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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and the company's location is also frequently mentioned positively. However, some people were dissatisfied with the contact process, reporting issues with unresponsive owner contact details on the website and concerns regarding communication practices after making inquiries. Some also mentioned issues with information requests or experiencing agents who were rude or offered properties different from their initial requests.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and dedication. Many... See more

Service

Reviewers mention positive feedback about service, highlighting the exceptional knowledge and professionalism... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and... See more

Location

Users describe positive interactions with location. Customers praise agents for their local knowledge,... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers praised specific agents for being helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mimi is so helpful and goes out of her way to help us.Any problems she sorts it out fast .we would use Fazwaz every time.a good honest reliable company to use

Company replied

Rated 5 out of 5 stars

Pally Supatra was incredibly helpful throughout our search for the right condo in Hua Hin. She took the time to understand what we were looking for and consistently showed us options that matched our... See more

Company replied

Rated 5 out of 5 stars

Jib was simply fantastic in supporting me during my home search. She immediately understood my needs and always made targeted offers. She was also always extremely kind and never lost her smile even w... See more

Company replied


Company details

  1. Vehicles & Transportation

Information provided by various external sources

FazWaz is the leading real estate marketplace in Thailand dedicated to empowering consumers with data, inspiration and knowledge needed to make better-informed property decisions. FazWaz was founded on the principles of transparency and efficiency and everything we do aims to make the market more effective for both property consumers and real estate professionals alike.


Contact info

4.2

Great

TrustScore 4 out of 5

475 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Tim was,very helpful in locating a…

Tim was,very helpful in locating a property in Hua Hin, he is knowledgeable in the area and was extremely helpful in finding the right house for us, thank you Tim!

May 1, 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Hey Richard!

That's wonderful to hear! Tim is a great asset to our team. We're so glad he could help you find the perfect home.

Thank you once again for your kind words. We'll be sure to pass along your feedback to Tim.

Rated 5 out of 5 stars

My experience with Faz Waz

My experience with Faz Waz, Hua Hin, has been very satisfying. I have found the staff courteous and efficient both in finding rentable accommodation to suit my needs as well as a property to purchase. At initial stage, I have taken advantage of their professionality to my benefit, as they have easily found the perfect condo by negotiating the rental fees and length of contract at the end of which have ensured the agreement by the landlord on a short lease extension necessary for the completion of all legal and administrative aspect in the purchase the perfect house for my retirement found through their assistance. By this short note I would like to thank all staff at Faz Waz for the assistance received and in particular Ms. Nutthida Khaoplod who assisted me in finding suitable renting accommodation and Mr. Tim Vallancey who was instrumental in finding a house to suit my requirements, and wish them all the best in future endeavors.

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Tim is a true professional who keeps his word.

Tim is a true professional who keeps his word and delivers on time! He follows up questions you've asked him and he keeps his promises. I would really recommend him.

April 2, 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Hey Greg!

Thank you for your kind words! We’re so glad to hear that Tim was able to meet your expectations and provide excellent service. We appreciate your recommendation. Please don’t hesitate to reach out if you need anything else in the future.

Rated 5 out of 5 stars

Friendly and hard working staff

Ive visited a few properties in Huahin, Thailand with Fazwaz. I ended up purchasing a nice city condo. I am very happy to have met Sandro.. He has really helped from start to finish. Also with the negotiations and some after care. I have asked all sorts of questions and he has helped clarify many items. It is good to see that the staff have a passion for service as well as sales. I will definitely use fazwaz and Sandro for my next purchase :) Keep it up guys

March 19, 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Hey there!

We're so glad to hear that you had a positive experience with Fazwaz and Sandro. It's wonderful to know that you found your dream home in Hua Hin and that Sandro was able to assist you throughout the entire process.

Thank you for your kind words about Sandro and the Fazwaz team. We're committed to providing exceptional service to all of our clients, and your feedback is a testament to our efforts.

We hope to have the opportunity to assist you with your next real estate needs.

