Feather & Black Reviews 

5,338
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 434 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and product knowledge, making interactions pleasant. People frequently highlight the high quality of products, describing them as well-made, sturdy, and beautiful. Delivery service is often commended for its efficiency, punctuality, and the professionalism of careful, polite drivers. However, some customers noted issues with delivery, including drivers refusing to bring items inside or take away old furniture, with some finding the process unprofessional. A few also felt product descriptions were inaccurate or had minor quality control issues. Additionally, some reviewers experienced a lack of customer service follow-up or difficulties with product availability and spare parts.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as excellent,... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness, professionalism,... See more

Delivery service

Customers had positive experiences with delivery service, often praising the professionalism and helpfulness... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent, beautiful, and unique... See more

Service

People report positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just purchased our 3rd mattress in 28 years from F+B as the quality and service is always excellent. Sarah who assisted us this time was great, being v patient and v helpful while we tried... See more

Rated 5 out of 5 stars

Cannot beat a feather and black mattress in my opinion. As someone who has spinal and joint problems from an old RTA the level of comfort is unbeatable for the price. I have spent more on other brand... See more

Rated 5 out of 5 stars

Jas, the staff member who dealt with us, could not have been more helpful or courtious both in an initial phone enquiry and subsequent visit to the store. our purchase was efficiently handled from sta... See more

Rated 5 out of 5 stars

2nd 'Oliver' bed that we have bought as we are so pleased with the first one. Looks lovely. There was a slight issue with the paint finish on a small part of the frame, but they swapped out the affect... See more



Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Mattress Store

About Feather & Black

Written by the company

Feather & Black commission and create timelessly designed bedroom furniture and premium mattresses.

We believe that beautiful furniture is an investment for lifetime pleasure, and that the best mattresses are handmade and filled with natural materials. In everything we do, we strive to do the right things for our customers, suppliers, team, and the planet. Our customers praise our quality, our designs, and our passionate team.

Through our parent company, Dreams, we offer free room of choice delivery, a 100 night comfort guarantee, and a choice of payment options.

Contact info

3 for 2

on bed frames and furniture

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.5

All reviews

(5,338)

399 reviews in the last 12 months

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Rated 5 out of 5 stars

A lovely stool and perfect delivery

A lovely stool, very happy with it. Two men came to deliver. Lots of comms telling me when and they arrived bang on time, took off their shoes and put the heavy stool exactly where I wanted it. Why can’t every firm deliver like this, on time and careful.
Thank you F and B

February 6, 2026
Rated 5 out of 5 stars

Completing the package

After my mum had purchased a bed at Dreams Dale took us to the Feather and Black section. What could have been a lengthy process after choosing a bed was made quick and efficient as Dale described the various colours and styles available. This was our first visit to F&B and it was very convenient to have it attached to Dreams so that the complete package for a bed could be purchased.

February 6, 2026
Unprompted review
Rated 4 out of 5 stars

Great customer service on the phone

Great customer service on the phone, great bed, delivery rushed and damaged paintwork. Bed now been in use a couple of months and v well made and sturdy, screws that came with the bed were covered in grease and would have been good to have some warning on this as we tipped them out onto bedding fresh from packet and managed to stain new bedding as a result.

December 22, 2025
Rated 5 out of 5 stars

Great service

Great service, great products. The two delivery/installation technicians (Ben and his colleague) were brilliant - Very professional, knowledgeable and helpful. Will recommend this company. Thank you!

January 7, 2026
Rated 5 out of 5 stars

Cannot beat a feather and black…

Cannot beat a feather and black mattress in my opinion. As someone who has spinal and joint problems from an old RTA the level of comfort is unbeatable for the price. I have spent more on other branded mattresses that have left me unable to move. I have gone through four mattresses in as many years and spent so much money.
I loved the fact that feather and black actually honoured their own" price match" I ordered the items in store and was advised if the price went down before delivery they would refund the difference. They then went on sale and I rang customer services who honoured the refund.

September 16, 2025
Rated 5 out of 5 stars

New mattress

The guy in the store seem to know the product and he was very helpful.
It was more money than what we expected to pay. But hopefully it will last the years.
Good experience.

January 11, 2026
Rated 5 out of 5 stars

Beautiful bed

I am thrilled with my new bed. I have been sleeping on it for a couple of months now and it is sturdy and well made. The delivery men who installed it were on time, polite and efficient.
I am considering buying another one for a different bedroom.

December 23, 2025

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