I was replacing a citizen watch of old and decided on vertically the same model. After a lot of research I decided that First class Watches looked good as their website was very informative and they o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a budget Timex watch for my holidays. It arrived less than 24 hours after ordering. Well packaged great delivery. No problems whatsoever. Also £10 cheaper than Timex site as a bit of a bonus.
Got two watches hesitantly from this shop online. They have a physical store. Got a decent price and watches were delivered promptly. Had an issue which got sorted quickly. Excellent customer service... See more
Have owned a couple of casio G Shock watches over quite a few years in the building trade, my last was a bit of a 'Triggers Broom' with a new bezel, strap and pins so I decided it was time for replace... See more
Company details
Information provided by various external sources
First Class Watches are fully brand authorised retailers of over 100 designer watch brands. We offer free first class delivery and a 30 day refund policy (extended during Christmas season) and you can make us an offer on most of our products. We take customer service very seriously so if there is anything we can do please don't hesitate to contact us! We have thousands of watches in stock for next day delivery from Maurice Lacroix, Raymond Weil, Junghans, Seiko, Citizen, Hugo Boss, Lacoste, Frederique Constant, Diesel, Casio, Rotary, and Calvin Klein as well as many more!
First Class Watches Details
Written by the company
- Authorised Watch Retailer
- We are an official retailer for all the brands on our website. This ensures your product is authentic and comes with the correct box as well as fully stamped (where applicable) and valid manufacturer guarantee.
- Free Delivery On All Orders
- We send all our orders insured and quick service as standard. Orders above £50 are sent with Royal Mail Tracked 24 (95% arrive next day) and orders below this are sent Royal Mail 48. Guaranteed next day delivery is also available for £3.95 and is included free of charge for all orders over £250. Express international delivery is available through the postal service or DHL at discounted rates.
- 30 Day Returns Policy (extended for Christmas gifts)
- We offer 30 days for you to return your item for refund or exchange. For Christmas we also extend our returns policy from October until January (terms apply, see website or contact us for details).
- Customer Service
- We pride ourselves on customer service. Reach us by phone, email and live chat.
Guaranteed authorised UK retailer with free UK delivery
100% authentic with official manufacturer's guarantee
As a high-street jeweller based in Kenilworth, Warwickshire we pride ourselves on providing high level customer service, genuine products and a great selection. Buy with confidence from an official UK retailer of more than 100 watch and jewellery brands.
Contact info
9 Warwick Road, CV8 1HD, Kenilworth, United Kingdom
- 01926 298499
- info@firstclasswatches.co.uk
- www.firstclasswatches.co.uk
4.9
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recommended.
Didn't like the first watch I'd chosen , FCW exchanged the piece with minimum fuss and maximum speed, great deal, will use again, top banana !
April 2, 2026
Great service
Easy to use website, great offers and speedy delivery. Good follow up support offered too
April 2, 2026
Easy to order and pay - Great Watch
Easy to order and pay
Very quick delivery
The watch looks great - and as described on the website
Excellent Service
April 2, 2026
Excellent value
Easy to purchase from, no problems and very quick delivery. Excellent value for money.
April 2, 2026
Great performance all way through the…
Great performance all way through the experience, wasn’t sure which watch to go for, changed my mind with no hassle, they then modified the bracelet to suit my wrist, and delivered next day - oh and it was the best price I could find on line - can’t fault them
April 1, 2026
Absolutely fantastic service
Absolutely fantastic service, really good communication from this company from the moment you order, to the after sales service.
I would definitely order again from this company.
April 1, 2026
Excellent Mondaine watch strap
Excellent product. Exactly as described. Very speedy delivery. Easy to fit.
March 31, 2026
Fantastic products!
This is an amazing company ,they have stunning jewellery at fantastic prices. Super speedy delivery and so well packed all. Would most definitely buy from them again as I already have ⭐️⭐️⭐️⭐️⭐️
March 24, 2026
The complete process of purchasing my…
The complete process of purchasing my watch was just so simple and straightforward. I will be sure to use First Class Watches again in the future, the entire experience was just so easy.
March 30, 2026
Active Reflex Smart Watch
Order completed quickly and watch is generally fine and good value but a couple of quibbles:
1) The manual says you can bluetooth earbuds and you can't which undermines usefulness of the MP3 player
2) There is supposed to be maps loaded but record of GPS activity shows no map
March 30, 2026
This is the 2nd time I’ve bought a…
This is the 2nd time I’ve bought a garmin from first class watches and always given great service at great prices
January 26, 2026
Was Sceptical at first...
Was Sceptical at first as their prices seemed to be so good.
Opinion completely changed after speaking their very helpful and friendly customer services.
Fantastic service.
Fantastic choice
Quick delivery
Already have 2 more watches saved on my favourites list.
April 12, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.