Cant get through to customer services EVER. Online Chat is unmanned. They don't answer the phone. This true as of 3 separate occasions trying to contact Filtered Water Coolers. ** Edit: requeste... See more
Company replied
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See what reviewers are saying
Our under counter Borg & Overstrom U1 ambient and cold water dispenser was a wonderful kitchen investment 5 years ago. It gets constant use. Having access to cold filtered water definitely encourages... See more
I needed a replacement cartridge for our drinks dispenser and visited FWC's website. Whilst browsing a text box popped up offering help. As I wasn't sure of model numbers I entered into dialog... See more
Company replied
We needed coolers for an event after our suppliers fell through last minute, the guys could not have been more helpful and pretty much made the impossible happen for me by getting coolers sent out rea... See more
Company replied
Company details
- Office Equipment Repair Service
- Bottled Water Supplier
- Coffee Machine Supplier
- Coffee Vending Machine
- Hot Water System Supplier
- Vending Machine Supplier
Written by the company
As one of the UK’s Leading Suppliers of Drinking water dispensers, Coffee machines, Vending, Boiling taps and accessories, www.filtered-watercoolers.co.uk have built a reputation for quality products backed by an impressive 100-day money back guarantee. Our guarantee means you can buy your products from us, with the confidence of knowing that our products with give you many years of assured use, giving you peace of mind.
Contact info
Unit 10 Felspar Road, B77 4DP, Tamworth, United Kingdom
- 01827870098
- Customercare@filtered-watercoolers.co.uk
- www.filtered-watercoolers.co.uk
4.5
Excellent
75 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great services
Great services, good quality product and friendly staff.
June 22, 2021
Unprompted review
Easy to deal with
Easy to deal with, very responsive. Had the best selection of products and good prices. We bought the Ocean ZN55 for our office, has been working well.
June 21, 2021
Unprompted review
Reply from Filtered Watercoolers
Hello Dr Barker, Great new to hear that feel we have delivered your expectations you have rewarded the results of your experience with FWC with 5 stars, now you are 100% happy, if you choose share our details with friends and family they will qualify for an introductory discount of 15% off everything , please email marketing@filtered-watercoolers.co.uk for your family and friends loyalty card. Thank you Team FWC
Excellent
Very good company to deal with and Michelle's service was excellent. I received my water cooler a lot faster than anticipated! Would highly recommend to anyone!
June 7, 2021
Unprompted review
Reply from Filtered Watercoolers
Hello Josh, Thanks for the 5 stars review of our service and very positive feedback, we hope this is the first of many transactions with FWC team and we look forward to working with again. As a thank you we are sending you a 15% off your next purchase (in the form of prepaid master Debit card) when you buy anything from us in future you can spend as you wish on the high street or anywhere) as a reward, you can even share this discount code offer your friends and family and work colleagues at EEL. Many thanks Team FWC
I bought a water cooler
I bought a water cooler. There was a little bit of confusion whether VAT was included as it was not included in the original quote but included in the invoice. Also there was breakdown in communication as to when the engineers were to do the installation. However Michelle was extremely helpful in providing the water cooler solution I wanted.
June 4, 2021
Unprompted review
Reply from Filtered Watercoolers
Hello Rich, we read with pleasure that you have finally got your amazing cold water system working in your residence, and your expectation of a slight misunderstanding with our web pricing and VAT, this happens to be really important you as you have commented on it, so as gesture we are going to offer you a full equivalent of 20% refund of VAT on any purchase of any Hotspot boiling Tap on our website -https://www.filtered-watercoolers.co.uk/search?q=hotspot, we hope this smooths away the issues you experienced, and we also wanted to ask one question and to know what one thing would our team have to do to get a 5 star rating. thanks Team FWC
Filtered Water Coolers Ltd has been great
As my original choice of bottled water cooler had a long lead time, another one of equitable price was suggested. It has proven to be a fantastic choice. Delivery was speedy and Michelle was very helpful and professional in helping me choose an alternative water cooler. I have no complaints at all.
