Firepits UK Reviews 

347
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent craftsmanship of the products, noting their solid construction and durability. Many people highlight the outstanding service received, with communication being clear and helpful throughout the ordering and delivery process. Reviewers frequently mention prompt and efficient delivery, often receiving their orders ahead of schedule, which contributes to overall satisfaction. However, some customers also noted issues with damaged products upon arrival and difficulties with courier services, leading to delays in receiving their orders.

What people talk about most

Product

Reviewers mention positive feedback about product, consistently praising the excellent quality and solid... See more

Quality

Users describe positive interactions with quality, consistently praising the products as excellent,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and on-time... See more

Service

Clients share positive opinions on service, consistently highlighting its outstanding quality and efficiency.... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic workmanship as always with firepits uk, really like the dual pitnic bbq, bought for our camping trips although we tried it out in the garden after seasoning the grill plates and it works a t... See more

Company replied

Rated 5 out of 5 stars

Fire pit delivered on time, as promised. First impression is of a solid well constructed pit and bar b que , fits well into allocated position. Can’t wait to fire it up and enjoy relaxing in front of... See more

Rated 5 out of 5 stars

I purchased an Asado Doble Grill together with a steel hood to extract the heat and smoke from the grills site in our garden pavilion. It was a big purchase but I was close to their production site in... See more

Rated 5 out of 5 stars

I wanted to order a couple of cloches and a press, but the later was out of stock. They were very helpful, told me when the burger press was going to be back in stock, and importantly, delivered on th... See more

Company replied


Company details

  1. BBQ Area
  2. Barbecue area
  3. Steelwork Manufacturer

Written by the company

Firepits UK. Original designs, handmade in the UK from British steel Firepits UK has a range of over 40 fire pits, outdoor kitchens, pizza ovens and chimineas, which are handmade in our Monmouthshire workshop from high quality British steel. The premium grade steel and exacting construction methods result in the finest quality fire pits available. For Cooking & More - Many of our fire pits are ideal for cooking over, with unique features such as the Swing Arm BBQ Rack. Firepits UK also sells an extensive range of clever cooking accessories as well as pizza ovens and outdoor kitchens to kit out even the most ambitious outdoor chefs. For All Seasons - Made from premium grade steel, our range is designed to withstand all weathers so that the fire pits and their owners can enjoy the garden all year round. The Chef's Choice - The unique features of our fire pits make them the choice for serious cooks, having been used by the UK's leading chefs including Tom Kerridge, Paul Ainsworth, James Martin and James Strawbridge.


Contact info

4.8

Excellent

TrustScore 5 out of 5

347 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(347)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Very Stylish Fire Bowl Lid

I ordered an 80cm Fire Bowl Lid. It arrived packaged really well and it fits perfectly. The Fire Bowl now has a dual life and can be used as a small table when not lit. The fire lid is extremely well made and very stylish. Website was clear and very easy to use, instant email confirmation. Great communication on delivery and
What a great price too. Thank you Firepits UK.

April 30, 2025
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Reply from Firepits UK

Thanks Sarah for such a positive and detailed review, so glad you love the product!

Rated 5 out of 5 stars

Great

Great product quickly delivered

April 30, 2025
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Reply from Firepits UK

Thanks Rob for the positive review!

Rated 5 out of 5 stars

Sturdy product and top notch customer service

The range of products is impressive and the quality of the model of firepit which I bought is obvious, with thick steel and excellent accessories. So many firepits on sale in the market are really flimsy or too small. This was neither. I was especially impressed with the sales team's service. I asked if it was possible to expedite the delivery from 2 weeks to something less, and they got it to me 2 days later, in time for Easter holiday weekend!

April 14, 2025
Unprompted review
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Reply from Firepits UK

Thank you for such a fabulous review, I am so glad you are pleased with the product and wish you many happy years using it!

