I had some questions regarding the cover for my property, and Joel was extremely helpful & put my mind at rest. He also was true to his word a called me back a few days later to confirm everything ag... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First2Protect are a really smooth way for me to sort out my house insurance. My needs are a bit unusual and broke other providers, however they worked with me to get a deal sorted. Through several ren... See more
Company replied
Great customer experience as always. Used chat to ask for some help with a renewal, and after speaking with Evie, who was super helpful and knowledgeable, I got all the info I needed. We have been... See more
Company replied
As a first-time buyer, this process can be daunting - but James made it completely stress-free. He walked me through every step in plain language and patiently answered all my questions. Excellent car... See more
Company replied
Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
CUSTOMER SERVICE EXCELLENT
April 28, 2026
Reply from First2Protect
Thank you for your feedback. We’re really pleased to hear you received excellent customer service, as delivering a high standard of support is always our priority.
Becky was very helpful and…
Becky was very helpful and knowledgeable she it explained everything really clearly and answered my questions thoroughly
April 29, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re really pleased to hear that Becky was helpful and knowledgeable, explained everything clearly, and took the time to answer all of your questions thoroughly. We’ll be happy to pass this on to her.
Becky very helpful
Becky was very helpful as we needed information about our documents which was difficult due to technical hitch. Nothing was too much trouble. Thanks.
April 29, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re delighted to hear that Becky was so helpful, especially in assisting with your documents despite the technical issues. We’ll be sure to pass on your kind thanks to her.
The guy i spoke with was very helpful
April 29, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re pleased to hear that the advisor you spoke with was helpful, and we appreciate you taking the time to let us know.
The amount off me chasing to give you…
The amount off me chasing to give you business . And the amount off phone calls it took
April 29, 2026
Reply from First2Protect
Thank you for your feedback, and please accept our apologies for the frustration this caused. We understand how disappointing it can be to have to follow up and make multiple phone calls when trying to proceed. Unfortunately, a system error affected the policy, but we’re pleased to confirm that this has now been resolved. Your comments have been noted, and we appreciate you taking the time to bring this to our attention.
Highly recommend Oscar at First2Protect
Had a great consultation with Oscar from first2protect regarding home insurance. He was very patient, went through all the details thoroughly and presented reasonable options without any pressure. I highly recommend consulting First2Protect for your insurance needs!
April 28, 2026
Unprompted review
Reply from First2Protect
Thank you for your lovely review. We’re so pleased to hear Oscar was patient, thorough, and helpful, and that you felt comfortable exploring your options without pressure. We really appreciate your recommendation and will be sure to pass on your kind words to him.
Becky was highly knowledgeable about…
Becky was highly knowledgeable about the landlord insurance products I needed. She clearly explained the facts and figures without any unnecessary fuss or complications, which made it easy for me to confidently choose and purchase the policy.
April 29, 2026
Unprompted review
Reply from First2Protect
Thank you for your great feedback. We’re really pleased to hear Becky was so knowledgeable and explained everything clearly, making it easy for you to choose the right landlord insurance policy. We’ll be sure to pass on your kind words to her.
Excellent Customer Services
Excellent Customer Services with patient, knowledgeable and helpful Customer Services Officers
April 29, 2026
Unprompted review
Reply from First2Protect
Thank you for your kind feedback. We’re delighted to hear our team were patient, knowledgeable, and helpful. We really appreciate you taking the time to share your experience.
Reply from First2Protect
Thank you for your feedback. We’re really pleased to hear you found the communication clear and friendly. We appreciate you taking the time to let us know.
Lori was amazingly helpful to help me…
Lori was amazingly helpful to help me get into my account!
April 29, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re so glad to hear Lori was able to help you get back into your account quickly and smoothly. We’ll be sure to pass on your kind words to her.
Theodore was very clear and helpful…
Theodore was very clear and helpful guiding me through the maze of making an application for a house insurance quote. Without his considerable help, it would have been a very lengthy attempt.
April 28, 2026
Reply from First2Protect
Thank you for your lovely feedback. We’re really glad to hear Theodore was clear and helpful and made the process much easier for you. We’ll be sure to pass on your kind words to him.
First time using First2Protect and…
First time using First2Protect and Jodie who phoned me was very helpful and understanding. Guidance me in the right path of what was required
April 24, 2026
Unprompted review
Reply from First2Protect
Thank you for your kind feedback. We’re so pleased to hear that Jodie was helpful and understanding, and that she guided you through everything clearly. We really appreciate you choosing First2Protect and sharing your experience.
Very helpful with providing all the…
Very helpful with providing all the best information needed,straightforward, welcoming very good staff...happy
April 27, 2026
Reply from First2Protect
Thank you for your kind feedback. We’re really pleased to hear that you found the information helpful and the process straightforward, and it means a lot to know our team made you feel welcome. We truly appreciate you taking the time to share your experience.
The staff was very helpful
The staff was very helpful in resolving my issue and understanding what the initial problem was. I would recommend their services as I have always had a positive experience with them.
April 29, 2026
Unprompted review
Reply from First2Protect
We’re really glad to hear that our team was able to help resolve the issue and clearly understand the initial problem. Thank you for your continued trust and recommendation — it means a great deal to us, and we’re pleased to know your experiences with us have consistently been positive.
The service and member of staff i spoke…
The service and member of staff i spoke to was very kind and explained everything throughly to put me at peace of mind
April 28, 2026
Reply from First2Protect
We’re delighted to hear that the service you received was kind and reassuring. It’s great to know that everything was explained thoroughly and helped put your mind at ease. Thank you for taking the time to share your experience.
Post Code Requirement
I used this service for insurance of my property. The only problem I had was that I was requested my home post code. It was a bit unclear as I do not live in the UK and so did not have a post code. It was later that I was told it was the post code of the property I was letting out.
April 21, 2026
Reply from First2Protect
Thank you for sharing your experience. We’re glad the insurance service met your needs, and we appreciate you highlighting the confusion around the postcode request. We’re sorry this wasn’t made clearer from the outset, and we understand how that could be frustrating when you’re based outside the UK. Your feedback is valuable and will help us improve how we explain this step in future to make the process clearer for overseas customers.
Rosemary was very helpful and sorted…
Rosemary was very helpful and sorted everything out bc for me very quickly. Thank you.
April 28, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re pleased to hear that Rosemary was so helpful and was able to resolve everything for you quickly. We’ll be sure to pass on your kind comments to her.
Annual property insurance renewal
Renewal quote was very competitive,
I had no apprehension as I have been with the Company for a few years.
The online Renewal process was very straightforward.
Happy to continue with First2Protect.
April 28, 2026
Reply from First2Protect
Thank you for your continued loyalty and for sharing your experience. We’re pleased to hear that your renewal quote was competitive and that the online renewal process was straightforward. It’s great to know you feel confident continuing with First2Protect, and we truly appreciate your ongoing trust in us.
Oscar was great at talking us through…
Oscar was great at talking us through our first home insurance policy and making sure we understood everything. It was even 5:30pm and he still had the patience to explain all the details. Thanks Oscar!
April 28, 2026
Unprompted review
Reply from First2Protect
We’re delighted to hear about your experience with Oscar. It’s great to know he took the time to talk you through your first home insurance policy so thoroughly and made sure everything was clear, even late in the day. We’ll be sure to pass on your thanks to him — your feedback is truly appreciated.
Aaron was extremely helpful
April 28, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re pleased to hear that Aaron was extremely helpful, and we’ll be sure to pass on your kind comments to him.
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