Mimi is so helpful and goes out of her way to help us.Any problems she sorts it out fast .we would use Fazwaz every time.a good honest reliable company to use
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
FazWaz is the leading real estate marketplace in Thailand dedicated to empowering consumers with data, inspiration and knowledge needed to make better-informed property decisions. FazWaz was founded on the principles of transparency and efficiency and everything we do aims to make the market more effective for both property consumers and real estate professionals alike.
United States
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I acquired a property with Fazwaz with Jason Minsuh Kim and it was quite a clear straightforward process. He made sure i could see all available options under my budget to make the best purchase for my needs. Documents were given beforehand for review, legal diligency was recommended , and their in house lawyer walks you through every step of the way. Overall a great experience with Jason and Fazwaz
I recently had the pleasure of working with Kan (Napassanun Pitharattanatip ) during my condo buying process in Phuket, and I cannot express enough how impressed I was with her professionalism, responsiveness, and dedication to my best interests. From the moment I reached out to her, she made every effort to ensure that my experience was smooth, stress-free, and ultimately successful.
Kan stands out among the rest due to their exceptional responsiveness. No matter the time of day or the nature of my inquiry, she was always quick to respond and address any concerns I had. Her promptness in returning calls and emails was truly remarkable and made me feel valued as a client. I never had to wait long for a response, which was incredibly reassuring throughout the entire buying process.
One of the qualities that truly sets apart is her patience and cheerful demeanor. She took the time to understand my needs, preferences, and budget, and then worked diligently to find properties that matched my criteria. Her positive attitude and friendly nature made the whole experience enjoyable, and I always felt comfortable reaching out to her for advice or clarification.
Furthermore, Kan went above and beyond in helping me with the bank account opening and getting to know around Phuket. She offered valuable guidance, connecting me with the right professionals and ensuring that I had all the necessary information and documents.
Lastly, I was truly impressed by how Kan fought for my interests every step of the way. Whether it was negotiating with the developer, navigating paperwork, or advocating on my behalf, she consistently demonstrated a strong commitment to protecting my interests.
No reply from enquiries - Not sure if anyone works here like they advertise. Out of all my enquiries, I've had 1 reply and never heard from again. Any other enquiries are unanswered. If they are this unprofessional at the initial stage then I'm not confident they won't be a nightmare to deal with for big purchases.
Gedvidas Alminskas did a great job as our agent on Phuket. He was reliable and professional throughout the entire buying process!
Ollie has been an absolute star, from organizing viewings to helping us overcome a complex housing situation.
His dedication, friendliness and commitment to finding the right property for us has been faultless.
Ollie is a real credit to Fazwaz!
If I could give zero star, I would. I went through the whole process with Fazwaz for a condo purchase in Phuket and it was the horrendous experience. Extremely unprofessional. The agent did not provide any value-added to the process and simply acted as a messenger. Many minor mistakes on the contract and had to go back and forth several times. DO NOT recommend. Find other agents!!!
One year ago, I purchased a property through FAZWAZ in Hua Hin. The agent Khun Toey has been very helpful, thorough and professional to an extend that anyone coming to an unknown territory like me would have not expected. Her support, before, during and especially after the sale is outstanding. She made my life so easy and stress free, especially when she started to rent my house, as I will not be able to live in it before 2024. Her joyful attitude, professional knowledge and work ethic are commendable. Today, to me she is much more than my agent she is a friend in whom I put all my trust and would recommend anyone going to Hua Hin to ask for Khun Toey. Khun Toey you are an Angel on earth.
Dear Kn.Keng , dear Kn.Bao
We would like to thank you again for the good and trusting cooperation with you
Best Regards
Dieter&Punnee
Everything was great! I had the luck to have Asprina from FAZWAZ to help us find the perfect condo. Buying from overseas it is always stressful and challenging but with Asprina everything went smooth and great. She is so focused on details, like taking a tour around the neighborhood so we could have a glimpse of the area, coming back to an apartment to show me the light at different times, making accurate video calls. I have no other words than Thanks and I do really recommend Fazwaz as i had a great experience also with the administrative team. They are supportive and helpful instead of being there to push you to rush your decisions. Thanks again Asprina and all the team
David goes the extra mile, is super helpful and reliable. I'd recommend him happily and hope we can work together with him again in future!
I have had a great experience working together with Jay Baskey on the sale of my property.
Always professional, friendly and available at all times. Quick to reply to questions with accurate and up to date information. Spot on!!
Jay also provided his assistance to the buyer simultaneously. He helped collecting relevant documents, suggested a professional lawyer and opening a bank account. Amazing to see that both parties are looked after and guided throughout the buy & sales process until final handover.
In my opinion, it is rare to find a skilled property agent that always makes sure the seller/buyer are always the priority. Jay honestly is the one!
I highly recommend to get in touch with Jay if you are looking to sell property or look to invest In real estate in Thailand.
5 Stars all the way!!!
Toey is a 5-star real estate agent who went above and beyond to help us find our dream home.
