F.Hinds The Jewellers Reviews 

The staff were lovely and helped me find my perfect piece of jewellery, thank you!

Your employee was very helpful and friendly. I would purchase again from your establishment ☺️

Efficient, friendly and quick. Served on arrival with a courteous smile.

They sent me a watch without the invoice.

Basically they called me a liar saying an invoice was with the watch.

Err….no there wasn’t an invoice.

They sent me an invoice by email. Then they said print it out.

I’ve asked for them to send me another invoice to my address. They are being funny about this.
Terrible customer service

The lady that took my phone call after lunch was very helpful and polite and gave us an appointment for 3 hours later and the lady that pierced my daughters ears was so lovely, explained everything to her and told her what she waz going to do before she did it, reasonably priced too

Lovely lady greeted me ever so quickly and her customer service was exceptional. Thank you again for the perfect purchase!

Came in to have 2 watch batteries changed one of them was a life time replacement
The member of staff was so helpful and changed both batteries in just a few minutes

great customer service the lady and male that served me was very helpful and kind they got me what I needed and was very patient with me when I didn’t know what to get they hold me find something I would like as I was getting a gift for a birthday I will definitely be shopping here again thank you

The young lady that served me was friendly, polite and really helpful with my purchase for my sister in law's 80th birthday. She also offered to gift wrap it which saved me having to do it.

After spending some considerable money on an eternity ring for my partner in your Weymouth branch I was told I would receive an email advising me when it was ready for collection.
The estimated delivery date came and went with no contact. The following week I called the store to be told it was ready to collect but no email was sent telling me that. I advised I’d be in this week to collect it, I’ve just been to the store to find it shut and the security shutters down 30 minutes before your advertised closing time.
To say I’m not impressed with your service is an understatement

I was nervous about getting my ears pierced but the staff talked me through what they were doing and it made me feel reassured

I purchased a hollow gold bangle from Chapelle for £600 as a milestone wedding anniversary gift for my wife. Within just 7 months of careful, normal wear, the bangle suffered a severe structural collapse and bent out of shape during gentle removal. The gold walls are manufactured incredibly thin, creating an inherent weakness that makes the item completely unfit for purpose.Chapelle’s "Under Guarantee Department" assessed the item and explicitly confirmed in writing that "the item is not repairable." Instead of issuing the full refund I am legally entitled to for an unrepairable product, they have refused service and insultingly offered a 25% discount voucher to force me to spend even more money with them.Avoid this company if you are looking for durable fine jewellery or a business that respects consumer laws. Absolutely unacceptable service for a luxury purchase.

Very helpful service and made very welcome. The earrings I’ve purchased are wonderful and my Granddaughter will be very happy.

second time failed to honour lifetime battery replacement

Perfect experience! Easy to get in touch with, fast and efficient, very helpful and informative. My watch repair and ring sizing was a breeze!

Staff are always professional, store is clean and lovely selection.

On 9/22/2023, I took my watch to one of the company's stores to replace the battery. They said they could replace the battery. And I agreed. I didn't know anything about how to replace the battery and I was sure that this company knew what to do. They charged me £18.50 for life time battery. Two days after I received the watch, I noticed that the inside of the watch was damp and wet. When I went to the store, they said we had to send it to the company for re-seal. They charged me another £60 for re-seal it and fixing. But unfortunately, when I was to collect the watch I noticed the minute hands of the watch lost their lumibrite and wasn’t working anymore. I didn’t say anything and just left the shop

On 27/6/2026 I took my watch to same place the battery which was life time guaranty . Again they charged me £60 for re-seals. When I asked why? They said because you didn’t paid first time so you must to pay again, I said I paid first time but they said first time meaning by battery life time .
I asked them also to gave me estimate for change minute hand as lumbrite. 2 times I went to stores and asked them about estimate, they said they will call or email me but after a week they called me to collect the watch, they didn’t repair the lumbrite and even didn’t call me.

Please someone sort out my issue
Customer reference number is 3302554

Staff knowledge great service helpful

A lovely assistant changed my watch strap very professionally. Very pleased with the assistance she gave in choosing the right strap.

Went in to buy an eternity ring and Shannon C could not have been more naturally friendly and helpful. Chose the ring. Silver and diamond, which was made and ready within 4 days. Very impressed with ring, staff and shop.