I had some questions regarding the cover for my property, and Joel was extremely helpful & put my mind at rest. He also was true to his word a called me back a few days later to confirm everything ag... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First2Protect are a really smooth way for me to sort out my house insurance. My needs are a bit unusual and broke other providers, however they worked with me to get a deal sorted. Through several ren... See more
Company replied
Great customer experience as always. Used chat to ask for some help with a renewal, and after speaking with Evie, who was super helpful and knowledgeable, I got all the info I needed. We have been... See more
Company replied
As a first-time buyer, this process can be daunting - but James made it completely stress-free. He walked me through every step in plain language and patiently answered all my questions. Excellent car... See more
Company replied
Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and explained everything…
Very helpful and explained everything thoroughly
May 5, 2026
Unprompted review
Reply from First2Protect
Thank you for your lovely feedback! We’re so glad to hear you found our team very helpful and that everything was explained clearly and thoroughly. Making sure you feel confident and well-informed is really important to us.
The broker i spoke with was really…
The broker i spoke with was really helpful and found everything I needed for my cover as a holiday rental.
May 5, 2026
Unprompted review
Reply from First2Protect
Thank you so much for your kind words! We’re really pleased to hear that our broker was able to help you find exactly what you needed for your holiday rental cover. Providing clear, helpful support is what we strive for, and it’s great to know we delivered.
Excellent service
I needed to update my home insurance policy with some new details and Wesley at First2protect helped me sort it out straight away. He was clear, helpful and efficient. He also helped me sort out an issue with the portal.
May 1, 2026
Unprompted review
Reply from First2Protect
Thank you for sharing your experience. We’re really pleased to hear that Wesley was able to update your home insurance policy quickly and clearly, and that he also helped resolve the portal issue for you. We’ll be sure to pass on your kind feedback to him. Your comments mean a lot to us and help us continue to improve our service.
Reply from First2Protect
Thank you for your feedback. We’re glad to hear you found the process quick and simple, and that your questions were answered clearly. Providing straightforward and helpful support is exactly what we aim for, so your comments are much appreciated.
Reply from First2Protect
Thank you for your feedback. We’re delighted to hear that Joel Gray provided outstanding service. We’ll be sure to share your comments with him, as it’s always great to recognise excellent support.
Had some questions about my renewal and…
Had some questions about my renewal and Wesley dealt with it quickly, professionally and expertly.
May 1, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re pleased to hear that Wesley was able to answer your renewal questions quickly and professionally, using his expertise to make the process straightforward for you. Your feedback is greatly appreciated and will be shared with him.
Joel Grey was very helpful and clear…
Joel Grey was very helpful and clear about what my insurance policy covers. This was a smooth transition and most of all, stress free.
May 1, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re really pleased to hear that Joel was clear and helpful in explaining your insurance policy coverage, and that the process felt smooth and stress free for you. We’ll be sure to pass on your kind feedback to him.
Darrell was extremely informative
Darrell was extremely informative, professional and polite, provided the right cover and quickly, thank you
May 1, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re delighted to hear that Darrell was informative, professional, and polite, and that he was able to arrange the right cover for you so quickly. Your kind comments are very much appreciated and will be shared with him.
The call handler had his work cut out…
The call handler had his work cut out as I ribbed him over the t&cs small print & in all fairness he did his homework as we'd been with LV for over 40yrs !!!( they had doubled the amount & we had never claimed in 40 yrs)
We were happy with the answers & moved the house Insurance over to the new Insurer
I would highly recommend checking this site
April 30, 2026
Reply from First2Protect
Thank you for taking the time to share your experience. We are pleased James was able to answer your questions clearly and thoroughly. We understand how frustrating it can be to see premiums increase, especially after such long‑standing loyalty and a claims‑free history, so we’re glad we could help you find suitable cover and make the switch smoothly. Thank you for your recommendation.
Well done to James for the great…
Well done to James for the great customer service and providing me with the details and information that was required was very helpful and satisfied me to go ahead with this insurance and quote so I would like to give him ⭐️⭐️⭐️⭐️⭐️
April 30, 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear that James provided great customer service and took the time to clearly explain all the details you needed. It’s wonderful to know his help gave you the confidence to go ahead with your insurance and quote. Your five‑star feedback is very much appreciated and will be shared with him.