We were looking for a home in the competitive market of Hua Hin, and Toey was with us every step of the way in finding the perfect property. She was incredibly knowledgeable about Hua Hin and the different types of homes available. She also took the time to understand all our needs and wants, and she never pressured us into buying a home that we weren’t sure about.
Toey was also very responsive and efficient. She always got back to us promptly, and she was able to schedule showings amazingly quickly. She also handled all of the paperwork and negotiations on our behalf, which made the entire process much less stressful. Land offices, title deeds, power of attorney - all of this was painless.
I would highly recommend Toey to anyone looking for a real estate agent in Hua Hin. She is the consummate professional, knowledgeable, and she goes above and beyond to help her clients find their dream homes.
Here are some specific examples of how Toey went above and beyond for us:
She spent months investigating properties, checking out structure, pest control, etc.
She worked nights and weekends to help us put together an offer.
She negotiated a better price for us on the home that we eventually bought.
She helped us with the closing process, which can be a confusing and stressful experience.
We are so grateful to Toey for helping us find our dream home. She made the entire process easy and stress-free, and we would 100 percent use her again if we ever need to buy or sell a home (she also sold a unit for us during Covid, not an easy task!)
JASON THELEN IS THE MAN! WOW WOW !!! We closed on a super awesome property at such a good rate . To really top it off I wasn’t in the county and didn’t have a moment to worry . Dude if you see this ! WE APPRECIATE YOU. See you soon Chows on us and more house hunting to come ! 🫵🏆
We bought a property with the agent Bao who was an absolute legend to work with. He was extremely professional, punctual, courteous and knows the market inside out in Phuket. I cannot speak highly enough of Bao’s service and would recommend him to any serious buyers.
Very professional company, and definitly customer oriented ! A very good in depth knowledge of the market and investment opportunity.
Aspecial thanks to BAO professionalism !
Bao was recommended by a work colleague to help us with a property search in Phuket. Bao is exceptional to work with and clearly has profound knowledge of the fast developing market. He took the time to understand our needs and wants and only showed us properties that met our requirements. Visits were arranged ahead of our schedule and he was able to guide and support our decision making process in a professional way. In our meetings with various developers it was clear he was well informed and respected by everyone. We are absolutely delighted with our choice of villa and developer and can’t thank Bao enough for facilitating our purchase. He has great integrity and works with a high standard of professionalism, I highly recommend his services. Thank you Bao!
I recently had the pleasure of working with Tom, a highly professional estate agent on Koh Samui, Thailand. He went above and beyond to not just meet, but to exceed my expectations at every turn.
From our first encounter, Tom impressed me with his extensive knowledge of the local property market and his dedication to his clients. His comprehensive understanding of the area and his keen intuition helped me to pinpoint the perfect property that met all my needs and preferences.
What sets Tom apart from other estate agents I've dealt with is his rare combination of diligence, integrity, and deep insight. His experience shone through as he shared valuable knowledge about each property, not just listing the facts but also giving his professional perspective on potential benefits and drawbacks.
Tom provided assistance every step of the way, proving to be not just a realtor, but a trusted advisor. He guided me through the often complex commercial and legal process of purchasing a property in Thailand with patience and competence. His expertise in these areas was invaluable and helped make the process seamless and stress-free.
Moreover, Tom's communication skills were exceptional. He was consistently prompt, clear, and respectful in his responses, which added an extra layer of comfort and reliability to the whole experience. I always felt informed and reassured knowing that Tom was handling my property purchase.
I wholeheartedly recommend Tom to anyone looking to buy property in Koh Samui. His exceptional service, extensive knowledge, and unfaltering dedication make the process not just manageable, but a genuine pleasure. He is a standout professional, and I am incredibly grateful for his help in finding my dream property.
Working with Tom was an absolute delight and if I ever need real estate services in the future, there's no question about who I'll be calling. Thank you, Tom, for turning what could have been a challenging process into an enjoyable journey!
Despite I wasn’t able to find a housing solution for me, I need to praise k Nune’s professionalism and promptness: she hosted me constantly and was active also on weekends! Kudos on that!
I am sure that with a bit of more time she would have found what I was looking for! i can only highly recommend her services!
Thanks to Nicolas for all of his service in the resale of my villa in Koh Samui. Always available, good advice, he listens to the seller and the buyer and looks out for everyone's interests. He is competent, endowed with an exceptional patience, because I asked him a lot, and this transaction took place without problems. In addition, he is nice and has a lot of humor, which is even more pleasant. So if it all had to be summed up in one word, that would be PERFECT.
I recommend FazWaz as a property agency because its website is superior to the competition in Thailand, with its wide range of property on offer and the ability for foreigners to filter out Thai quota units that are not of interest. This facilitated my purchase of one apartment in Chiang Mai and another in Phuket through FazWaz.
I also recommend FazWaz's Jason Thelen as your property agent in Phuket. He was exceptionally helpful to me, not only in showing the property but in dealing with subsequent queries and the reservation agreement, and even with inspecting the apartment and taking delivery of the keys when the purchase, which was done by power of attorney, completed in my absence abroad.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.