First Tech - Roseville Community Reviews 

69
TrustScore 4.5 out of 5

4.6

1210 Roseville Parkway, 95678 Roseville, CA, US


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Rated 5 out of 5 stars

Jeanne was extremely helpful and very professional in helping me with my issue. She also offered insight into how to make our money grow which was greatly appreciated.

Rated 5 out of 5 stars

Would like to express my appreciation for the help provided by Mr Michael Chesley in resolving a problem with my account. He took the time to understand the problem and also was very helpful in walk... See more

Company replied

Rated 5 out of 5 stars

Jessica Hite, at the Roseville, CA location, is incredibly professional, knowledgable, patient, and kind. Our family is going through some very difficult things and Jessica has been right there wi... See more

Company replied

Rated 5 out of 5 stars

I called to inquire about the limit on my LOC. Teshia Nelson answered my question, asked a few questions, and explained that I had other/better options. She could have just answered my question and le... See more

Company replied


Company details

  1. Federal Credit Union
  2. Car Finance and Loan Company
  3. Credit Union
  4. Financial Institution
  5. Financial Planner
  6. Mortgage Lender

About First Tech - Roseville Community

Written by the company

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Not-for-profit, member-owned, and committed to your financial wellbeing.

First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.

Why choose First Tech?

  • One of the largest credit unions in the country
  • Money.com’s Best Credit Unions for three years running (2022-2024)
  • 2022 American Banker Best Customer Experience (4th in the nation)
  • A CNN Best Home Improvement Loan pick for fast funding (February 2024)
  • Best Health Savings Accounts by Forbes (February 2024)
  • Best Small Personal Loans for fast funding by CNN (February 2024)
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Convenience

Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.

Innovation

First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.

Advocacy

As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.

Service

Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.

Security

First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

69 reviews

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4.6

All reviews

(69)

4,103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Representative worked TRULY for ME!

The fellow who answered my call today WAS EXCEPTIONAL!!! He answered my questions AND took the time to share with me SEVERAL alternatives as to how I could make my money work better for me. I felt that he was TRULY WORKING FOR ME!

April 17, 2025
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

Your support means everything to us! Thank you for sharing.

Rated 5 out of 5 stars

Ryan was easy to talk with

Ryan was easy to talk with, took care of my CU needs efficiently, and allowed me to move through my day quickly.

April 12, 2025
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

Thanks for the fantastic review, Stan! We love to hear you had a great experience and that Ryan made such a positive impact. Our team is always here to help, and we appreciate your kind words!

Rated 5 out of 5 stars

Great customer service and competent staff

My wife and I went into the branch to take care of several transactions and to give my wife access to my account. We worked with Jessica Hite. She was wonderful. She took care of everything quickly and got my wire out successfully. She was competent, pleasant, and had a great attitude. It's people, like Jessica, that keep me a loyal customer.

April 4, 2025
Unprompted review
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

Thanks for the fantastic review, J. Fox! We love to hear you had a great experience and that Jessica made such a positive impact. Our team is always here to help, and we appreciate your kind words!

Rated 5 out of 5 stars

Easy application process

Easy application process. Helpful staff.

April 27, 2024
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

Hi Christine, thank you for your positive feedback! We're thrilled to hear that you found our application process easy and our staff helpful. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Everyone was very helpful and friendly

Everyone was very helpful and friendly. Accounts were established very quickly

January 20, 2023
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

Hi Blain, we’re thrilled to get this kind of feedback.Thank you for taking the time to review us. We look forward to working with you and thank you for your membership!

Rated 4 out of 5 stars

1st Tech is great but some of the recent changes have me puzzled

I have banked with Firs Tech since about 1993.

I have had great experiences with mortgages with them. I also like their online banking and the call center staff are very helpful.

I’m less thrilled with the new branch set up I experienced last week. The receptionist was not friendly or welcoming and wanted to argue about how the branch experience used to be. The lobby was cold and sterile not welcoming. The banker who assisted me was great. I wish all the changes had been explained in emails to me before I walked into the branch.

May 28, 2022
First Tech - Roseville Community logo

Reply from First Tech - Roseville Community

Thank you, we’re here to help!

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