First Class Watches logo
Visit website

First Class Watches Reviews 17,779

•
TrustScore 5 out of 5

4.9

Watch Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,176 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the prompt responses and efficient handling of orders from start to finish. Many people appreciate the quick delivery, with items often arriving within 24 hours, and the careful packaging ensures products arrive in perfect condition. Reviewers also frequently mention the competitive pricing, noting that they found better deals here than elsewhere, and the wide selection of products available. However, some customers reported issues with delivery, including lost items or incorrect addresses, which led to significant delays and frustration. A few other people also felt that the quality of complimentary items was poor, and in some cases, the watch itself was not securely packed.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the speed and efficiency,... See more

Service

Customers consistently note positive experiences with service, often describing it as faultless,... See more

Price

Customers had positive experiences with price, often finding watches at competitive and discounted rates,... See more

Order

Consumers find the ordering process to be positive, often highlighting the ease of ordering and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was replacing a citizen watch of old and decided on vertically the same model. After a lot of research I decided that First class Watches looked good as their website was very informative and they o... See more

Rated 5 out of 5 stars

Bought a budget Timex watch for my holidays. It arrived less than 24 hours after ordering. Well packaged great delivery. No problems whatsoever. Also £10 cheaper than Timex site as a bit of a bonus.

Rated 5 out of 5 stars

Got two watches hesitantly from this shop online. They have a physical store. Got a decent price and watches were delivered promptly. Had an issue which got sorted quickly. Excellent customer service... See more

Rated 5 out of 5 stars

Have owned a couple of casio G Shock watches over quite a few years in the building trade, my last was a bit of a 'Triggers Broom' with a new bezel, strap and pins so I decided it was time for replace... See more

Company details

  1. Watch Store

Information provided by various external sources

First Class Watches are fully brand authorised retailers of over 100 designer watch brands. We offer free first class delivery and a 30 day refund policy (extended during Christmas season) and you can make us an offer on most of our products. We take customer service very seriously so if there is anything we can do please don't hesitate to contact us! We have thousands of watches in stock for next day delivery from Maurice Lacroix, Raymond Weil, Junghans, Seiko, Citizen, Hugo Boss, Lacoste, Frederique Constant, Diesel, Casio, Rotary, and Calvin Klein as well as many more!

First Class Watches Details

Written by the company

Authorised Watch Retailer
We are an official retailer for all the brands on our website. This ensures your product is authentic and comes with the correct box as well as fully stamped (where applicable) and valid manufacturer guarantee.
Free Delivery On All Orders
We send all our orders insured and quick service as standard. Orders above £50 are sent with Royal Mail Tracked 24 (95% arrive next day) and orders below this are sent Royal Mail 48. Guaranteed next day delivery is also available for £3.95 and is included free of charge for all orders over £250. Express international delivery is available through the postal service or DHL at discounted rates.
30 Day Returns Policy (extended for Christmas gifts)
We offer 30 days for you to return your item for refund or exchange. For Christmas we also extend our returns policy from October until January (terms apply, see website or contact us for details).
Customer Service
We pride ourselves on customer service. Reach us by phone, email and live chat.

Guaranteed authorised UK retailer with free UK delivery

100% authentic with official manufacturer's guarantee

As a high-street jeweller based in Kenilworth, Warwickshire we pride ourselves on providing high level customer service, genuine products and a great selection. Buy with confidence from an official UK retailer of more than 100 watch and jewellery brands.

Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Ordered and paid for a watch in…

Ordered and paid for a watch in February for a birthday present. Finally arrived late April. Id actually forgotten about it. To be fair, returned the item and they refunded quickly.

April 23, 2026
First Class Watches logo

Reply from First Class Watches

Dear Sarah,

I am very sorry you are unhappy with our service. As a family owned business we try our best to provide a good customer experience.

Looking at your order, I believe this popular Casio watch was on 3-4 month backorder/preorder at the time the order was placed.

I am very sorry if you were unaware of this, but it should also have been confirmed in your order acknowledgement. We will check and see if there is any way we can make this more clear for future customers.

We rely on positive customer experience to continue our business, if there is anything we can do to improve your experience and rating of our company, please do not hesitate to contact me directly on scott@firstclasswatches.co.uk.

My sincere apologies for any inconvenience caused,

Kind regards

Scott

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look