Corby Fire Designs Ltd Reviews 

198
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making interactions pleasant from the showroom to installation. People frequently highlight the excellent service and efficient approach, expressing delight with their new products that have transformed their homes. The installation process is consistently described as clean, tidy, and professional, with fitters ensuring minimal disruption and thorough cleanup. Reviewers appreciate being kept informed and receiving clear explanations on how to use and maintain their new appliances, further enhancing their highly positive experience.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service, consistently highlighting the professional and efficient... See more

Product

People report positive experiences with the product, expressing satisfaction with their new log burners and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our friends had recommended Corby Fire Designs, and we were impressed with the wide range of stoves displayed. James carried out our survey and was very helpful and knowledgeable. We visited both sho... See more

Rated 5 out of 5 stars

We had a brilliant experience with Fire Designs. So helpful & friendly in the showroom and informative brochures & price lists to take away. A full & detailed quote was provided to be able to make inf... See more

Rated 5 out of 5 stars

Have recently had a wood burner installed by Fire Designs. James called round to measure and quote the price. From start to finish the company have been amazingly professional, answering all our quest... See more

Rated 5 out of 5 stars

We've just had a MultiFeul Stowe fitted by your team, fabulous service all round everyone professional from James & Louise in your showroom through to your Fit Team Thank You, deffinatelly 5 Stars... See more


Company details

  1. Fireplace Store

Written by the company

The Fireplace & Stove Specialists. Gas fires & stoves. Electric fires & stoves. Marble & limestone suites. Hearths. Multifuel & woodburning stoves. Wooden mantels. Wood & Geocast beams. Stove Accessories. Twinwall & chimney lining. Supply only or fitting service available at an extra cost.


Contact info

4.9

Excellent

TrustScore 5 out of 5

198 reviews

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No recent history of asking for reviews

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4.9

All reviews

(198)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

"Grate" company to deal with, highly recommend.

Several visits made to the showroom whilst we made up our mind. Absolutely no pressure, just advice and knowledge from James and his team. The pros and cons of each stove and installation type were made clear to us. Eventually we decided and a date for installation was agreed. We were sent a confirmation email and spoke to the showroom before the installation. The young but experienced installation team arrived promptly and set to work. We knew there would be some mess but the team did as much as possible to minimalise this from the outset. They explained what they would do and asked us if any decisions were to be made during the installation. They were so professional. They were friendly, polite and respectful. It was a pleasure to have them at home for the day. They worked late to ensure they finished within the day. They then took the time to go through the installation paperwork and instructions how to use. Then they lit the stove and tested it, showing us how to get the best from it. All in all a great company to deal with. We are delighted with the installation and stove.

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

A good selection of log burners and very professional

Their showroom has a good selection of log burners and James was very helpful in explaining the various options. Our choices were confirmed at the site survey and the installation completed about three weeks later. The installers did a good neat job and we are very happy with the result.

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great comms and easy to deal with

I recently employed the services of Corby Fire designs for a fire design and fitting project, and I am beyond pleased with the exceptional service they provided. From the initial consultation to the flawless execution of the installation, every step was handled with professionalism and expertise. The team demonstrated an impressive attention to detail, ensuring not only a beautiful design but also top-notch functionality. The finished result exceeded my expectations, and I now have a stunning, efficient fire feature that enhances the ambiance of my space. I highly recommend the team for their outstanding work, and I give them a well-deserved five stars for their craftsmanship and customer service excellence.

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great service from fire designs

Great service from fire designs. We're very happy with our new log burner. The lady in the showroom was very friendly and helpful in showing us the log burners and all the options we could have with it. James was also very helpful and gave us a few option to think about for the installation quote. The two guys that came and done the installation were also great and efficient. They left it tidy each time they left, and they managed to get our old brickwork off the walls without damage. Thank you all, I would definitely recommend fire designs!

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Fire Designs…

Great service from Fire Designs Wellingborough. From the moment we walked into the shop to the fitters leaving. Everyone was Polite, helpful and nothing was too much trouble. On the day the fitters were clean tidy workers. Explained everything and left the property very clean and tidy. Would recommend them.

February 21, 2024
Unprompted review
Rated 2 out of 5 stars

Great service as always second time…

Problems with a part failing on our flu took quite a while to resolve that issue although not fully resolved yet this is partly due to slow responses to my enquiries and my spell in hospital after major surgery

The part was replaced by the representative of your suppliers under WARRANTY after failing in less than one year you infact have not visited these premises since the initial installation was completed and in fact only saw the problem due to photographs that I sent by email
My contract is with YOU not YOUR supplier therefore it is not for me to contact them and at the time i booked and paid for the installation did not know the suppliers details

February 3, 2024
Unprompted review
Corby Fire Designs Ltd logo

Reply from Corby Fire Designs Ltd

Thank you. We are glad you are pleased with everything

As previously mentioned I am awaiting a response for the failure from the manufacturer who replaced the part free of charge last year.