Rated 5 out of 5 stars

Firepits expedited our delivery for a…

Firepits expedited our delivery for a family trip this Saturday Easter and it proved an immediate success. Nice solid thick steel construction is pleasing to use. No air vents in the bottom gives an extended long and hot burn with no mess. Would definitely recommend especially as it is made in the UK and made to last.

April 9, 2025
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Reply from Firepits UK

Thank you for such a detailed positive review Keith, so glad you love the product!

Rated 5 out of 5 stars

Great service with humans to talk to as…

Great service with humans to talk to as well,and delivered early in time for Easter.
Pity no lid or cover available, maybe I can find one on the net .Thanks , also from Ziggy….see my note to Charlotte Malcolm Cockell

April 8, 2025
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Reply from Firepits UK

Hi Malcolm,
Thank you so much for leaving such a lovely review. I hope you enjoy your products for many years to come and of course keep us updated on Ziggy's thoughts!

Rated 5 out of 5 stars

They provide a high-quality product with a great sales team

Great company to deal with I ordered a 70cm Dia classis firepit for my 60th birthday. It's a very high-quality product, not like the Chinese tat in the garden centers.
The sales office was a pleasure to deal with, so will be purchasing some accessories in the near future! 100% recommend this company and it's based in the UK which is a bonus as I try and spend my money only in the UK .. so yes, very pleased

April 1, 2025
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Reply from Firepits UK

Thanks so much for your great review Nick! I hope you had a great Birthday and have enjoyed using your fire pit since. Please do let me know if I can help with any advice re accessories.

Rated 5 out of 5 stars

I'm over the moon with my purchases

I'm over the moon with my purchases. My family are very impressed with the quality. We're having our first firepit and bbq evening with my youngest daughter and husband very soon

April 1, 2025
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Reply from Firepits UK

Thanks for such a great review! I hope you enjoyed the evening!

Rated 5 out of 5 stars

Delivered on time and the correct…

Delivered on time and the correct items… used the product and super happy… all the stuff I have brought has given me great enjoyment in my outdoor cooking.. add great fire material and super experience.

March 31, 2025
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Reply from Firepits UK

Thanks for such a great review Anthony, I hope you enjoy outdoor cooking for many years to come!

Rated 5 out of 5 stars

80cm firepit

I wanted the fire pit in a hurry and that’s exactly what they did for me 🎉, Luckily it was in stock. Bought the 80cms, which is a great size, we’ll be using the grill this weekend and I’m looking forward to see how it works as a barbq. Really pleased to know it’s got a 10th at warrantee as it’s going to be kept outside with the flat lid, in a coastal location. Hopefully it survives the elements.

March 27, 2025
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Reply from Firepits UK

Thanks for your positive review Alison! Great to hear you like your fire pit and hope you have enjoyed manier BBQ since.

Rated 5 out of 5 stars

Firepit greatly exceeds my expectations

Very easy to order. Very quick delivery, it only took 9 days from ordering to delivery. I ordered the Plain Jane 90cm with the lid and feet. The quality of the fire pit greatly exceeds my expectations. I would whole heartly recommend Firepits UK to everyone.

March 21, 2025
Unprompted review
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Reply from Firepits UK

Thank you so much for your positive review!

Rated 5 out of 5 stars

Easy ordering process

Easy ordering process. Delivery ETA update provided, followed by informative courier update. Securely palletised shipment arrived in good condition and has now been unpacked and has pride of place on the patio

March 10, 2025
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Reply from Firepits UK

Thank you so much for your positive review!

Rated 5 out of 5 stars

Great experience- from order to…

Great experience- from order to delivery. Product was perfect and very well made ( Made in UK) 🇬🇧 what more can I say..

March 10, 2025
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Reply from Firepits UK

Thank you so much for your positive review!

Rated 5 out of 5 stars

Excellent Product

Delivered on time, well made heavy duty and pleasing to the eye, not cheap but then again, good quality and cheapness don't go together.

March 10, 2025
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Reply from Firepits UK

Thank you so much for your positive review!

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