Firepits UK Reviews 

347
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent craftsmanship of the products, noting their solid construction and durability. Many people highlight the outstanding service received, with communication being clear and helpful throughout the ordering and delivery process. Reviewers frequently mention prompt and efficient delivery, often receiving their orders ahead of schedule, which contributes to overall satisfaction. However, some customers also noted issues with damaged products upon arrival and difficulties with courier services, leading to delays in receiving their orders.

What people talk about most

Product

Reviewers mention positive feedback about product, consistently praising the excellent quality and solid... See more

Quality

Users describe positive interactions with quality, consistently praising the products as excellent,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and on-time... See more

Service

Clients share positive opinions on service, consistently highlighting its outstanding quality and efficiency.... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic workmanship as always with firepits uk, really like the dual pitnic bbq, bought for our camping trips although we tried it out in the garden after seasoning the grill plates and it works a t... See more

Company replied

Rated 5 out of 5 stars

Fire pit delivered on time, as promised. First impression is of a solid well constructed pit and bar b que , fits well into allocated position. Can’t wait to fire it up and enjoy relaxing in front of... See more

Company replied

Rated 5 out of 5 stars

I purchased an Asado Doble Grill together with a steel hood to extract the heat and smoke from the grills site in our garden pavilion. It was a big purchase but I was close to their production site in... See more

Company replied

Rated 5 out of 5 stars

I wanted to order a couple of cloches and a press, but the later was out of stock. They were very helpful, told me when the burger press was going to be back in stock, and importantly, delivered on th... See more

Company replied


Company details

  1. BBQ Area
  2. Barbecue area
  3. Steelwork Manufacturer

Written by the company

Firepits UK. Original designs, handmade in the UK from British steel Firepits UK has a range of over 40 fire pits, outdoor kitchens, pizza ovens and chimineas, which are handmade in our Monmouthshire workshop from high quality British steel. The premium grade steel and exacting construction methods result in the finest quality fire pits available. For Cooking & More - Many of our fire pits are ideal for cooking over, with unique features such as the Swing Arm BBQ Rack. Firepits UK also sells an extensive range of clever cooking accessories as well as pizza ovens and outdoor kitchens to kit out even the most ambitious outdoor chefs. For All Seasons - Made from premium grade steel, our range is designed to withstand all weathers so that the fire pits and their owners can enjoy the garden all year round. The Chef's Choice - The unique features of our fire pits make them the choice for serious cooks, having been used by the UK's leading chefs including Tom Kerridge, Paul Ainsworth, James Martin and James Strawbridge.


Contact info

4.8

Excellent

TrustScore 5 out of 5

347 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(347)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery and personal assistance.

Following our order we had a phone call around an adjustment that was needed in the choices and we were helped to personalise the order and make sure it exactly fitted to what we want.

April 8, 2024
Firepits UK logo

Reply from Firepits UK

Really pleased you were happy regarding the service. Enjoy!

Rated 5 out of 5 stars

Very happy with the product

Very happy with the product.

There sales team where very helpful with advice on right fire pit

Thank you

March 11, 2024
Firepits UK logo

Reply from Firepits UK

Thanks Lewis, great to hear you are happy, enjoy!

Rated 5 out of 5 stars

Good experience

Clear and simple end to end ordering and delivery process and the products, Small Belly Firepit and Rotisserie look very high quality. Delivery driver very friendly. The high cost of shipping is borne out by the product being very securely strapped to a pallet which minimizes repetitive handling and damages. Free pallet as well to cut up and use as starter fuel for the Firepit!

March 11, 2024
Firepits UK logo

Reply from Firepits UK

Thanks Jonathan for your positive feedback, great to hear your happy, now to get it fired up!

Rated 5 out of 5 stars

Great website

Great website, easy to order very efficient delivery and above all a very reasonable price

February 29, 2024
Firepits UK logo

Reply from Firepits UK

Thank you for such great feedback Frank!

Rated 4 out of 5 stars

Nice quality product but I think quite…

Nice quality product but I think quite pricey especially when you add in the delivery charge of £30+

February 21, 2024
Firepits UK logo

Reply from Firepits UK

Thank you for your review. Unfortunately due to the rise in steel costs we are forced to increase our prices to ensure the business is viable. We pride ourselves on using British steel and manufacturing in Wales which in turn creates a longevity not otherwise offered on the market. This however does increase costs slightly but we believe a few extra pounds for years more enjoyment might just be worth it!

Rated 5 out of 5 stars

Excellent Thank w

We used a fire pit from Firepits UK when on honeymoon and loved it. So couldn’t wait to order one when we had enabled our garden to accommodate our own. Quality, service and delivery all excellent Thank you

February 29, 2024
Firepits UK logo

Reply from Firepits UK

Thank you so much for your positive review, so glad you have managed to bring a part of your honeymoon into your home!

Rated 5 out of 5 stars

Great Quality

Prompt delivery. Easy to order. Great quality.

February 21, 2024
Firepits UK logo

Reply from Firepits UK

Thanks Paul! Glad you're pleased.

Rated 5 out of 5 stars

What excellent & expedient service

We bought a plain jane firepit from a retailer but wanted to use charcoal occasionally on it. The retailer told us it would be best to contact the company direct. My wife phoned them up and explained we wanted a charcoal grate to fit in the bottom of the firepit so we could use charcoal. The plain jane firepit doesn't normally have a charcoal grate but they spoke to the blacksmith who manufactured one specifically. There communication is excellent & the quality of their product is excellent. Expedient manufacture to delivery. Well done firepits UK what a refreshing change it is to deal with a great company. As an engineer myself I was impressed with the high quality of the metal working & welding - great stuff thankyou. We will definitely be purchasing some more products from you.

January 23, 2024
Unprompted review
Firepits UK logo

Reply from Firepits UK

Thank you Christopher for taking the time to leave such a nice review, it's very much appreciated and we are so glad that we could help. Please do get in touch if you need anything else!

Rated 5 out of 5 stars

Good Service

Quick fulfilment of order, good communication. Items arrived when promised.

February 6, 2024
Firepits UK logo

Reply from Firepits UK

Thanks Simon for your positive comments!

Rated 5 out of 5 stars

Quality fire pits

Really good range of quality fire pits. Easy to use website and good comms. Not the cheapest but far superior quality to others I have seen. This was a gift for my husband’s birthday and he’s delighted.
I will be buying more add ons in the future I’m sure!

January 10, 2024
Firepits UK logo

Reply from Firepits UK

Thank you so much for the positive review, so glad your husband is pleased!

Rated 5 out of 5 stars

Good customer service

Sought advice on what to buy, got advice, bought stuff, stuff arrived, burning a storm outside now. For those wondering the related size lids do cover both the belly firepit, as well as the optional grill attachment if turned over. This isn’t clear on the website.

January 9, 2024
Firepits UK logo

Reply from Firepits UK

Thank you Andrew, glad you're pleased with your experience. I will endeavour to add that info to the website for future customers, thank you again.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look