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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and the company's location is also frequently mentioned positively. However, some people were dissatisfied with the contact process, reporting issues with unresponsive owner contact details on the website and concerns regarding communication practices after making inquiries. Some also mentioned issues with information requests or experiencing agents who were rude or offered properties different from their initial requests.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and dedication. Many... See more

Service

Reviewers mention positive feedback about service, highlighting the exceptional knowledge and professionalism... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and... See more

Location

Users describe positive interactions with location. Customers praise agents for their local knowledge,... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers praised specific agents for being helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mimi is so helpful and goes out of her way to help us.Any problems she sorts it out fast .we would use Fazwaz every time.a good honest reliable company to use

Company replied

Rated 5 out of 5 stars

Pally Supatra was incredibly helpful throughout our search for the right condo in Hua Hin. She took the time to understand what we were looking for and consistently showed us options that matched our... See more

Company replied

Rated 5 out of 5 stars

Jib was simply fantastic in supporting me during my home search. She immediately understood my needs and always made targeted offers. She was also always extremely kind and never lost her smile even w... See more

Company replied


Company details

  1. Vehicles & Transportation

Information provided by various external sources

FazWaz is the leading real estate marketplace in Thailand dedicated to empowering consumers with data, inspiration and knowledge needed to make better-informed property decisions. FazWaz was founded on the principles of transparency and efficiency and everything we do aims to make the market more effective for both property consumers and real estate professionals alike.


Contact info

4.2

Great

TrustScore 4 out of 5

475 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Smooth experience in acquiring a new property

I acquired a property with Fazwaz with Jason Minsuh Kim and it was quite a clear straightforward process. He made sure i could see all available options under my budget to make the best purchase for my needs. Documents were given beforehand for review, legal diligency was recommended , and their in house lawyer walks you through every step of the way. Overall a great experience with Jason and Fazwaz

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

Review for Kan’s service

I recently had the pleasure of working with Kan (Napassanun Pitharattanatip ) during my condo buying process in Phuket, and I cannot express enough how impressed I was with her professionalism, responsiveness, and dedication to my best interests. From the moment I reached out to her, she made every effort to ensure that my experience was smooth, stress-free, and ultimately successful.

Kan stands out among the rest due to their exceptional responsiveness. No matter the time of day or the nature of my inquiry, she was always quick to respond and address any concerns I had. Her promptness in returning calls and emails was truly remarkable and made me feel valued as a client. I never had to wait long for a response, which was incredibly reassuring throughout the entire buying process.

One of the qualities that truly sets apart is her patience and cheerful demeanor. She took the time to understand my needs, preferences, and budget, and then worked diligently to find properties that matched my criteria. Her positive attitude and friendly nature made the whole experience enjoyable, and I always felt comfortable reaching out to her for advice or clarification.

Furthermore, Kan went above and beyond in helping me with the bank account opening and getting to know around Phuket. She offered valuable guidance, connecting me with the right professionals and ensuring that I had all the necessary information and documents.

Lastly, I was truly impressed by how Kan fought for my interests every step of the way. Whether it was negotiating with the developer, navigating paperwork, or advocating on my behalf, she consistently demonstrated a strong commitment to protecting my interests.

September 14, 2023
Unprompted review
Rated 1 out of 5 stars

No reply from enquiries

No reply from enquiries - Not sure if anyone works here like they advertise. Out of all my enquiries, I've had 1 reply and never heard from again. Any other enquiries are unanswered. If they are this unprofessional at the initial stage then I'm not confident they won't be a nightmare to deal with for big purchases.

September 9, 2023
Unprompted review
Rated 5 out of 5 stars

Ollie has been an absolute star

Ollie has been an absolute star, from organizing viewings to helping us overcome a complex housing situation.
His dedication, friendliness and commitment to finding the right property for us has been faultless.
Ollie is a real credit to Fazwaz!