Rated 1 out of 5 stars

Not rent when outside country

I agreed with mr. Hamid Imran to rent his condo at Malakka-Malaysia. No viewing because i am in Holland. I made the deposit of 250 RM. Then mr. Hamid wants another 500 RM and i ask him for copy passport. He will not give so i cancel agreement. Mr. Hamid is now refusing to pay back the 250 RM. That makes FazWaz not to be trust when you want to rent and are a tourist not in Malaysia. TOURIST DO NOT BOOK WITH FAZWAZ WHEN VIEWING IS NOT POSSIBLE!!!!!!!!

August 19, 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Dear Maneer,

We are sincerely sorry to hear about your negative experience attempting to rent a condo in Malacca, Malaysia. We understand your frustration and disappointment, particularly as you were unable to view the property due to being outside of the country.

It's important to clarify that FazWaz.my does not have its own agents in Malaysia. Our platform connects you directly with property owners or partnering external agents who list their properties on our website. In this instance, you were in direct communication with Mr. Hamid Imran, the condo owner.

We do want to emphasize the information displayed on our website specifically states: "You agree that your enquiry will be sent to an external agent or the individual who posted this listing. FazWaz.my only facilitates this connection and is not responsible for the property, listing accuracy, or any subsequent interactions. We strongly advise against transferring money before personally viewing the property and signing a formal contract. Your personal data may be shared with the external agent or lister as necessary for this enquiry."

While we strive to ensure the legitimacy of listings on our platform, unfortunately, fraudulent activity can still occur. We take such matters very seriously.

To assist you further and help prevent similar situations for others, we kindly request you to provide more details about the listing, such as the unit number or phone number of Hamid, if possible. You can send this information to our compliance team at compliance@fazwaz.com. This will allow us to investigate the listing and remove it from the website if necessary.

We appreciate your understanding and cooperation.

Sincerely,

The FazWaz Team

Rated 5 out of 5 stars

Great service

Daniil Kim was really fantastic. From the first contact and selection of properties to the actual purchase. He navigates through the forest of Thai real-estate regulations with experience and knowledge that puts buyers at ease.
Highly recommended!

July 12, 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Hello Omer!

We are delighted to hear that Daniil Kim provided you with an exceptional experience throughout your property purchase. His expertise and dedication to his clients are truly commendable.

We appreciate you taking the time to share your positive feedback. It is wonderful to know that Daniil was able to guide you through the Thai real estate process with ease.

Thank you again for choosing FazWaz.

Rated 5 out of 5 stars

Simon was top shelf

Simon was great - he was patient with my in my search in Hua Hin , and was also encouraging me look at some villas which I am sure glad I did . Really would recommend him if you’re looking !

July 31, 2023
Unprompted review
FazWaz logo

Reply from FazWaz

Hey Craig,

We're thrilled to hear that Simon was able to assist you in finding your perfect property in Hua Hin. His patience and expertise are invaluable assets to our team.

We appreciate you taking the time to share your positive experience. Your recommendation means a lot to us.

If you ever need anything else, please don't hesitate to contact us.

Fazwaz Team

Rated 5 out of 5 stars

Perfect service 👌🏻

I have just bought an apartment in Phuket. Luckily I came across the team at FazWaz with Kuhn William, who impressed me with his unique competence, reliability, precision and friendliness... he and his people were always willing to listen and find a solution for every problem. Inquiries were always answered in a short time. The service goes beyond what is expected. Perfect 👍🏻

July 10, 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Hey, Udo!

Thank you so much for your kind words! We are thrilled to hear about your positive experience with Khun William and the team at FazWaz. Our goal is to provide exceptional service, and it’s wonderful to know that we met your expectations.

Enjoy your new apartment in Phuket! If you need any further assistance, feel free to reach out. 🌟

Rated 5 out of 5 stars

Umberto Niccoli worked tirelessly to…

Umberto Niccoli worked tirelessly to search and find a condo for me. Always willing to help and was very accomodating. Unfortunately, it took much longer than I had hoped only because the real estate listings in Phucket were old and inaccurate. Many that showed they were available for sale were not available and the information was not accurate or sufficient. It's not like that here in the U.S. Consequently, you have to rely on people like Umberto to find you the condo or house you need.

