Firepits UK Reviews 

347
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent craftsmanship of the products, noting their solid construction and durability. Many people highlight the outstanding service received, with communication being clear and helpful throughout the ordering and delivery process. Reviewers frequently mention prompt and efficient delivery, often receiving their orders ahead of schedule, which contributes to overall satisfaction. However, some customers also noted issues with damaged products upon arrival and difficulties with courier services, leading to delays in receiving their orders.

What people talk about most

Product

Reviewers mention positive feedback about product, consistently praising the excellent quality and solid... See more

Quality

Users describe positive interactions with quality, consistently praising the products as excellent,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and on-time... See more

Service

Clients share positive opinions on service, consistently highlighting its outstanding quality and efficiency.... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic workmanship as always with firepits uk, really like the dual pitnic bbq, bought for our camping trips although we tried it out in the garden after seasoning the grill plates and it works a t... See more

Company replied

Rated 5 out of 5 stars

Fire pit delivered on time, as promised. First impression is of a solid well constructed pit and bar b que , fits well into allocated position. Can’t wait to fire it up and enjoy relaxing in front of... See more

Rated 5 out of 5 stars

I purchased an Asado Doble Grill together with a steel hood to extract the heat and smoke from the grills site in our garden pavilion. It was a big purchase but I was close to their production site in... See more

Rated 5 out of 5 stars

I wanted to order a couple of cloches and a press, but the later was out of stock. They were very helpful, told me when the burger press was going to be back in stock, and importantly, delivered on th... See more

Company replied


Company details

  1. BBQ Area
  2. Barbecue area
  3. Steelwork Manufacturer

Written by the company

Firepits UK. Original designs, handmade in the UK from British steel Firepits UK has a range of over 40 fire pits, outdoor kitchens, pizza ovens and chimineas, which are handmade in our Monmouthshire workshop from high quality British steel. The premium grade steel and exacting construction methods result in the finest quality fire pits available. For Cooking & More - Many of our fire pits are ideal for cooking over, with unique features such as the Swing Arm BBQ Rack. Firepits UK also sells an extensive range of clever cooking accessories as well as pizza ovens and outdoor kitchens to kit out even the most ambitious outdoor chefs. For All Seasons - Made from premium grade steel, our range is designed to withstand all weathers so that the fire pits and their owners can enjoy the garden all year round. The Chef's Choice - The unique features of our fire pits make them the choice for serious cooks, having been used by the UK's leading chefs including Tom Kerridge, Paul Ainsworth, James Martin and James Strawbridge.


Contact info

4.8

Excellent

TrustScore 5 out of 5

347 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(347)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Big asado grill

Big asado grill. Massive and heavy. Came fully assembled. Well packaged. Speedy delivery.

November 11, 2024
Firepits UK logo

Reply from Firepits UK

Thank you so much for your 5* review. We hope you enjoy cooking on your new grill!

Rated 5 out of 5 stars

Amazing service

Amazing service, got our order shipped super quickly as requested. Fire pit is as expected and good quality.

November 7, 2024
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Reply from Firepits UK

Hi Becky, huge thank you for your 5* review! We hope you enjoy your new Firepit!

Rated 5 out of 5 stars

Viking Fire Pit

Great product and good customer service. Charlotte was patient and attentive, even came back to me (on a query) as promised. The product itself ‘Viking Fire Pit’ is top drawer, the attention to detail is commendable - great stuff!

October 28, 2024
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Reply from Firepits UK

Hi Tom, thank you so much for your brilliant review! We hope you enjoy your new Firepit!

Rated 5 out of 5 stars

Well made products that are built to last

FirepitUK makes some amazing products.

I'm very happy with my purchase it's wellmade looks amazing what's not to like lol if you want to see the product in action look up @the_bearded_fire_cook many clips of me using it.

I would highly recommend to anyone who's thinking of buying a firepit for a fire or to cook on to try FirepitsUK

October 2, 2024
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Reply from Firepits UK

Hi Michael, thank you so much for your great review! We enjoyed watching you use it! Enjoy!

Rated 1 out of 5 stars

Kit seems well made.

Kit seems well made.
Supplied the wrong size table top lid.
It is too big

August 28, 2024
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Reply from Firepits UK

Hi Justin, thank you for your review.

All of our lids are manufactured 10cm larger than the fire pit they are made for, this is displayed on our website.

"NB: With an additional 5cm plus all round width, our flat table top lid is designed to overhang your fire pit."

We manufacture them larger to ensure all handles/feet are covered. it also helps to prevent water seeping into the fire pit.

If you feel your lid is much larger than this please get in touch and we will of course resolve this for you. Many thanks!

Rated 5 out of 5 stars

An outstanding experience with Firepits UK!

I ordered a firepit on bh Monday and needed it for a party on Saturday. I had exceptional customer service from Firepits UK, who got it to me by Friday! Very lovely email correspondence from Meg. Delivery by Palletline was also amazing! Gregory the driver was brilliant! The firepit is absolutely lovely, sturdy and beautifully made. It made my party extra special, lighting up the garden and chucking out just the right amount of heat. It's made of British steel and made in the UK, which were important factors for me. The prices are also very competitive. I strongly recommend Firepits UK!

August 30, 2024
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Reply from Firepits UK

Thank you so much for your review Shelagh! So glad you like it and hope you enjoyed the party!

Rated 5 out of 5 stars

Great service

Item arrived quickly as scheduled

August 28, 2024
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Reply from Firepits UK

Thank you very much for your review Carys!

Rated 5 out of 5 stars

Great Service

Great Service. We bought the 50cm firepit from Firepits a couple of years ago and had decided we wanted a grill so we could do BBQ's. Naturally we looked at Firepits and they had just what we wanted. As our previous experienced everything went smoothly and the product is beautifully made.

July 29, 2024
Firepits UK logo

Reply from Firepits UK

Thank you so much for you positive review and kind comments, enjoy your BBQ-ing!

Rated 5 out of 5 stars

Great design and very well made

We got to use one of their fire pits at the Hudnalls Hideout and were really impressed with the design and how well it looks in its outdoor surroundings. Once the wood was burning we were pleased to find that the design helps to keep the smoke rise upwards, so not constantly moving around the fire trying to dodge the smoke.
Our order was delivered within a week, used it for the first time with the BBQ rack and was not disappointed. Should get many years of use out of this very well made fire pit.

July 30, 2024
Firepits UK logo

Reply from Firepits UK

Thank you so much for your kind comments Robert, Enjoy!

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