First Tech - Roseville Community Reviews 

Jeanne was extremely helpful and very professional in helping me with my issue. She also offered insight into how to make our money grow which was greatly appreciated.

Mike Vaughan was wonderful to work with. He was very helpful and nice to speak with.

Alisha was great!! Super helpful!!

Would like to express my appreciation for the help provided by Mr Michael Chesley in resolving a problem with my account. He took the time to understand the problem and also was very helpful in walking me through some of the online requirements.
Very Thankful.

It’s our go to girl, Miss Jessica! She makes anything I need move as quick as lightning, unless I just want to shoot the shit with her. Lol. She sticks to Buisness, is efficient, lovely, intelligent, warm and just the best! She better not think of leaving! You all better take good care of her! She cleans up other peoples messes, too. My mom needed paperwork to add me to her acct and it didn’t happen UNTIL I sat with Jessica. She makes a few calls and POOF, it’s all sorted out. She makes everything look easy. She knows her shit!

Jason and Roland are amazing managers and the staff are wonderful.

Jessica Hite, at the Roseville, CA location, is incredibly professional, knowledgable, patient, and kind. Our family is going through some very difficult things and Jessica has been right there with us through it all. She has answered all of our questions, multiple times if needed, with a smile. Things that seemed impossible became possible with Jessica’s help.

I highly recommend First Tech Credit Union to anyone looking for a personable, professional financial institution.

Donna L.

Recently We changed our Rewards Checking and Savings into the name of our Trust. Upon doing that I am NO longer able to track the progress, on-line, towards meeting the requirements to gain our reward interest. This is unacceptable. Please let me know when this deficiency will be corrected.

Jessica and Mike Vaughan answered all my questions and gave great customer service.

I called to inquire about the limit on my LOC. Teshia Nelson answered my question, asked a few questions, and explained that I had other/better options. She could have just answered my question and let it go. Instead, she set me up in a personal loan to consolidate high-interest debt.

I accompanied my 97 year old mother into First Tec Roseville office to discuss her 250000 CD’s maturing, we had the displeasure of dealing with the branch manager who was extremely rude and unprofessional. When we suggested that we may end our relationship with First Tec he encouraged us to do so. We are very concerned that first Tecs representatives that contacted my mother by phone and advised her to roll her CD over from her account five years ago, which were earning a decent interest rate into a 5 year term CD with a extremely low rate. We expressed our concern about that transaction only to be scolded that the practice was totally legal and proper. He then encouraged us to take our business elsewhere.

We had a great experience with Jessica Hite at the Roseville location. She is professional and it was a pleasure having her notarize our documents.

It was my first time in a long time visiting my local branch, greeted the minute I walked in by gentleman sitting at greeter station and signed me in. He communicated there would be a wait, which I didn’t mind. By the time it was my turn I got great service from Afsi, Jessica and Mike. Will definitely be coming back to do more business.

Mike Vaughan is a very experienced professional he has a lot of knowledge in his field. He was very courteous & made everything easier for us. We’ve know him for many years & he has always treated us kindly we absolutely love & trust him

Mike Vaughn was great.

I had a good experience with their Notary on 03/14/26
However my previous experience with:
ISSA HASAN - at our Roseville location
was terrible.

We went in to get a new ATM card. He got myself and my husband to close our Rewards Checking Account, saying that the banking was phasing that out and we had to. And he opened a new checking account for us, with some new promotional reward system.
I found out later that we did not have to close our Rewards Checking Account. They were not offering it to new members but older members who had it could keep it and keep earning dividends on their balance, which we cannot with our new account.
He tricked us to make his sales look good.
He was evasive when we tried to reach out later.

Devin did a great job, excellent experience, nice easy and friendly!

Otsi is always so friendly and helpful to work with in the branch! She has taken care of multiple banking needs, from new accounts to wire transfers.

Mike Vaughan has been great help to make my decision pertaining to my banking
I am very pleased
Thanks