March 30, 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Hey Michael,

Thank you for sharing your experience. We appreciate your kind words about Uberto's dedication and efforts in helping you find a suitable condo.

We understand the challenges you faced due to outdated listings. We're continually working to improve the accuracy and timeliness of our listings to ensure a smoother search process for our clients.

Thank you again for your feedback.

Sincerely,

The FazWaz Team

Rated 5 out of 5 stars

The best choice you can make when buying property in Thailand

‏"I wanted to buy an investment property in Phuket. I spoke with several developers and agents, but then I was fortunate to meet my guardian angel Uberto Niccoli.
‏Let's start with the fact that all brokerage fees are paid by the seller, and continue with the fact that this agent, who works for FazWaz the largest and most reputable real estate company in Thailand, knows all the properties available thoroughly.
‏He was able to filter out low-quality projects that only look good in renderings and knew how to focus me on a project located in a strategic location that would yield a steady and secure return on my money.
‏In the end, he negotiated with the developer of the chosen project on my behalf, managed to get a discount that I doubt I would have been able to get if I had approached them directly, included a complete furniture package in the price, and most importantly, knew how to transfer the payment of most taxes from me to the developer, based on his deep understanding and knowledge of tax laws in Thailand. When you want to invest in a country you are less familiar in, I can tell you that the FazWaz real estate agency presents real properties and employs super professional agents like Uberto Niccoli. He was always available, trustworthy, kind and patient and I can’t thank him enough

July 19, 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Hey Anat,

We are thrilled to hear about your amazing experience with Uberto! His dedication and expertise are truly commendable.

Thank you for choosing FazWaz and for trusting us with your investment. We're committed to providing exceptional service and look forward to assisting you further.

Sincerely,

The FazWaz Team

Rated 1 out of 5 stars

Most condos their website promotes do not exist

My experience is exactly the same as the other 1* reviews I've seen e.g.

Unresponsive, unhelpful, pointless and false advertising.
and
Does anyone actually work at FazWaz
and
If I could give zero star, I would

They advertise 100s of condos but when you enquire nearly all of those don't exist and if they bother to reply, it is to offer you the terrible condos that you have already rejected. Of about 30 condos I enquired about, only one was availble. If those figures are representive of all searches, more than 95% of condos on their website are non-existant. It's completley false advertising. The staff appear to be untrained and generally imncompetent because of this.

I would recommend avoiding them unless you want to waste your time

June 29, 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Dear Boon Rod,

Thank you for reaching out and sharing your feedback. We sincerely apologize for the negative experience you've had with FazWaz, particularly regarding outdated listings and unresponsive agents.

We understand your frustration. While we list properties directly from owners and partners, it's their responsibility to update listings when properties are sold or unavailable. We send reminders every 3-6 months, but it's not always foolproof as you mentioned.

We would like to highlight the "newest updated listing" filter – we encourage you to use this for a more accurate search. We're constantly working on improvements to minimize outdated listings.

We take your feedback on agent responsiveness very seriously. Unprofessional or unhelpful agents don't reflect our standards. If you'd be comfortable sharing more details about your specific experience, please reach out to compliance@fazwaz.com. This will help us investigate and address the issue internally.

We genuinely want to improve your FazWaz experience. Despite your recent experience, would you be open to us helping you find a suitable condo? Our dedicated team can search for actively updated listings and connect you with responsive agents.

If not, we completely understand. We wish you the best of luck in your property search.

Sincerely,

The FazWaz Team

Rated 5 out of 5 stars

Thanks FazWaz team to find a new home

Thanks FazWaz team to find a new home. Mr Amir Ahmed is best agent, thanks

July 9, 2024
Unprompted review
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Reply from FazWaz

Fantastic news! We're thrilled to hear you had a positive experience with your FazWaz agent. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Excellent response time I’m very…

Excellent response time I’m very pleased with the multi listing sites inventory and the site is very user friendly with features that provide the ability to view the surrounding areas of the rental property that feature function can be very helpful especially if you already have some knowledge of the city in Thailand you would like to live

June 16, 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Thank you for your kind words! We’re glad you find our site helpful and user-friendly. Your satisfaction is our top priority.

