I had some questions regarding the cover for my property, and Joel was extremely helpful & put my mind at rest. He also was true to his word a called me back a few days later to confirm everything ag... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First2Protect are a really smooth way for me to sort out my house insurance. My needs are a bit unusual and broke other providers, however they worked with me to get a deal sorted. Through several ren... See more
Company replied
Great customer experience as always. Used chat to ask for some help with a renewal, and after speaking with Evie, who was super helpful and knowledgeable, I got all the info I needed. We have been... See more
Company replied
As a first-time buyer, this process can be daunting - but James made it completely stress-free. He walked me through every step in plain language and patiently answered all my questions. Excellent car... See more
Company replied
Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Aaron was extremely helpful
April 28, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re pleased to hear that Aaron was extremely helpful, and we’ll be sure to pass on your kind comments to him.
Great quick service
April 28, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re pleased to hear you were happy with the quick service and appreciate you taking the time to share your experience.
Really helpful and knowledgeable member…
Really helpful and knowledgeable member of the team.
April 28, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re really pleased to hear that you found our team member helpful and knowledgeable, and we appreciate you taking the time to share your experience.
Joel Was Excellent
Joel Was Excellent. Very Clear, calm tone and even confirmed things to me in writing.
April 28, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re really pleased to hear that Joel provided excellent service, explained everything clearly, and followed up in writing for reassurance. We’ll be sure to pass on your kind comments to him.
A quality experience
We are now moving the household building and content to be looked after by First2Protect, and more importantly by Becky.She had the time and patience to listen,discuss and advise. A service that the major companies should learn from .
Thank you.
April 28, 2026
Unprompted review
Reply from First2Protect
We’re delighted to hear that you’ve chosen to move your Buildings and Contents insurance to First2Protect. It’s especially rewarding to know that Becky took the time, patience, and care to listen, discuss, and advise you properly. Thank you for your kind words and for recognising the level of service we strive to provide — your feedback truly means a lot to us.
Arron wood was excellent in explaining…
Arron wood was excellent in explaining and going though any questions I had
April 28, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re very pleased to hear that Arron Wood was excellent in explaining everything clearly and taking the time to go through all of your questions. We’ll be sure to pass on your kind comments to him.
Very helpful and friendly
Have been really very helpful has given great advice and a pleasure to deal with
April 27, 2026
Reply from First2Protect
Thank you for taking the time to leave such a kind review. I’m really pleased to hear that you found the advice helpful and enjoyed dealing with me. Your feedback is very much appreciated.
Alteration to insurance portfolio
As usual, a very professional service. All queries answered.
April 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your continued feedback. I’m glad to hear you found the service professional and that all your queries were answered clearly. Your trust and comments are greatly appreciated.
Very helpful
I spoke with Curtis Gillard and he was very helpful. Great to actually speak to someone that genuinely wants to help. Great service. Thank you
April 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your lovely feedback. I’m really pleased to hear that Curtis was able to help and that you felt genuinely supported throughout the conversation. Providing a helpful and personal service is very important to us, so comments like this mean a great deal.
Great service
Theodore provided a polite, knowledgeable, and considered service. Highly recommended.
April 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your recommendation. I’m very pleased to hear that Theodore provided a polite, knowledgeable, and thoughtful service. Feedback like this is greatly appreciated and reinforces the standard we aim to deliver.
I had a difficult insurance issue and…
I had a difficult insurance issue and was getting no-where but Oscar took the time and sorted a satisfactory result for me. I am relieved and very pleased with the surprising outcome. Thank you
April 27, 2026
Unprompted review
Reply from First2Protect
Thank you for sharing your experience. I’m really glad Oscar was able to take the time to understand the issue and achieve a satisfactory outcome for you. It’s great to hear how relieved and pleased you feel, and we truly appreciate you taking the time to leave this feedback.
Phone call / customer service
Phone call / customer service was clear and professional. Patient and explained any concerns. Excellent.
April 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your excellent feedback. I’m pleased to hear that the call was clear and professional, and that your concerns were explained patiently and thoroughly. Your comments are very much appreciated.
Reply from First2Protect
Thank you for your feedback. I’m pleased to hear you found the service efficient, responsive, and helpful, and that the explanations were clear throughout. Your comments are greatly appreciated.
Reply from First2Protect
Thank you for your feedback. I’m delighted to hear you received a quick response and that Evie provided excellent service. Your comments are greatly appreciated.
Rosie was absolutely fantastic from…
Rosie was absolutely fantastic from start to finish, answered everything i needed and a shoulder all the way!
April 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your wonderful feedback. I’m delighted to hear that Rosie supported you so thoroughly from start to finish and took the time to answer everything you needed. Providing reassurance and consistent support is very important to us, so your comments truly mean a lot.
First2Protect - professional service
First2Protect are a really smooth way for me to sort out my house insurance. My needs are a bit unusual and broke other providers, however they worked with me to get a deal sorted. Through several renewals they have given me good service and their portal is useful. I saved £200 on this latest renewal and not much else is going down in cost right now!
April 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your detailed feedback. I’m really pleased to hear that we were able to help with your more unusual requirements and work with you to find the right solution. It’s great to know that the service has remained consistent across renewals, that you find the portal useful, and especially that we were able to achieve such a significant saving on your latest renewal. Your continued trust and comments are very much appreciated.
I called today for a policy adjustment…
I called today for a policy adjustment that I thought was tricky and the adviser Alfie was great. He took me through it and arranged the details. I was very happy with the service. I've used F2P for a while now and the customer service is top notch.
April 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your great feedback. We’re delighted to hear Alfie was able to help with your policy adjustment and make the process straightforward. It’s wonderful to know you continue to receive top‑notch service from F2P — we really appreciate your loyalty.
Really helpful service
Really helpful service. Not pushy or trying to rush me
Would totally recommend
April 22, 2026
Reply from First2Protect
Thank you for your kind review. We’re really pleased to hear you found our service helpful and pressure‑free. Your recommendation means a lot to us.
Great customer service experience from…
Great customer service experience from james and charles . It was made very easy and well explained.
April 21, 2026
Unprompted review
Reply from First2Protect
Thank you for your great feedback. We’re really pleased to hear that James and Charles made everything easy to understand and provided such a positive service experience. We’ll be sure to pass on your kind words to them.
As pleasant as insurance can be
Rachel was very pleasant and answered all my questions promptly. Unfortunately my current Landlord insurance provider is providing a large cash back making their policy 50% cheaper once you take their cash back into account.
March 24, 2026
Unprompted review
Reply from First2Protect
Thank you for taking the time to share your feedback. We’re really pleased to hear that Rachel was pleasant and able to answer all of your questions promptly. While we’re sorry to hear we couldn’t beat your current provider’s offer this time, we truly appreciate you considering us and hope to assist you again in the future.
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