First Tech - Roseville Community Reviews 

69
TrustScore 4.5 out of 5

4.6

1210 Roseville Parkway, 95678 Roseville, CA, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Jeanne was extremely helpful and very professional in helping me with my issue. She also offered insight into how to make our money grow which was greatly appreciated.

Rated 5 out of 5 stars

Would like to express my appreciation for the help provided by Mr Michael Chesley in resolving a problem with my account. He took the time to understand the problem and also was very helpful in walk... See more

Company replied

Rated 5 out of 5 stars

Jessica Hite, at the Roseville, CA location, is incredibly professional, knowledgable, patient, and kind. Our family is going through some very difficult things and Jessica has been right there wi... See more

Company replied

Rated 5 out of 5 stars

I called to inquire about the limit on my LOC. Teshia Nelson answered my question, asked a few questions, and explained that I had other/better options. She could have just answered my question and le... See more

Company replied


Company details

  1. Federal Credit Union
  2. Car Finance and Loan Company
  3. Credit Union
  4. Financial Institution
  5. Financial Planner
  6. Mortgage Lender

About First Tech - Roseville Community

Written by the company

logo

Not-for-profit, member-owned, and committed to your financial wellbeing.

First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.

Why choose First Tech?

  • One of the largest credit unions in the country
  • Money.com’s Best Credit Unions for three years running (2022-2024)
  • 2022 American Banker Best Customer Experience (4th in the nation)
  • A CNN Best Home Improvement Loan pick for fast funding (February 2024)
  • Best Health Savings Accounts by Forbes (February 2024)
  • Best Small Personal Loans for fast funding by CNN (February 2024)
banner

Convenience

Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.

Innovation

First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.

Advocacy

As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.

Service

Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.

Security

First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.

Make an appointment
About us
Community commitment
Contact
banner


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(69)

4,103 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Give Joshua a gold star!

Talked to Joshua pertaining to setting up new accounts. He was helpful, called the manager to pave the way, and was friendly. All "A"s!

February 27, 2026
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!

Rated 5 out of 5 stars

Roseville Branch

What makes this experience along with every other experience GREAT are the employees at the Roseville branch. Mike V. helped me set up all of my accounts, while Afsi P. as well as everyone else constantly goes above and beyond to provide excellent customer service. I personally really appreciate each and every one of them.

February 20, 2026
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Jessica Hite was absolutely wonderful…

Jessica Hite was absolutely wonderful and so helpful.

February 24, 2026
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Afsi Pour was exceptional

Afsi Pour was exceptional! She was very knowledgeable and explained everything so well. We appreciated the time she spent with us.

February 21, 2026
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

We are very pleased with First Tech and…

We are very pleased with First Tech and Devin Harris. He is knowledgeable and explains every thing so we understand. He is a pleasure to work with. He’s very patient with us and makes us feel comfortable. Very easy to talk too.

February 18, 2026
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Mike Vaughn was professional

Mike Vaughn was professional, friendly, and a great asset to First Tech. Outstanding employee that made us feel very welcome. Keep him happy!

February 9, 2026
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Dakota answered by question quickly…

Dakota answered by question quickly that the automated responder couldn't understand.

January 15, 2026
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!

Rated 5 out of 5 stars

Great Premiere Banking Service

Taaniya Padda has been extremely helpful and responsive. She helped us to get the maximum interest on all of our savings accounts. She gave us excellent advise for our recent foreign travel and has been very available to answer any questions or concerns that we might have.

September 9, 2025
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Taaniya Padda is First Rate!

Taaniya Padda is my main contact person for Premier Services at FTFCU. From our first conversation to date, Taaniya has offered valuable information on options for handling my accounts. She is prompt, friendly and knowledgeable about the products available to me. I am grateful for her help.

December 10, 2025
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Fantastic and highly knowledgeable service

Mike Vaughan met with me on a very important matter. He was incredibly knowledgeable and helpful. His guidance made a huge impact in my financial planning.

December 20, 2025
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Afsi very good service

Afsi very good service

November 24, 2025
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Ro was AMAZING!!!

My name Is Quinton and I am a new member with First Tech credit union. I spoke with a young lady by the name of Ro who was by far the most PLEASANT , PROFESSIONAL and KIND HEARTED person I’ve ever had the pleasure of dealing with.

She went out of her way to make sure all my questions and concerns were answered ( did I mention in a kind hearted & loving way )

It really means a lot when there are people left in this world there take that ( Extra ) effort to help those of us who may be a little slower

With retrieving important information.. pls consider this young lady for a promotion well deserved!

November 12, 2025
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Transfer issues and pin issues

I spoke with your agent Bryan at the 1st Tech Branch in Roseville, CA. I had several issues that I needed help with and he was great! He was very patient as he walked me through all the steps to get resolution. I kept apologizing for taking so long but he was very kind and told me it was his pleasure to help me. It probably took at least 25 minutes as we tried several times until I finally got it! He was very sweet and so kind. He's one of the reasons I keep my account there. Please give him a raise! He deserves it!

November 7, 2025
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!

Rated 5 out of 5 stars

Devon Harris was extremely engaging and…

Devon Harris was extremely engaging and handled my request efficiently

October 15, 2025
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Banking with Devin

Devin was very courteous, knowledable and helpful. He is a shining example of why I bank with First Tech. Thanks Devin!

October 15, 2025
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!

Rated 5 out of 5 stars

Love banking with First Tech!

Jessica Hite is always a great help. Friendly and professional, we love banking with First Tech!

October 3, 2025
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Jessica Hite is Number 1 in Financial Solutions

Jessica Hite continues to assist me in every need or question I have. She is highly dependable. Jessica has gone above and beyond to help me. She has consistently assisted me over the past year. I highly recommend Jessica for any services needed at First Tech, Roseville, CA

October 1, 2025
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

The awesome Jessica Hite!

Jessica Hite was our bank representative… she was not only smart, informative, but quick! I hope she is continues working for this bank, because she is a gem!

September 30, 2025
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Jessica Hite was the best customer…

Jessica Hite was the best customer service rep and so fast and amazing! I highly recommend the Roseville Branch and LOVE Jessica! She helped me open my accounts and is always smiling!

September 25, 2025
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!

Rated 5 out of 5 stars

I came in today for general account…

I came in today for general account support and I received top tier service from Devin in the Roseville branch. Devin connected with me on the human level and was intentional getting to know me more to help discover my banking needs.

Thank you!

September 16, 2025
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look