I love going to FCI to source and purchase luxury furnishings for my clients. They have a very wide range from many great quality brands. Ben and the rest of the team are amazing from beginning to e... See more
Company replied
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Great , professional, knowledgeable an and passionate team. We bough an amazing coffee table . the experience was just cool , from chasing the right item for us ending with price agreement, delivery a... See more
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Would give 0 stars if possible. Terrible company to deal with and rip off merchants. Director (Zuzar) not responding now and has failed to reply my last email dated 26th October 2020 (attached on goog... See more
FCI staff all easy to deal with, knowledgeable and listen well. Sanjay helped us with sofas, day beds, bar stools, bed and foot stools, finishes, materials and alternative ideas. They offered... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Interior Designer
- Kitchen Supply Store
- Lighting Store
- Living Room Furniture Store
Written by the company
If you're looking for quality contemporary furniture, FCI London is the place to start. Our team has been designing and selling contemporary furniture in London for over 40 years and we love what we do. Our 30,000 square foot showroom in North London showcases pieces from over 700 of the world's most exciting designers and brands, from luxury Italian furniture to European designer furniture, all under one roof. As London's largest luxury furniture showroom, FCI London brings together high quality sofas, fitted and walk-in wardrobes, designer kitchens, dining furniture, statement lighting and much more, sourced from the leading names in Italian and European design. Whether you're furnishing a single room or an entire property, our showroom gives you the chance to see, touch and compare pieces in person rather than guessing from a screen. We work with private clients and trade partners alike, including interior designers and architects, offering guidance and sourcing support for projects of every scale, from London apartments to homes across the UK and abroad. We're open 7 days a week. See you in the showroom.
Contact info
Rays House, North Circular Road, Hanger Lane (Near Ealing), NW10 7XP, London, United Kingdom
- +44 (0) 20 8153 1235
- info@fcilondon.co.uk
- www.fcilondon.co.uk
4.4
Excellent
705 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very helpful service in choosing the…
Very helpful service in choosing the garden furniture, and really helpful service in setting it up at home. great job.
August 25, 2020
Unprompted review
Reply from FCI London
Thank you for this. Helpful advice in selecting garden furniture and genuine support in setting it up at home is the standard we hold ourselves to at every stage. FCI London works across 30,000 sq ft and over 700 brands, and we hope to welcome you back before long.
Quality range of furniture
Quality range of furniture. Good sales and delivery service. Communication on delivery dates could have been a bit better otherwise excellent
August 19, 2020
Reply from FCI London
Thank you for this. The point on delivery date communication is fair and noted; proactive updates should be a given rather than something a client needs to prompt. FCI London's expert design team works across 30,000 sq ft and over 700 brands, and the communication around an order should hold to the same standard as the sales and delivery experience throughout. We are glad everything else came through well and we will take your feedback on board accordingly.
Worth the trip
FCI have the best selection of modern , top quality furniture we’ve found.The showroom is a bit off the beaten track but is worth the journey.
Staff are very helpful and their delivery team were excellent.
The Italian table we bought arrived in perfect condition
August 19, 2020
Unprompted review
Reply from FCI London
Thank you for this. The showroom's location off the beaten track has never quite done justice to what lies inside, and we are glad the journey proved worthwhile. An Italian table arriving in perfect condition after a helpful in-store experience and an excellent delivery team is the standard we hold ourselves to consistently. FCI London's 30,000 sq ft showroom brings together over 700 brands, and we hope to welcome you back for the next piece.
This was our second time purchasing…
This was our second time purchasing from FCI. Had great service, easy delivery and at excellent prices.
August 19, 2020
Unprompted review
Reply from FCI London
Thank you for returning, and for taking the time to say so. Great service, easy delivery and excellent prices across a second purchase is the standard we hold ourselves to consistently at FCI London's 30,000 sq ft showroom and over 700 brands. We look forward to welcoming you back for a third.
Customized bookshelf, great
Once again, FCI service was amazing. Cristina helped us design a bookshelf that would fit our room, the delivery was organized around our schedule, and the installation was timely and professional. We pretty much bought all our furniture from FCI. Thank you
Simona
August 3, 2020
Unprompted review
Reply from FCI London
Thank you for this, and for your continued loyalty. A bookshelf designed to fit the room precisely, delivered around your schedule and installed professionally, is exactly the kind of bespoke brief our expert design team handles well. Cristina is a valued member of our team and we are delighted to have furnished so much of your home. FCI London works across 30,000 sq ft and over 700 brands, and we look forward to welcoming you back.
Great products and service
Great products and service. Excellent communications throughout (sometime too much) and delivery as promised.
July 29, 2020
Reply from FCI London
Thank you for this, and for the good-natured observation on the communications. We would rather err on the side of keeping clients too informed than too little, though we take the point. FCI London works across 30,000 sq ft and over 700 brands, and delivery as promised alongside great products and service is the standard we hold ourselves to. We hope to welcome you back before long.
Reply from FCI London
Thank you for this. Furniture, staff and delivery team all coming through to the same standard is something the whole team at FCI London works hard to maintain across 30,000 sq ft and over 700 brands. We hope to welcome you back before long.
Very good experience
Service was very good overall - both in store and after the order was placed. We were kept advised of likely delivery date despite the difficulties around Covid-19. The actual delivery staff were helpful and assembled the items efficiently, leaving the rooms in good state.
July 17, 2020
Reply from FCI London
Thank you for this. Keeping clients informed on delivery timelines despite the considerable disruption of Covid-19, with a delivery team that assembled efficiently and left the rooms in good order, reflects exactly the standard we hold ourselves to regardless of circumstances. FCI London works across 30,000 sq ft and over 700 brands, and we are glad both the in-store and post-order experience came through well. We hope to welcome you back before long.