Thank you once again for taking the time to share your positive experience. Should you need any further assistance or have suggestions, please do not hesitate to reach out.



Rated 3 out of 5 stars

Mediocre

They didn't due their due dilligence when I moved in which resulted in the land lord trying to fleece me out of my security deposit when I moved out.

The Real Estate Industry in Thailand is Unregulated and it shows. Most "agents" here have no formal qualifications or training.

August 1, 2023
Unprompted review
FazWaz logo

Reply from FazWaz

We sincerely apologize for any inconvenience you’ve experienced. At FazWaz, we strive to uphold the highest standards of service. We will review your case thoroughly and ensure such situations are prevented in the future. Could you please send more details to compliance@fazwaz.com

Thank you for bringing this to our attention.

Rated 1 out of 5 stars

They made the website unusable

They made the website unusable, trying to mine user data like account number, phone number etc.
Soon maybe they will require a passport? My bank card?
Anyways, screw data mining, going to find an alternative, although I had been using it for years.

May 13, 2024
Unprompted review
FazWaz logo

Reply from FazWaz

We apologize for any inconvenience caused by our recent website updates. Protecting your privacy is a priority for us, and we only request essential information to enhance our services. We value your feedback and will consider it as we continuously improve.

Rated 5 out of 5 stars

Khun Ranya assisted in purchasing and…


Khun Ranya assisted in purchasing and closing deal with very prestigious property. And all experience was just smooth as silk. Big thank from khun oil and khun Ricards.

May 1, 2024
Unprompted review
FazWaz logo

Reply from FazWaz

It was truly a pleasure assisting you with your prestigious property purchase. We’re delighted to hear that your experience was seamless. Thank you, Khun Oil and Khun Ricards, for your kind words!

Rated 2 out of 5 stars

Absolute jokers

Absolute jokers. They mark up prices 100% on everything. Don't use them. You can get much cheaper prices using another company.

April 30, 2024
Unprompted review
FazWaz logo

Reply from FazWaz

We’re sorry to hear about your dissatisfaction. Our pricing reflects the quality and service we aim to provide. We’d appreciate the opportunity to discuss this further with you and see how we can meet your expectations.

Please contact us for more details at compliance@fazwaz.com

Thank you!


Rated 5 out of 5 stars

Exceptionally great help from Sandro…

Exceptionally great help from Sandro from beginning to end. Even before we had arrived in Thailand, Sandro had helped and guided us via numerous e-mail conversations (dating back to Aug 2023) to create our shortlist.

Once we got to Hua Hin in April 2024, Sandro was great throughout; guiding us, helping us and advising us. Nothing was too much trouble and he went above and beyond.

We have no hesitation in recommending both FazWaz and Sandro in particular - in fact, we have already introduced our friends who are also looking for property.

April 8, 2024
Unprompted review
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Reply from FazWaz

We’re thrilled to hear about your exceptional experience with Sandro and truly appreciate your recommendation. Thank you for introducing your friends to FazWaz. We’re here to help!

Rated 5 out of 5 stars

Highly recommend amazing service help…

Highly recommend amazing service help with everything involved definitely worth it

April 9, 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Thank you for the recommendation! We’re glad to have been able to assist you with everything you needed. Your satisfaction is our greatest reward!

Rated 5 out of 5 stars

Simply the best: Khun Ranya

I had little trust in Bangkok property agents as I met a few from companies that were absolutely useless. Unless Khun Ranya crossed our path of Fazwaz.
She is so amazingly professional, helpful, 24/7 responsive and above all very determined to make sure she sells your condo. Even though at one point it seems that a potential buyer and us sellers seem to have an unbridgeable gap she got the negotiations back on track which resulted in the final sales. A big compliment to her and her great skills. And also the aftersales was done perfectly, even beyond that point by helping us to transfer the money to our overseas accounts. Great compliment.
And besides this, she is a nice and fun person!

April 5, 2024
Unprompted review
FazWaz logo

Reply from FazWaz

We’re incredibly grateful for your feedback and are delighted that Khun Ranya exceeded your expectations. Her dedication to client satisfaction and professionalism is what sets us apart. Thank you for choosing Fazwaz!

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