May 27, 2021
Unprompted review
Reply from Filtered Watercoolers
Hi Daniella, We are really grateful and appreciate your honest feed back about teams effort and how your treated in your customer journey with your first order , we love to learn and we just wanted to understand what would we need to do next time to be reconsidered for a 5 star ⭐️ review. Many thanks TEAM FWC
Very good company
Great services, reasonable prices and friendly staff.
April 29, 2021
Unprompted review
They've never let us down
Fast efficient service and provide great coffees
April 26, 2021
Unprompted review
Reply from Filtered Watercoolers
"We are really pleased to hear this Jamie- thanks for sharing good news any potential new customers to read". Team FWC
Great service very fast from ordering…
Great service very fast from ordering to goods being delivered on site. communication throughout. Would recommend to anyone looking for filtered water solutions in their building.
April 22, 2021
Unprompted review
Reply from Filtered Watercoolers
Hello Kyle - Thanks for taking time out of your day to leave these educational comments. Wonderful to hear how satisfied you feel about our hydration solutions, and all the teams clear response and communications in helping solve your thirst problems, it’s satisfying to know also you are happy with the time we take to deliver this service and meeting your important goals. We look forward to solving your next problems and another 5 star review from you . FWC Team
Great support
Great support.
Had a problem with a machine, Michelle sorted quickly and the new part delivered.
April 13, 2021
Unprompted review
Very helpful I was kept informed at all…
Very helpful I was kept informed at all stages.so pleased with my purchase.
April 13, 2021
Unprompted review
Reply from Filtered Watercoolers
Team FWC really appreciate your honest feedback and were also really pleased that you have received a fantastic level of customer service and sales support and enjoyed the journey- don’t forget it really important to keep you water tasting amazing you’ll need to have it “Hygeine serviced quarterly” - please let us know if you need any support or instructions on this! Hope you really Enjoy being hydrated and healthy from Mark and the Team
Do not use this Company
Do not use, give 6 months notice of your contract they still charge you 6 months from the end of your contract, then charge you for dismantle and collection, just a money grabbing company
February 24, 2021
Unprompted review
Reply from Filtered Watercoolers
Hello Tina - we are always concerned when a customer is unhappy and then follows up by leaving a low review. It’s not really clear , other than you don’t like our rental terms which your company signed without your approval , I’m assuming you are the managing Director of your company as you would have the full details of your contract on file, and had probably had simply forgot the steps to exit contract.
Can we ask why you left a poor review as we can only change and improve what we we know.
Would you be good enough to rate our level of past and current Hygiene service and delivery of customer care service please try include the facts , it will help us understand rather than all we can see the way you felt when you wrote this post ?
We want you to be 100% honest and your post will help us visible to all future and existing clients thank you Mark McDermott Managing Director of Team FWC
Excellent
After setting up our headoffice with 3 water coolers, vending and coffee machines we decided to use FWC across our other sites as the service is second to non, Mark and his team ensure we are fully stocked up and if anything needs changing he will ensure its dealt with quickly. I would highly recommend FWC on price aswell as service.
October 4, 2020
Unprompted review
Reply from Filtered Watercoolers
Thanks Kesh, the Team here really appreciate your positive and informative feedback. We always aim high so we can deliver an amazing customer journey ,we are really delighted that you and your colleagues are impressed and have taken the time measure the services and quality which we deliver to all of your sites 5 days a week around the region and UK wide. best regards Mark
Initial contact and support was great
Initial contact and support was great. We did experience similar issues over the VAT disclosure a miscommunication on carriage charges / price matching. Our issues were sorted out amicably in the end.
July 23, 2020
Unprompted review
Do not use this supplier.... underhand sales tactics
Do not use this supplier to buy your water tap... there are better companies that will give you a fair price without all the sales tactics. They have typical low end sales account managers, sending out quotes showing £0.00 Vat reeling you in with low costs to break the news at the end that you would have to add VAT.
