Feather & Black Reviews 

Awful customer service/ no bed delivery BUT excellent compensation as goodwill gesture

The team who came to install the beds were exceptional- Knight and his colleague. Please pass on to their manager that they were polite, efficient and very helpful. They left the house immaculate afterwards.

Great delivery. On time and put just where I wanted it. Overshoes on and checked where it was going first. Very polite and a great buy

Great customer service and great store with beautiful products!

Knowledgable and professional salesman. Didn’t feel under pressure to buy but had all relevant information to make an informed decision. Digital quote worked well and was easy to complete the sale.

Tamara was brilliant! We couldn't fault the service - thank you for making our bed purchase memorable.

We have just purchased our 3rd mattress in 28 years from F+B as the quality and service is always excellent.
Sarah who assisted us this time was great, being v patient and v helpful while we tried numerous mattresses and numerous toppers.
We highly recommend them.

Absolutely beautiful bed. Sturdy and expensive looking. A couple of minor scratches, (in areas not visible once the bed was assembled), has not diminished the look.

Matching it with a Silentnight hybrid mattress and bamboo bedding has given me a month of uninterrupted sleep… for the first time in years!

Feather and Black’s delivery drivers asked to take it upstairs but I requested that they leave it downstairs. I took it up myself, (I wouldn’t recommend doing this on your own).

Just one more thing… DO NOT try to assemble this bed on your own! It took me 1.5 hours to assemble it! 🤦🏻‍♂️

Very happy and would highly recommend. 👍🏼

Great customer service team who helped me sort the piston when I couldn’t get it down. Really easy to sort delivery dates that worked for me and amend if required so very appreciative of that!

Second bed from F&B. Good quality bed and lovely colour.

Instore care and attention. Simon was really caring and attentive.

Service very good but haven’t got the furniture yet so can’t give a fuller comment yet

Great experience buying a bed. Everyone was very nice and helpful highly recommend.

Firstly the bed quality is amazing and exactly how advertised. Secondly, we were moving house and asked for the delivery to be delayed for our moving in date. The bed arrived on time and was super simple to put together. We will definitely buy from Feather and Black again!

Squeaky, cheaply built frame, very light to carry which I was not expecting for a bed of this price. Unfortunately, by the time we put it up, and had a friend tighten some things up, it was too late to return. Really disappointed!

Excellent service from Angelo. Very friendly, helpful and knowledgeable advice, but without any pushy hard sell. We have ordered a bed and a mattress (not yet delivered) and we felt able to contact Angelo subsequently for further questions and assistance.

The delivery was as I was told and no issues whatsoever, when I contacted them they were very responsive and could not do more to help me. Service and product first class.

I didn't visit the shop this time, but the young lady who took my call was very helpful. Phoned me back when she said she would (unusual these days!) Couldn't have been more helpful.