I am sorry to hear this after we contacted the manufacturer for you, who then agreed to supply the part free of charge and we installed it free of charge for you. The issue you have is with the manufacturer not sending out a report which is something we have no control over.

Rated 5 out of 5 stars

New Log Burner

I can't thank James and the technicians enough for all the help and support given. From start to finish they were extremely helpful throughout the process of choosing a log burner. From the design, installation and demonstration they were an outstanding team. I'm so very pleased with the end result. I can't rate these guys highly enough. I highly recommend Fire Designs. Thanks guys!

January 22, 2024
Unprompted review
Rated 5 out of 5 stars

Replace old wood burner with new one

On our initial visit to Corby showroom, we found the staff very friendly and knowledgeable. Survey arranged and carried out with all the help and advice we needed.
Went ahead and booked installation date which happened to be one of the wettest days of the last few weeks. Installers put plastic sheeting on carpets then dust sheets on top. Very professional, clean and friendly. Full explanation and demo of lighting the fire.
Even swept the chimney.
Can highly recommend this company and their staff

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

We can’t thank the wonderful team at…

We can’t thank the wonderful team at Fire designs enough for the amazing service and work they have completed installing our Log burner this week , it’s been a long time dream of mine and it’s been a fantastic experience , our new log burner is beautiful the workmanship of the fitters excellent , we are looking forward to many years of cosy fires , as 1st time owners the fitting team were great at explaining how to use thank you so much , would 100% recommend

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Corner chimney

We had a log burner put into a very difficult corner where the chimney had to go into another room
The fitter where amazing even dealing with my picky husband

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Superb Company!!!

From start to finish the service was excellent. The salesperson was knowledgeable, patient and accommodating which gained our custom. The survey guy was brilliant, giving us extra options that we wouldn't of known we could have as he advised we could increase the fireplace size. Then finally the fitters were super quick, very tidy and very friendly. So pleased with the finished work, amazing log burner, been on everyday since we got it. HIGHLY RECOMMENDED THIS COMPANY

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

New fire place

We had an old fireplace removed and the 2guys that did the work did so without causing any damage to the wall and took great care
The new fire place was fitted and again the 2 guys took a great care and did an excellent job they also fitted the new required skirting board and left the room very clean
We would have no hesitation in recommending Fire designs or using them again

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

Supply and Fitting Of Log Burning Stove.

We finally decided to replace our fireplace and gas fire with a free standing log burning stove and external flue pipe, (As we have no chimney). Visiting the Fire Design Ltd. showroom in Wellingborough provided a great opportunity to visualise the various options and formulate a project design, drawing upon the experience, advice and recommendations of James. He made a visit to us a few days to survey and then produce a quotation, which was competitive We were able to secure an installation date for around 3 weeks later. The work was completed to a very high standard and we only wish we'd gone for this years ago !

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

A Dream come true....

I had wanted a log burner for many years.
Having read previous reviews concerning Corby Firedesignes I visited the showroom, made an appointment for a fitter to come out which he did at my convenience. He was very pleasant, gave advise and explained the differences in the appliances.
The installation took two days as there was a gas fire and boiler to remove first.
Obviously a dusty job but every care was taken to keep the dust to a minimum, covering furniture and carpets with dust sheets, covering the open archway with plastic sheeting to cut down dust in the other room. It was far less messy than I was expecting.
The two lads that came and did the job were very professional, polite, friendly and perfectly capable. Demonstrating how to use the fire and advice on how to maintain a good working stove, even though they had another job to go to that afternoon they did not rush through the demo or advice. They did an excellent job I would be happy to recommend the company to anybody. I would also feel comfortable contacting the company for further advice in the future.
Thank you firedesigns, Corby

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

We decided to replace our gas fire with a log burner. From start to finish we were really impressed with how professional everyone was. The price was also very competitive.

James was very helpful in supporting us with finding the perfect fire for us. Replying to a lot of emails from us…

The team that fitted the fire were amazing. They were very careful to keep everything clean and before leaving they explained everything to me and answered any questions that I had.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Perfectionists & Clean

Excellent 5 star service. Arrived when the said, a lot of brickwork to remove. They were finished within the two day time slot and stayed to show us how to use it all.
It looks amazing, the mantle was damaged they noticed it on the Wednesday and by the Friday they came out again to replace it. Great service, we had to go over and dust as expected but the place was incredibly clean when they left.
The guys were great, really nice and helpful.
We love our fire, it’s made a huge difference!

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish, the service was extremely good. Fire Designs removed a gas fire and fitted a multi-fuel burner. This included making the opening in the chimney breast bigger and plastering the area, fitting a chimney liner etc. Everything was done neatly, carefully and quickly. Can't fault Fire Designs and would highly recommend their services.

September 28, 2023
Unprompted review
Rated 5 out of 5 stars

Had a new gas fire fitted on Monday

Had a new gas fire fitted on Monday, matt and callum turned up on time and they got straight to work removing my old fire and fitting the new one very good service, very friendly and no mess very tidy .Would recommend fire designs to family and friends very good service from start to finish thank you.

October 23, 2023
Unprompted review

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