Felgains is a family business who understand individual needs. I had to get a chair for a relative and I live 250 miles away. They were efficient, friendly and amazing! The process of asking if it was... See more
Company replied
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See what reviewers are saying
Paid for a hoist to be fitted at home. Didn't hear from them for a week then received an email saying it would be fitted sometime in the week commencing bla bla bra. Next day got a call informing us... See more
Company replied
We purchased the manual Raizer Chair as we couldn't justify the cost of the electric product. It's simple to assemble and straight forward to use. My wife and young daughter have already used the ch... See more
Company replied
Absolutely fantastic service from start to finish. Andrew measured up quickly for a short notice stairlift requirement and materials were order and it was fitted within the week. Its a very ni... See more
Company details
Information provided by various external sources
Here at Felgains, we've been supplying quality care equipment to the community for over 40 years. Offering innovative products and exceptional service, we empower people living with disability to lead easier, richer, and fuller lives. Our expert advice has been a trusted resource since 1977, and is guided by leaders in the field.
Contact info
33 Knightsdale Road, IP1 4JJ, Ipswich, United Kingdom
- 01473 741144
- customerservices@felgains.com
- www.felgains.com
4.3
Excellent
159 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Fantastic service!!
Fantastic service!!, from the very first contact while arranging suitable dates for demo, Felgains staff have been very professional and efficient. Many thanks, Oscar.
November 21, 2019
Unprompted review
Reply from Felgains
Thanks Oscar, that's brilliant to hear!
Excellent customer service and fast…
Excellent customer service and fast delivery.
November 15, 2019
Unprompted review
Reply from Felgains
Thank you very much indeed!
Felgains always provide a prompt and…
Felgains always provide a prompt and professional service.
Thanks a lot
Kay James Independent Occupational Therapist
October 15, 2019
Unprompted review
Reply from Felgains
We're glad to hear that, Thank you Kay!
Brilliant term
The staff are always so helpful. And they are very knowledgeable on what is available.
October 14, 2019
Unprompted review
Reply from Felgains
Thanks, that's good to hear!
Felgains is very professional and…
Felgains is very professional and efficient in their approach to giving the customer satisfaction.
October 14, 2019
Unprompted review
Reply from Felgains
Glad to hear that, thank you very much indeed!
Wonderful service
Wonderful service. Knowledgeable about their products and very helpful. Highly recommend!
September 27, 2019
Unprompted review
Reply from Felgains
Lovely to hear thanks!
First class help and advice
Invaluable advice and help given when choosing a wheelchair for my Father.
Excellent customer service - thank you.
September 24, 2019
Unprompted review
Reply from Felgains
Thanks very much indeed!
Raizer lifting chair
Very helpful staff, Item was very easy to order and arrived the next day, couldn’t be better.
September 24, 2019
Unprompted review
Reply from Felgains
That's very good to hear, Thanks Ian!
I have known this Company for years and…
I have known this Company for years and they've always remained reputable and trustworthy - I have never known them to be anything different. Not only would I not look anywhere else, but I have no need to either!
September 19, 2019
Unprompted review
Reply from Felgains
Thank you, that's excellent to hear!
I have work with this company 25 years…
I have work with this company 25 years and always had an excellent service support from them.
September 3, 2019
Unprompted review
Reply from Felgains
Glad to hear, thanks Tony!
Adjustable Bed
Pleasant, informed and personal unhurried advice when considering buying a bespoke adjustable bed. Coffee was also included! Helpful and efficient delivery men, managing in rather a difficult building.
August 18, 2019
Unprompted review
Reply from Felgains
Thank you Sylvia!
Recliner purchase
Excellent products. Superb advice and sooner than expected delivery. We will definitely be using Felgains again!
August 13, 2019
Unprompted review
Reply from Felgains
Thank you Mr Bough, glad to have exceeded your delivery expectations!
A very special service which is hard to find these days
Felgains were recommended by my OT. It was a wonderful experience going the shop, they couldn't have been more helpful and gave me lots of time and advice (which has all proved accurate). I was able to try the wheelchair outside, and they brought it to my home to make sure it was suitable, before I put in an order. I didn't feel under pressure to buy. They were knowledgeable, honest, caring, interested and it was clear they enjoyed what they were doing. I wouldn't go anywhere else now.
August 13, 2019
Unprompted review
Reply from Felgains
That's excellent Mr Betts, thank you for your kind review.
Great communication and customer…
Great communication and customer service.
July 22, 2019
Unprompted review
Reply from Felgains
Thank you - glad to provide the solution you needed.
Reply from Felgains
Excellent, thank you Ian!
Reply from Felgains
Thank you Rosy!
Expensive but does the job
July 10, 2019
Unprompted review
Reply from Felgains
Glad to hear it's working well for you Sarah. Thank you for your review.
very good customer service
very good customer service, Brittany kept in regular contact throughout, very pleased and would recommend, thankyou
June 28, 2019
Unprompted review
Reply from Felgains
Excellent feedback; thank you!
We were very pleased with the H frame…
We were very pleased with the H frame hoist that Fairgains installed, the two guys who came to put it up were there at the time they said and were very professional in everyway and left the room clean. Thank you Felgains for a brilliant service.
June 28, 2019
Unprompted review
Reply from Felgains
Thank you Sarah! We're very glad to have provided another excellent installation service.
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