Great service and professional team!
July 15, 2020
Reply from FCI London
Thank you for this. Great service and a professional team is the standard we hold ourselves to consistently across FCI London's 30,000 sq ft showroom and over 700 brands. We hope to welcome you back before long.
Great customer service from sales to…
Great customer service from sales to delivery and support. We were kept informed each step of the way. Have used other companies and have always returned to FCI.
July 14, 2020
Reply from FCI London
Thank you for this, and for your continued loyalty. Returning consistently is the clearest measure of a showroom that holds its standards, and we are glad the experience from sales through to delivery and support has justified that each time. FCI London works across 30,000 sq ft and over 700 brands, and we look forward to welcoming you back.
Excellent Furniture Store
Good prices, high quality furniture, and excellent customer service with good expectation management and follow ups around delivery.
July 11, 2020
Unprompted review
Reply from FCI London
Thank you for this. Good prices, high quality furniture and excellent customer service with honest expectation management around delivery is exactly the combination we aim to deliver consistently. FCI London works across 30,000 sq ft and over 700 brands, and we hope to welcome you back before long.
Great service from start to finish
Great service from start to finish, even helped fixing some things around the house when installing the furniture.
Great team, highly recommended!
July 11, 2020
Reply from FCI London
Thank you for this, and for the recommendation. A team that goes beyond the brief to help with things around the house during installation is exactly the kind of attitude we look for. FCI London's expert design team works across 30,000 sq ft and over 700 brands, and that willingness to go the extra mile is something we hold to consistently. We hope to welcome you back.
Very good service
July 9, 2020
Reply from FCI London
Thank you for this. Very good service across every touchpoint is the standard we hold ourselves to at FCI London's 30,000 sq ft showroom and over 700 brands. We hope to welcome you back before long.
Great selection of brands and products…
Great selection of brands and products and designer advice from Cristina. The delivery process is also very efficient.
July 7, 2020
Reply from FCI London
Thank you for this. A great selection backed by genuine designer advice and an efficient delivery process is exactly the combination we aim to deliver. Cristina is a valued member of our expert design team and we are glad her guidance made the selection process worthwhile. FCI London works across 30,000 sq ft and over 700 brands, and we hope to welcome you back before long.
We decided to purchase a new Leolux…
We decided to purchase a new Leolux armchair, and matching footstool during lockdown. We knew what we wanted to buy already, but we were very impressed with the excellent range of furniture that FCI offers. We had anticipated a long wait due to the unprecedented time, however Sanjay was absolutely brilliant and orchestrated our sale very swiftly. The chair and footstool arrived on time, and the help has been top-notch.
We will definitely purchase at this company again.
July 6, 2020
Unprompted review
Reply from FCI London
Thank you for this. Orchestrating a Leolux armchair and footstool swiftly during an unprecedented period, with delivery on time and top-notch help throughout, is exactly the standard we hold ourselves to regardless of circumstances. Sanjay is a valued member of our expert design team and we are glad his involvement made the process feel straightforward. FCI London carries London's largest display of luxury sofas and seating across 30,000 sq ft and over 700 brands, and we look forward to welcoming you back.
Naustro Italia Sofa
We purchased a Naustro Italia reclining sofa in February before the lockdown and, It was delivered on the end of May. We are disappointed by the standard and comfort of our sofa as it feels completely different to the display model. We have had this sofa for just over a month and a divot has already appeared from usage!!! Additionally, when we sit on the sofa it makes rustling noise as though there is some kind of plastic sheeting beneath the covering. I have spoken to a representative from FCI called Izar on the 23rd of June, however he has yet to respond to my concerns. I would not expect this kind of after sales service from a company that purports to be a sophisticated contemporary furniture supplier especially, at the premium price commanded
June 30, 2020
Unprompted review
Excellent Range & Customer Service
Great range of products from all well known brands at all price points. Very helpful customer service guiding you through the selection process. Always keep you informed on order progress. Delivered and setup done at home in quick and efficient manner.
Very pleased with my order.
June 22, 2020
Reply from FCI London
Thank you for this. A great range across all price points, helpful guidance through the selection process, consistent order updates and a quick, efficient home setup is exactly the end-to-end standard we aim to deliver. FCI London works across 30,000 sq ft and over 700 brands, and we are glad the experience reflected that throughout. We hope to welcome you back before long.
Cane-line product at a great price
Cane-line product at a great price. The delivery men carried the furniture in to the back garden, unpacked it all for me and took all the packaging away. They were very pleasant and helpful.
Will definitely purchase from FCI again.
Thank you
June 22, 2020
Reply from FCI London
Thank you for this, and for the return visit. A Cane-line piece carried to the back garden, unpacked and all packaging removed by a pleasant and helpful delivery team is exactly the standard we hold ourselves to. FCI London works directly with over 700 brands across 30,000 sq ft, and competitive pricing on quality outdoor furniture is something those relationships make consistently achievable. We look forward to welcoming you back.
all went smoothly, thx
June 21, 2020
Reply from FCI London
Thank you for this. Smoothly from start to finish is exactly what we aim for across FCI London's 30,000 sq ft showroom and over 700 brands. We hope to welcome you back before long.
Special furniture and nice service
June 21, 2020
Reply from FCI London
Thank you for this. Special furniture backed by nice service is a combination we hold ourselves to consistently across FCI London's 30,000 sq ft showroom and over 700 brands. We hope to welcome you back before long.
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