Nathan was absolutely fantastic! So friendly, really patient and reassuring. Made me feel comfortable, heard and understood. I asked questions that he answered calmly and clearly and reassured me that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Couldn’t find description of certain elements of the policy within the policy documentation. Telephoned First2Protect’s offices and spoke with Evie. Evie was patient, friendly and knowledgeable, she t... See more
Company replied
We are currently in the process of buying our first house and First2Protect were recommended to us by our mortgage advisor. Nathan was very friendly, incredibly helpful and got us a great deal on our... See more
Company replied
First2Protect are a really smooth way for me to sort out my house insurance. My needs are a bit unusual and broke other providers, however they worked with me to get a deal sorted. Through several ren... See more
Company replied
Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time using First2Protect and…
First time using First2Protect and Jodie who phoned me was very helpful and understanding. Guidance me in the right path of what was required
April 24, 2026
Unprompted review
Reply from First2Protect
Thank you for your kind feedback. We’re so pleased to hear that Jodie was helpful and understanding, and that she guided you through everything clearly. We really appreciate you choosing First2Protect and sharing your experience.
Very helpful with providing all the…
Very helpful with providing all the best information needed,straightforward, welcoming very good staff...happy
April 27, 2026
Reply from First2Protect
Thank you for your kind feedback. We’re really pleased to hear that you found the information helpful and the process straightforward, and it means a lot to know our team made you feel welcome. We truly appreciate you taking the time to share your experience.
The staff was very helpful
The staff was very helpful in resolving my issue and understanding what the initial problem was. I would recommend their services as I have always had a positive experience with them.
April 29, 2026
Unprompted review
Reply from First2Protect
We’re really glad to hear that our team was able to help resolve the issue and clearly understand the initial problem. Thank you for your continued trust and recommendation — it means a great deal to us, and we’re pleased to know your experiences with us have consistently been positive.
The service and member of staff i spoke…
The service and member of staff i spoke to was very kind and explained everything throughly to put me at peace of mind
April 28, 2026
Reply from First2Protect
We’re delighted to hear that the service you received was kind and reassuring. It’s great to know that everything was explained thoroughly and helped put your mind at ease. Thank you for taking the time to share your experience.
Post Code Requirement
I used this service for insurance of my property. The only problem I had was that I was requested my home post code. It was a bit unclear as I do not live in the UK and so did not have a post code. It was later that I was told it was the post code of the property I was letting out.
April 21, 2026
Reply from First2Protect
Thank you for sharing your experience. We’re glad the insurance service met your needs, and we appreciate you highlighting the confusion around the postcode request. We’re sorry this wasn’t made clearer from the outset, and we understand how that could be frustrating when you’re based outside the UK. Your feedback is valuable and will help us improve how we explain this step in future to make the process clearer for overseas customers.
Rosemary was very helpful and sorted…
Rosemary was very helpful and sorted everything out bc for me very quickly. Thank you.
April 28, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re pleased to hear that Rosemary was so helpful and was able to resolve everything for you quickly. We’ll be sure to pass on your kind comments to her.
Annual property insurance renewal
Renewal quote was very competitive,
I had no apprehension as I have been with the Company for a few years.
The online Renewal process was very straightforward.
Happy to continue with First2Protect.
April 28, 2026
Reply from First2Protect
Thank you for your continued loyalty and for sharing your experience. We’re pleased to hear that your renewal quote was competitive and that the online renewal process was straightforward. It’s great to know you feel confident continuing with First2Protect, and we truly appreciate your ongoing trust in us.
Oscar was great at talking us through…
Oscar was great at talking us through our first home insurance policy and making sure we understood everything. It was even 5:30pm and he still had the patience to explain all the details. Thanks Oscar!
April 28, 2026
Unprompted review
Reply from First2Protect
We’re delighted to hear about your experience with Oscar. It’s great to know he took the time to talk you through your first home insurance policy so thoroughly and made sure everything was clear, even late in the day. We’ll be sure to pass on your thanks to him — your feedback is truly appreciated.
Aaron was extremely helpful
April 28, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re pleased to hear that Aaron was extremely helpful, and we’ll be sure to pass on your kind comments to him.
Great quick service
April 28, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re pleased to hear you were happy with the quick service and appreciate you taking the time to share your experience.
Really helpful and knowledgeable member…
Really helpful and knowledgeable member of the team.
April 28, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re really pleased to hear that you found our team member helpful and knowledgeable, and we appreciate you taking the time to share your experience.
Joel Was Excellent
Joel Was Excellent. Very Clear, calm tone and even confirmed things to me in writing.
April 28, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re really pleased to hear that Joel provided excellent service, explained everything clearly, and followed up in writing for reassurance. We’ll be sure to pass on your kind comments to him.
A quality experience
We are now moving the household building and content to be looked after by First2Protect, and more importantly by Becky.She had the time and patience to listen,discuss and advise. A service that the major companies should learn from .
Thank you.
April 28, 2026
Unprompted review
Reply from First2Protect
We’re delighted to hear that you’ve chosen to move your Buildings and Contents insurance to First2Protect. It’s especially rewarding to know that Becky took the time, patience, and care to listen, discuss, and advise you properly. Thank you for your kind words and for recognising the level of service we strive to provide — your feedback truly means a lot to us.
Arron wood was excellent in explaining…
Arron wood was excellent in explaining and going though any questions I had
April 28, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re very pleased to hear that Arron Wood was excellent in explaining everything clearly and taking the time to go through all of your questions. We’ll be sure to pass on your kind comments to him.
Very helpful and friendly
Have been really very helpful has given great advice and a pleasure to deal with
April 27, 2026
Reply from First2Protect
Thank you for taking the time to leave such a kind review. I’m really pleased to hear that you found the advice helpful and enjoyed dealing with me. Your feedback is very much appreciated.
Alteration to insurance portfolio
As usual, a very professional service. All queries answered.
April 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your continued feedback. I’m glad to hear you found the service professional and that all your queries were answered clearly. Your trust and comments are greatly appreciated.
Very helpful
I spoke with Curtis Gillard and he was very helpful. Great to actually speak to someone that genuinely wants to help. Great service. Thank you
April 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your lovely feedback. I’m really pleased to hear that Curtis was able to help and that you felt genuinely supported throughout the conversation. Providing a helpful and personal service is very important to us, so comments like this mean a great deal.
Great service
Theodore provided a polite, knowledgeable, and considered service. Highly recommended.
April 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your recommendation. I’m very pleased to hear that Theodore provided a polite, knowledgeable, and thoughtful service. Feedback like this is greatly appreciated and reinforces the standard we aim to deliver.
I had a difficult insurance issue and…
I had a difficult insurance issue and was getting no-where but Oscar took the time and sorted a satisfactory result for me. I am relieved and very pleased with the surprising outcome. Thank you
April 27, 2026
Unprompted review
Reply from First2Protect
Thank you for sharing your experience. I’m really glad Oscar was able to take the time to understand the issue and achieve a satisfactory outcome for you. It’s great to hear how relieved and pleased you feel, and we truly appreciate you taking the time to leave this feedback.
Phone call / customer service
Phone call / customer service was clear and professional. Patient and explained any concerns. Excellent.
April 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your excellent feedback. I’m pleased to hear that the call was clear and professional, and that your concerns were explained patiently and thoroughly. Your comments are very much appreciated.
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