My initial request to quote for a Titanium Hotspot was ignored by one of the account managers Mark McDermott for weeks, so gave up the chase after emailing and calling into the office... he eventually came back with a quote and then followed up with a call 2 weeks later sounding somewhat desperate, with a 20% off discount the manufacturer was offering at this time, “for one week only”.
I explained to him I had already purchased the HotSpot and what I had paid for it, but he assured me that all I would only have to pay was what he had quoted, and guaranteed me he could get a better price. He suggested to return the one I had bought and he would send out the product straight away as it was in stock.
I am so glad I rang back after checking the small print on the quote that stated all prices were actually ex Vat, before returning the one I had purchased... the response was “yes there would be vat added” despite of his initial assurances.
Reminding him of our previous conversation and his assurance on cost, I expressed my disappointment and at this stage he hung up!
If you are a typical genuine consumer don’t get yourselves involved with this company.
April 23, 2020
Unprompted review
Reply from Filtered Watercoolers
The FWC team totally appreciate all reviews are subjective and all the Team deplore bad reviews, however well or poorly written reviews by any individual can be dealt with swiftly by email or in writing.
This is an issue circulating around confusion with VAT this is some thing that we guess many people run in to on a daily basis.
FWC show clearly on all of our quotations that there clear steps of what's included in the quotation and VAT registration details and pricing is clearly indicated on the www.filtered-watercoolers.co.uk website.
We have taken your point on board and we assume that if you are searching for a commercial tap that you are a business and that you can claim VAT back.
We would always advocate consumers reading any summary which is clearly indicates the recipient on the quotation that pricing is exclusive of VAT and in future if you have any queries regarding HMRC Taxes or any other surcharges they can be dealt with swiftly at that point.
We wish you best on your journey as a consumer.
If anybody genuinely wants to read all of our other reviews on Trustpilot it will give a much clearer opinion than one Hotspot!
Regards Team FWC
Reply from Filtered Watercoolers
Hi Pat, Thanks for the feed back glad we exceeded your expectations!
Team FWC
Professional service
The engineer was very tidy, very professional and nothing was too much trouble and he even left us a spare carbon water filter so we could refresh or exchange the filter for our tap before the next service should we feel it was necessary, my wife and I would definitely recommend Filtered water coolers to my friends and family.
October 11, 2019
Unprompted review
Great company to work with
Great company to work with. Their experience shines through, excellent service and wouldn't hesitate to recommend
October 4, 2019
Unprompted review
Outstanding Service
Customer of mine purchased Watercooler from Amazon and arranged plumber to install backend. Unfortunately, didn't go to plan compounded by the fact, the watercooler was faulty. Skipped Amazon (returned product) and contacted FWC directly who didn't hesitate in helping us with our dilemma. Within days, FWC sent over a new unit followed by an engineer to setup the plumbing, install & test machine with additional ongoing support. Many thanks to Yvonne, Mark, and Stewart.
September 30, 2019
Unprompted review
Reply from Filtered Watercoolers
Thanks for the wonderful feedback and kind review of our team, we really appreciate when our efforts are really written for all to see and read by our happy customers, in your case we did have a challenging time to get everything in place and the clock was ticking and, I know we timed all to ensure to had no regrets dealing with another company from the same industry who had left you with a waterless water cooler :)!. Glad to hear our team saved the day for you and your staff.
Great service and they do what they…
Great service and they do what they say. My fit was a difficult one as there is only a one metre cellar height to connect water, which was several metres away. However, nothing was too much trouble for the installers, Stuart and his helper. Totally happy with the service and my Borg & Overstrom.
August 25, 2019
Unprompted review
They are ok - not a great supplier, as the reviews suggest
Average at best. Slow to respond to clients, as the other reviews suggest. You need to keep on top of them to get a response. We have a corporate account with them through Central Mailing Services Limited, x4 water machines, one coffee machine and one hot tap.
July 5, 2019
Unprompted review
Reply from Filtered Watercoolers
Dear Customer
Thank you for your feedback, we will investigate this and get back to you directly. As with many of our clients we advise to call for priority enquiries on our freephone 0800 084 2876.
FWC Team
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