anybody and everybody that is in search of a fine place to live.

April 24, 2023
Unprompted review
Rated 5 out of 5 stars

I would recommend FazWaz to anybody…

I would recommend FazWaz to anybody thinking about buying or selling in Thailand. Our agent Ranya was very helpful and responsive, even outside of work hours. She helped us find the right condo in Bangkok and assisted throughout the process and continues to assist in matters after the purchase was completed. As a foreign buyer she was able to arrange document signings from our home country and did virtual walk throughs for us among many other things. Very smooth process and would definitely recommend

May 3, 2023
Unprompted review
Rated 5 out of 5 stars

Regarding Kwan in the Phuket Market

Greetings, working with Kwan has been a pleasure. She worked with us for months via our time schedule in the States to find the right place for us to feel at home. We are so thrilled with her continuous expertise and we look for to working with her in the future.

May 9, 2023
Unprompted review
Rated 5 out of 5 stars

Very good experience with Fazwaz agent

I've been using Fazwaz's services and my agent (Ranya) did a really great job, she was very helpful, professional during the whole process, so I would highly recommend her.
Mimo

April 11, 2023
Unprompted review
Rated 5 out of 5 stars

We recently purchased a villa in…

We recently purchased a villa in Thailand and we would like to especially thank Jason Thelen for helping us find our dream home. He has a wonderful relaxed personality and he capably guided us through the complexities of purchasing property in a foreign country. Well done Jason, we will highly recommend you and FazWaz to our friends and family!

March 30, 2023
Unprompted review
Rated 5 out of 5 stars

Ranya at FazWaz was an amazing help…

Ranya at FazWaz was an amazing help throughout the whole process of our first-time home purchase in Thailand as foreigners. She helped us navigate everything: the negotiations to get the best deal, all the financials, inspections, window coverings, orders for furniture and appliances, even helping us exchange couches and of course experience Tao Bin ;). Ranya is an extremely knowledgeable realtor and a wonderful person, and she made our experience seamless. I would highly recommend her. She knows the market, the neighbourhoods, the properties, the details, the technicals, and everything that a client needs to enter the Thailand property market. We are also working with her for our second purchase and will work with her again for our third. You’re in good, safe hands with Ranya at FazWaz. She cares about her clients’ well-being and offers support and service throughout. Thank you, Ranya, for everything!

April 26, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience for first purchase in Thailand

I recently purchased my first property in Thailand
and had an excellent experience with Faz Waz. Working with Jason Thelen was a real pleasure, he was right there with me at every step of the process and went out of his way to ensure that I was well-informed, comfortable, and engaged throughout every step of the process from search to closing. Buying property in a new country can be challenging, but Jason's integrity and transparency helped greatly to create an excellent experience.

January 30, 2023
Unprompted review
Rated 5 out of 5 stars

As a Seller

As a Seller : I publish some properties in Vietnam but wait for long time to confirm and don't receive information of some customers contacted to know more details.
For any customer seen this message , please contact to me by email if you have to wait long time and don't get any result in Vietnam properties: hieubds888@ gmail com

April 22, 2023
Unprompted review

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