August 2, 2023
Unprompted review
Rated 1 out of 5 stars

If I could give zero star, I would

If I could give zero star, I would. I went through the whole process with Fazwaz for a condo purchase in Phuket and it was the horrendous experience. Extremely unprofessional. The agent did not provide any value-added to the process and simply acted as a messenger. Many minor mistakes on the contract and had to go back and forth several times. DO NOT recommend. Find other agents!!!

August 27, 2023
Unprompted review
Rated 5 out of 5 stars

Khun Toey the Angel in Hua Hin

One year ago, I purchased a property through FAZWAZ in Hua Hin. The agent Khun Toey has been very helpful, thorough and professional to an extend that anyone coming to an unknown territory like me would have not expected. Her support, before, during and especially after the sale is outstanding. She made my life so easy and stress free, especially when she started to rent my house, as I will not be able to live in it before 2024. Her joyful attitude, professional knowledge and work ethic are commendable. Today, to me she is much more than my agent she is a friend in whom I put all my trust and would recommend anyone going to Hua Hin to ask for Khun Toey. Khun Toey you are an Angel on earth.

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

Extraordinary Experience

Everything was great! I had the luck to have Asprina from FAZWAZ to help us find the perfect condo. Buying from overseas it is always stressful and challenging but with Asprina everything went smooth and great. She is so focused on details, like taking a tour around the neighborhood so we could have a glimpse of the area, coming back to an apartment to show me the light at different times, making accurate video calls. I have no other words than Thanks and I do really recommend Fazwaz as i had a great experience also with the administrative team. They are supportive and helpful instead of being there to push you to rush your decisions. Thanks again Asprina and all the team

August 15, 2023
Unprompted review
Rated 5 out of 5 stars

Absolute professional!

I have had a great experience working together with Jay Baskey on the sale of my property.

Always professional, friendly and available at all times. Quick to reply to questions with accurate and up to date information. Spot on!!

Jay also provided his assistance to the buyer simultaneously. He helped collecting relevant documents, suggested a professional lawyer and opening a bank account. Amazing to see that both parties are looked after and guided throughout the buy & sales process until final handover.

In my opinion, it is rare to find a skilled property agent that always makes sure the seller/buyer are always the priority. Jay honestly is the one!

I highly recommend to get in touch with Jay if you are looking to sell property or look to invest In real estate in Thailand.
5 Stars all the way!!!

July 27, 2023
Unprompted review
Rated 5 out of 5 stars

Toey the 5-star real estate agent!

Toey is a 5-star real estate agent who went above and beyond to help us find our dream home.

We were looking for a home in the competitive market of Hua Hin, and Toey was with us every step of the way in finding the perfect property. She was incredibly knowledgeable about Hua Hin and the different types of homes available. She also took the time to understand all our needs and wants, and she never pressured us into buying a home that we weren’t sure about.

Toey was also very responsive and efficient. She always got back to us promptly, and she was able to schedule showings amazingly quickly. She also handled all of the paperwork and negotiations on our behalf, which made the entire process much less stressful. Land offices, title deeds, power of attorney - all of this was painless.

I would highly recommend Toey to anyone looking for a real estate agent in Hua Hin. She is the consummate professional, knowledgeable, and she goes above and beyond to help her clients find their dream homes.

Here are some specific examples of how Toey went above and beyond for us:

She spent months investigating properties, checking out structure, pest control, etc.

She worked nights and weekends to help us put together an offer.

She negotiated a better price for us on the home that we eventually bought.

She helped us with the closing process, which can be a confusing and stressful experience.

We are so grateful to Toey for helping us find our dream home. She made the entire process easy and stress-free, and we would 100 percent use her again if we ever need to buy or sell a home (she also sold a unit for us during Covid, not an easy task!)

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

JASON THELEN IS THE MAN

JASON THELEN IS THE MAN! WOW WOW !!! We closed on a super awesome property at such a good rate . To really top it off I wasn’t in the county and didn’t have a moment to worry . Dude if you see this ! WE APPRECIATE YOU. See you soon Chows on us and more house hunting to come ! 🫵🏆

July 18, 2023
Unprompted review
Rated 5 out of 5 stars

We bought a property through agent Bao…

We bought a property with the agent Bao who was an absolute legend to work with. He was extremely professional, punctual, courteous and knows the market inside out in Phuket. I cannot speak highly enough of Bao’s service and would recommend him to any serious buyers.

