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First Class Watches Reviews 17,779

•
TrustScore 5 out of 5

4.9

Watch Store
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Review summary

Created with AI, based on recent reviews

Considering 1,176 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the prompt responses and efficient handling of orders from start to finish. Many people appreciate the quick delivery, with items often arriving within 24 hours, and the careful packaging ensures products arrive in perfect condition. Reviewers also frequently mention the competitive pricing, noting that they found better deals here than elsewhere, and the wide selection of products available. However, some customers reported issues with delivery, including lost items or incorrect addresses, which led to significant delays and frustration. A few other people also felt that the quality of complimentary items was poor, and in some cases, the watch itself was not securely packed.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the speed and efficiency,... See more

Service

Customers consistently note positive experiences with service, often describing it as faultless,... See more

Price

Customers had positive experiences with price, often finding watches at competitive and discounted rates,... See more

Order

Consumers find the ordering process to be positive, often highlighting the ease of ordering and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was replacing a citizen watch of old and decided on vertically the same model. After a lot of research I decided that First class Watches looked good as their website was very informative and they o... See more

Rated 5 out of 5 stars

Bought a budget Timex watch for my holidays. It arrived less than 24 hours after ordering. Well packaged great delivery. No problems whatsoever. Also £10 cheaper than Timex site as a bit of a bonus.

Rated 5 out of 5 stars

Got two watches hesitantly from this shop online. They have a physical store. Got a decent price and watches were delivered promptly. Had an issue which got sorted quickly. Excellent customer service... See more

Rated 5 out of 5 stars

Have owned a couple of casio G Shock watches over quite a few years in the building trade, my last was a bit of a 'Triggers Broom' with a new bezel, strap and pins so I decided it was time for replace... See more

Company details

  1. Watch Store

Information provided by various external sources

First Class Watches are fully brand authorised retailers of over 100 designer watch brands. We offer free first class delivery and a 30 day refund policy (extended during Christmas season) and you can make us an offer on most of our products. We take customer service very seriously so if there is anything we can do please don't hesitate to contact us! We have thousands of watches in stock for next day delivery from Maurice Lacroix, Raymond Weil, Junghans, Seiko, Citizen, Hugo Boss, Lacoste, Frederique Constant, Diesel, Casio, Rotary, and Calvin Klein as well as many more!

First Class Watches Details

Written by the company

Authorised Watch Retailer
We are an official retailer for all the brands on our website. This ensures your product is authentic and comes with the correct box as well as fully stamped (where applicable) and valid manufacturer guarantee.
Free Delivery On All Orders
We send all our orders insured and quick service as standard. Orders above £50 are sent with Royal Mail Tracked 24 (95% arrive next day) and orders below this are sent Royal Mail 48. Guaranteed next day delivery is also available for £3.95 and is included free of charge for all orders over £250. Express international delivery is available through the postal service or DHL at discounted rates.
30 Day Returns Policy (extended for Christmas gifts)
We offer 30 days for you to return your item for refund or exchange. For Christmas we also extend our returns policy from October until January (terms apply, see website or contact us for details).
Customer Service
We pride ourselves on customer service. Reach us by phone, email and live chat.

Guaranteed authorised UK retailer with free UK delivery

100% authentic with official manufacturer's guarantee

As a high-street jeweller based in Kenilworth, Warwickshire we pride ourselves on providing high level customer service, genuine products and a great selection. Buy with confidence from an official UK retailer of more than 100 watch and jewellery brands.

Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with First Class Watches and would strongly advise caution when ordering high-value items.

I purchased a Swarovski necklace worth nearly £500, which I never received. The parcel was delivered by DPD to the wrong address (house number 21 instead of my address, number 23), despite my DPD account clearly stating that parcels must not be left with neighbours.

DPD themselves later confirmed that this was a mistake and that the parcel should never have been delivered to a neighbour. The delivery photo also shows the item being handed to an unknown individual at a different property.

Throughout this process, the seller repeatedly acknowledged that the item had been delivered to the neighbour, not to me. I checked with that address, and they confirmed they do not have the parcel.

What is most frustrating is that I was initially told that a claim with DPD had already been opened. However, after weeks of getting nowhere through PayPal Buyer Protection, I contacted DPD directly and was informed that no such claim had been properly progressed at the time. When I asked the seller again to raise it, I was then told it was too late.

As a result, I am now left without the item and without the money I paid.

This situation could likely have been resolved much earlier if the correct steps had been taken from the beginning. Instead, I have had to spend significant time chasing this issue with no resolution.

Based on my experience, I would strongly recommend thinking carefully before purchasing expensive items, as I did not feel that responsibility was taken when something went wrong.

March 28, 2026
Unprompted review
First Class Watches logo

Reply from First Class Watches

UPDATE - 22 May 2026: > Following a formal police investigation into this missing £500 parcel, Cheshire Constabulary has confirmed to us today that they have spoken to the neighbour, who successfully handed the parcel over following the delivery. The customer has also confirmed to the police that they have now located the item. The police have closed their investigation and we are delighted that the goods have been safely accounted for.

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Dear Asad,

We are extremely sorry for the frustration and distress this situation has caused. We successfully deliver thousands of high-value items each year without issue, but we are genuinely sorry that this has affected your order and left you feeling disappointed.

Please be assured that we take your concerns very seriously and are not ignoring the matter. We have officially reopened the investigation with our delivery contractor and DPD to look into the delivery to your neighbour, and to understand why your specific delivery preferences were not followed by their driver.

Unfortunately, we do not get this level of visibility regarding your personal DPD address preferences. While in most cases neighbours accept items without issue, the handover is always GPS logged and photographic evidence is taken, which has been shared with you.

We are actively pursuing this with the courier and will reach out to you directly as soon as we have a substantive update. Thank you for your patience while we work through this.

My sincere apologies again for any inconvenience caused.

Kind regards,

Scott

Rated 5 out of 5 stars

Second watch I have purchased from…

Second watch I have purchased from First Class Watches and I’m always impressed by the quality, speedy delivery ,price and customer service. I’m really happy with my latest watch purchase and highly recommend if you are looking for a new watch.

April 7, 2026
Rated 5 out of 5 stars

Quick and Easy

Great communication from Rowland when I emailed to confirm the availability of the watch and the payment and delivery was quick and easy.

April 14, 2026

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