Firepits UK Reviews 

347
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and solid construction, often noting they are well-made and built to last. Many people appreciate the excellent service, highlighting helpfulness, good communication, and an easy ordering process. Reviewers frequently commend the fast and prompt delivery, with items often arriving on time or even ahead of schedule. The overall experience is described as very satisfying, with consumers delighted by the functionality and appearance of their purchases.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as well-made, solid,... See more

Quality

People report positive experiences with quality, consistently praising the products as well-made, solid, and... See more

Delivery service

Consumers express satisfaction with the delivery service, frequently highlighting prompt and on-time... See more

Service

Users describe positive interactions with service, consistently highlighting excellent and fantastic service... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fire pit delivered on time, as promised. First impression is of a solid well constructed pit and bar b que , fits well into allocated position. Can’t wait to fire it up and enjoy relaxing in front of... See more

Company replied

Rated 5 out of 5 stars

Fantastic workmanship as always with firepits uk, really like the dual pitnic bbq, bought for our camping trips although we tried it out in the garden after seasoning the grill plates and it works a t... See more

Company replied

Rated 5 out of 5 stars

I wanted to order a couple of cloches and a press, but the later was out of stock. They were very helpful, told me when the burger press was going to be back in stock, and importantly, delivered on th... See more

Company replied

Rated 5 out of 5 stars

I purchased an Asado Doble Grill together with a steel hood to extract the heat and smoke from the grills site in our garden pavilion. It was a big purchase but I was close to their production site in... See more

Company replied


Company details

  1. BBQ Area
  2. Barbecue area
  3. Steelwork Manufacturer

Written by the company

Firepits UK. Original designs, handmade in the UK from British steel Firepits UK has a range of over 40 fire pits, outdoor kitchens, pizza ovens and chimineas, which are handmade in our Monmouthshire workshop from high quality British steel. The premium grade steel and exacting construction methods result in the finest quality fire pits available. For Cooking & More - Many of our fire pits are ideal for cooking over, with unique features such as the Swing Arm BBQ Rack. Firepits UK also sells an extensive range of clever cooking accessories as well as pizza ovens and outdoor kitchens to kit out even the most ambitious outdoor chefs. For All Seasons - Made from premium grade steel, our range is designed to withstand all weathers so that the fire pits and their owners can enjoy the garden all year round. The Chef's Choice - The unique features of our fire pits make them the choice for serious cooks, having been used by the UK's leading chefs including Tom Kerridge, Paul Ainsworth, James Martin and James Strawbridge.


Contact info

4.8

Excellent

TrustScore 5 out of 5

347 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(347)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Grest product, wonderful service…

They kept me informed and the fire pit is really well made. There was a post-production scratch on one item and it was replaced without a quibble. Highly recommend Firepits UK

December 7, 2023
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Reply from Firepits UK

Thanks Peter for your positive feedback, enjoy your fire pit!

Rated 5 out of 5 stars

Excellent customer service

The delivery was very quick. There was a small problem with one of the items, but they immediately sorted it. They were very easy to communicate with.

November 29, 2023
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Reply from Firepits UK

Thank you for the positive feedback Aidan!

Rated 5 out of 5 stars

Fantastic products

Fantastic products. Beautifully made in the UK which makes a change. Very helpful staff.

December 5, 2023
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Reply from Firepits UK

Thank you Mrs Marshall, Enjoy!

Rated 5 out of 5 stars

Fantastic fire pit and the quality is…

Fantastic fire pit and the quality is superb. Ordered but forgot to apply a discount and contacted the team at fire pit and straight away they resolved the issue.
Great customer service and delivery.
Just need it to stop raining!

November 30, 2023
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Reply from Firepits UK

Thanks for your feedback Tim! Fingers crossed for a break in the rain so you can enjoy it.

Rated 5 out of 5 stars

We love these fire pits

We love these fire pits. This is my second lot. A great size and also extras you can get to make them more usable for cooking

December 1, 2023
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Reply from Firepits UK

Thank you Johanna! Great to hear you're pleased with them.

Rated 5 out of 5 stars

Solid, robust, well-made product.

Arrived before I expected it. Lovely solid, robust item bought as a gift. Parcel was a bit rattley so I opened it to check and repacked it with some bubble wrap between items. Very pleased with my purchase.

November 28, 2023
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Reply from Firepits UK

Thank you for your feedback. Great to hear you're pleased.

Rated 5 out of 5 stars

Super product

Super product - incredibly well made - highly recommended.

November 28, 2023
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Reply from Firepits UK

Thanks Neil for such positive feedback!

Rated 5 out of 5 stars

Been dreaming of owning one of these…

Been dreaming of owning one of these outdoor wood burner/bbq since I saw them so took a Black Friday plunge and bought one.
Delivered quicker than expected and got it set up in minutes.
Could not be more pleased with it. Sat under the stars mulling wine and staying toasty.
Looking forward to all the nights we are going to spend enjoying this!

November 21, 2023
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Reply from Firepits UK

Thanks Daniel for your feedback. It's great to hear you enjoying it so soon and in my favourite way (mulling wine).

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