Fireside Chimney Supply Reviews 1,216

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The copper chimney cap we ordered arrived in masterfully crafted packaging and met our expectations without reservation. Staff helped us by phone design exactly what we wanted and it did not disappoin... See more

Rated 5 out of 5 stars

Great service, knowledgeable staff who help you get the right product for your environment. Kit arrived very promptly and directions were straightforward. Worse part was trying not to get the stick... See more

Rated 5 out of 5 stars

Great service over the phone. I had two vertically cracked clay tiles in my chimney and wanted a quick and long last way to fix them. Talked with a great sales rep that knew his stuff and even called... See more

Rated 5 out of 5 stars

The fit was perfect. It could of not have worked out any better if you actually came to measure and install it yourself. Good quality material and workmanship. Saved a bundle of money from the quote... See more

Company details

  1. Fireplace Store
  2. Furniture Store

Information provided by various external sources

Fireside Chimney Supply is an American Company. We offer premium Stainless Steel Chimney Liner systems, Flue Liners, Flexible Chimney Liners, Flue Liner Insulation Kits, Fireplace Refractory Panels, Stainless Steel Rigid Liners, Chimney Chase Covers, Chimney Flue Covers, Fireplace Mantel Shelves and Chimney Liner Kits as well as a wide range of other hearth products. Our fireplace supplies are all produced and manufactured in the United States, and our chimney liners have been revolutionizing the industry since 1992.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality Materials AND Service...A+

Fireside provided excellent quality materials. There was a glitch on our second order and it was sent to an incorrect address, but the mistake was caught quickly and corrected in a timely manner. Very good customer service. I highly recommend Fireside Chimney Supply.

March 22, 2022
Rated 5 out of 5 stars

They we open on a Saturday

They we open on a Saturday! I called and left a voicemail message. They Returned the call the same day. The custom made adapter arrived on time. They were fantastic and I would highly recommend. This is pretty impressive as I doesn’t ever take the time to write reviews. Great job

March 10, 2022
Rated 5 out of 5 stars

The copper chimney cap we ordered…

The copper chimney cap we ordered arrived in masterfully crafted packaging and met our expectations without reservation. Staff helped us by phone design exactly what we wanted and it did not disappoint. Beautiful design; meets code for our son’s gas fireplace. Would buy again from this company without reservation.

March 8, 2022
Rated 1 out of 5 stars

I don't know how this company can sell…

I don't know how this company can sell such crap.
Every corner had huge leaky corners.
I returned it because it would have filled the house up with smoke.
The guy I talked to is the reason I wrote this.
Pissey and arrogant.
No time for the customer.
It was he was right period.
Didn't want to listen that it was just a bad part.
He was sure I modified it.
Which I didn't.
Maybe work on quality control and your crappy attitude.
I'm sure your happy you screwed me out of the 50$ shipping.
For that social media will loose you alot more than that.

February 8, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look