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

Very professional company

Very professional company, and definitly customer oriented ! A very good in depth knowledge of the market and investment opportunity.

Aspecial thanks to BAO professionalism !

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Experience with Bao

Bao was recommended by a work colleague to help us with a property search in Phuket. Bao is exceptional to work with and clearly has profound knowledge of the fast developing market. He took the time to understand our needs and wants and only showed us properties that met our requirements. Visits were arranged ahead of our schedule and he was able to guide and support our decision making process in a professional way. In our meetings with various developers it was clear he was well informed and respected by everyone. We are absolutely delighted with our choice of villa and developer and can’t thank Bao enough for facilitating our purchase. He has great integrity and works with a high standard of professionalism, I highly recommend his services. Thank you Bao!

June 22, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Expertise

I recently had the pleasure of working with Tom, a highly professional estate agent on Koh Samui, Thailand. He went above and beyond to not just meet, but to exceed my expectations at every turn.

From our first encounter, Tom impressed me with his extensive knowledge of the local property market and his dedication to his clients. His comprehensive understanding of the area and his keen intuition helped me to pinpoint the perfect property that met all my needs and preferences.

What sets Tom apart from other estate agents I've dealt with is his rare combination of diligence, integrity, and deep insight. His experience shone through as he shared valuable knowledge about each property, not just listing the facts but also giving his professional perspective on potential benefits and drawbacks.

Tom provided assistance every step of the way, proving to be not just a realtor, but a trusted advisor. He guided me through the often complex commercial and legal process of purchasing a property in Thailand with patience and competence. His expertise in these areas was invaluable and helped make the process seamless and stress-free.

Moreover, Tom's communication skills were exceptional. He was consistently prompt, clear, and respectful in his responses, which added an extra layer of comfort and reliability to the whole experience. I always felt informed and reassured knowing that Tom was handling my property purchase.

I wholeheartedly recommend Tom to anyone looking to buy property in Koh Samui. His exceptional service, extensive knowledge, and unfaltering dedication make the process not just manageable, but a genuine pleasure. He is a standout professional, and I am incredibly grateful for his help in finding my dream property.

Working with Tom was an absolute delight and if I ever need real estate services in the future, there's no question about who I'll be calling. Thank you, Tom, for turning what could have been a challenging process into an enjoyable journey!

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

K Nune is a great professional!

Despite I wasn’t able to find a housing solution for me, I need to praise k Nune’s professionalism and promptness: she hosted me constantly and was active also on weekends! Kudos on that!

I am sure that with a bit of more time she would have found what I was looking for! i can only highly recommend her services!

June 24, 2023
Unprompted review
Rated 5 out of 5 stars

PERFECT

Thanks to Nicolas for all of his service in the resale of my villa in Koh Samui. Always available, good advice, he listens to the seller and the buyer and looks out for everyone's interests. He is competent, endowed with an exceptional patience, because I asked him a lot, and this transaction took place without problems. In addition, he is nice and has a lot of humor, which is even more pleasant. So if it all had to be summed up in one word, that would be PERFECT.

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Recommending FazWaz and Fazwaz's Jason Thelen in Phuket

I recommend FazWaz as a property agency because its website is superior to the competition in Thailand, with its wide range of property on offer and the ability for foreigners to filter out Thai quota units that are not of interest. This facilitated my purchase of one apartment in Chiang Mai and another in Phuket through FazWaz.

I also recommend FazWaz's Jason Thelen as your property agent in Phuket. He was exceptionally helpful to me, not only in showing the property but in dealing with subsequent queries and the reservation agreement, and even with inspecting the apartment and taking delivery of the keys when the purchase, which was done by power of attorney, completed in my absence abroad.

May 10, 2023
Unprompted review

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