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Firesonline Reviews 67

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TrustScore 4.5 out of 5

4.6

Boiler and Heating Service
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Rated 3 out of 5 stars

Ordered Esse 100 stove online for next day delivery , free fitting kit was not on invoice so rang to clarify , told stove was not in stock and would be 7/10 days and you had to find fitting kit and a... See more

Rated 5 out of 5 stars

Very helpfull staff calls returned as promised.unlike myself read t&c before placing order and booking installers. Firesonline came good alnd my stove was delivered on day promised cheapest we found w... See more

Rated 5 out of 5 stars

I hunted, for what seemed like weeks, for the right wood burner and came across Firesonline. Before ordering anything I rang the office and discussed the fire I was buying and what accessories I neede... See more

Rated 5 out of 5 stars

This is the second time we've used Firesonline to buy a wood burning stove. Cheapest price by some distance, backed up by excellent customer service - they called to check our order, called to confirm... See more

Company details

  1. Boiler and Heating Service

Information provided by various external sources

Firesonline are a UK supplier of Wood burning stoves, Multi fuel stoves, Electric stoves and Gas stoves. We have a wide range of Cast Iron Stoves from big brands such as Esse Stoves, Stovax Stoves and ACR Stoves. Arada Stoves, Charnwood Stoves, Hunter Stoves and Burley Stoves are stove manufacturers that we supply with a Steel Stove ranges. Chimney liners, room heaters and central heating stoves: Huge discounts on Woodburning stoves, Flue liners and Fireplace accessories.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

67 reviews

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Rated 1 out of 5 stars

POOR

Booked delivery for the woodburner only to find out from the delivery driver the service is only curbside delivery. So I am stuck with a £1000, 150kg woodburner on the pavement and no idea how to get it in my house. When I spoke to firesonline they said it is only a curbside service and this information is in the confirmation email. I checked the email for this and that info is not there. I asked them how they expect someone to get a 150kg item into their house they didn't have an answer, nor seemed to care.
So my advice; go with a company that will actually get the woodburner in your home.

November 30, 2017
Unprompted review
Rated 5 out of 5 stars

Firesonline

Excellent advice on telephone, very prompt delivery of items ordered.
The postage seemed a little excessive but I did receive the items 2 days later although I was not in urgent need of the spare parts.

September 16, 2017
Unprompted review
Rated 5 out of 5 stars

Nothing was any trouble

Nothing was any trouble, advice was given with good explanation as to why I needed a product and how it would help with my installation needs. The whole order and delivery process was 1st class.
Highly recommend

September 14, 2017
Unprompted review
Rated 5 out of 5 stars

Five Star Company for Stoves.

Extremely pleased with this company and the purchase of my stove. I would highly recommend this firm for price, customer service and delivery. I cannot fault them.

August 16, 2017
Unprompted review
Rated 4 out of 5 stars

Easy purchase, dependible service

Bought Yeoman CL5 electric stove. Managed home delivery within 2 working days of order. Delivery punctual. Product met all our expectations and exceeding some created by sales team member who took order!

June 28, 2017
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, called me back realising I was on a mobile and on the isle of man saving me from spending a fortune on my phone. Also set me up with a trade account within a day of asking. Very satisfied and I will definitely be using you again as a supplier. Thank you. Paul Dobinson, Quality Stove Installations

May 31, 2017
Unprompted review

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