Speedy and professional.
Having spoken to my current insurers about the situation, who were less than helpful, I received a call from first2protect much earlier than another broker said I would, which was a pleasant surprise. Oscar was professional and informative throughout, but most of all was able meet the need of my call.
April 30, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re sorry to hear your experience with your current insurer was disappointing, but we’re really pleased that your call with us was a pleasant surprise. It’s great to hear that Oscar contacted you promptly, was professional and informative, and most importantly was able to meet the needs of your call. Your feedback is greatly appreciated and will be shared with him.
I spoke with Beccy regarding an update…
I spoke with Beccy regarding an update I needed on my policy. She was very professional, advised me of the endorsements and went through them thoroughly.
First2protect are a fantastic company. They can advise, which most other insurances can't. Very knowledgeable!
April 30, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re pleased to hear that Beccy was professional and thorough when helping you update your policy, taking the time to clearly explain the endorsements involved. It’s great to know you value our ability to advise and our team’s knowledge. Your kind feedback is very much appreciated.
Good hustle free policy and expert…
Good hustle free policy and expert advice from a consultant called Brian
April 28, 2026
Reply from First2Protect
Thank you for your kind feedback. We’re pleased to hear you found the process hassle‑free and valued the expert advice provided. Brian will be delighted to know his support made a positive difference, and we’ll be sure to pass on your comments to him and the wider team.
Reply from First2Protect
Thank you for your feedback. We’re glad you found our service helpful, responsive, and affordable. Providing clear support and good value is always our aim, and it’s great to know your experience reflected that.
Reply from First2Protect
Thank you for your feedback. We’re pleased to hear you found the service friendly and helpful, as that’s exactly the experience we aim to provide for every customer.
Outstanding service for first-time buyers
As a first-time buyer, this process can be daunting - but James made it completely stress-free. He walked me through every step in plain language and patiently answered all my questions. Excellent care and professionalism. I would highly recommend First2Protect, especially to anyone navigating this for the first time.
April 30, 2026
Unprompted review
Reply from First2Protect
Thank you for sharing your experience. We’re delighted to hear that James was able to make the process clear and stress‑free, especially as a first‑time buyer. Providing straightforward guidance, patience, and a high level of care is central to what we do, and it’s great to know this came through. Your recommendation means a great deal to us, and we’ll be sure to pass your kind words on to James and the team.
Great customer experience as always.
Great customer experience as always.
Used chat to ask for some help with a renewal, and after speaking with Evie, who was super helpful and knowledgeable, I got all the info I needed. We have been with First2Protect for our home insurance for years now, and they have always been great - highly recommend.
April 30, 2026
Unprompted review
Reply from First2Protect
Thank you for your continued trust and for sharing your experience. We’re delighted to hear that Evie was able to help you quickly and clearly through the chat, and that your renewal query was handled smoothly. It means a lot to know you’ve chosen First2Protect for your home insurance over the years and consistently received a great customer experience. Your recommendation is truly appreciated, and we’ll be sure to pass your kind words on to Evie and the team.
Great service, friendly staff.
Friendly, clear and informative. Smooth and painless process to get the cover we needed on our new house. Would use again and recommend to others.
April 30, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re delighted to hear you found the process friendly, clear, and informative, and that arranging cover for your new home was smooth and hassle‑free. It’s great to know you’d use us again and recommend us to others — we really appreciate it.
CUSTOMER SERVICE EXCELLENT
April 28, 2026
Reply from First2Protect
Thank you for your feedback. We’re really pleased to hear you received excellent customer service, as delivering a high standard of support is always our priority.
Becky was very helpful and…
Becky was very helpful and knowledgeable she it explained everything really clearly and answered my questions thoroughly
April 29, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re really pleased to hear that Becky was helpful and knowledgeable, explained everything clearly, and took the time to answer all of your questions thoroughly. We’ll be happy to pass this on to her.
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