First Tech - Santa Rosa Community Reviews 115

TrustScore 5 out of 5

4.9

2500 Mendocino Avenue, 95403 Santa Rosa, CA, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Amanda Urias has been very helpful in getting me the correct bills for my Africa trips. She has been very patient and checked each bill to ensure there were no marks or rips and that they were printed... See more

Company replied

Rated 5 out of 5 stars

For the first time in my life I feel like I have a personal Financial Advisor and a Banker who knows me and my family and our needs in Mayra Jimenez-Metoyer at First Tech in Santa Rosa. Mayra remem... See more

Company replied

Rated 5 out of 5 stars

Amanda Urias makes banking easy and comfortable. She is always accommodating and knows my husband and I like to bank in person. She is patient and teaches us how to do things online keeping us up to d... See more

Company replied

Rated 5 out of 5 stars

GREAT Experience with Amanda Urias at the Santa Rosa branch! I had some questions about moving a year end monetary gift, and she took the time to explain different options with different accounts. She... See more

Company replied


Company details

  1. Federal Credit Union
  2. Car Finance and Loan Company
  3. Credit Union
  4. Financial Institution
  5. Financial Planner
  6. Mortgage Lender

About First Tech - Santa Rosa Community

Written by the company

logo

Not-for-profit, member-owned, and committed to your financial wellbeing.

First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.

Why choose First Tech?

  • One of the largest credit unions in the country
  • Money.com’s Best Credit Unions for three years running (2022-2024)
  • 2022 American Banker Best Customer Experience (4th in the nation)
  • A CNN Best Home Improvement Loan pick for fast funding (February 2024)
  • Best Health Savings Accounts by Forbes (February 2024)
  • Best Small Personal Loans for fast funding by CNN (February 2024)
banner

Convenience

Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.

Innovation

First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.

Advocacy

As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.

Service

Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.

Security

First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.

Make an appointment
About us
Community commitment
Contact
banner


Contact info

4.9

Excellent

TrustScore 5 out of 5

115 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amanda Urias has been very helpful in…

Amanda Urias has been very helpful in getting me the correct bills for my Africa trips. She has been very patient and checked each bill to ensure there were no marks or rips and that they were printed in 2013 or soon. I appreciated her kindness and professionalism.

June 17, 2026
Unprompted review
First Tech - Santa Rosa Community logo

Reply from First Tech - Santa Rosa Community

We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!

Rated 5 out of 5 stars

For the first time in my life I feel…

For the first time in my life I feel like I have a personal Financial Advisor and a Banker who knows me and my family and our needs in Mayra Jimenez-Metoyer at First Tech in Santa Rosa. Mayra remembers me! Thanks to her warmth and truly caring ways I don’t just walk in and out of just another bank where they don’t know me as any different than the last customer who walked in and out.
Mayra truly cares about her customers as people that she genuinely likes and wants to know better. When we sold a home in Napa and needed advice on how to invest the proceeds she knew just how to advise us so that we felt confident with the choices we made that day.
I have been a member of First Tech for many years and I just want to thank her and say what a difference Mayra has made in making my experience fresh and welcoming and something I look forward to!

June 12, 2026
Unprompted review
First Tech - Santa Rosa Community logo

Reply from First Tech - Santa Rosa Community

Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!

Rated 5 out of 5 stars

Mayra went above and beyond helping us…

Mayra went above and beyond helping us with all of our trust paperwork for our accounts

June 8, 2026
Unprompted review
First Tech - Santa Rosa Community logo

Reply from First Tech - Santa Rosa Community

Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!

Rated 5 out of 5 stars

Sophia Freedman is amazing to work…

Sophia Freedman is amazing to work with. She very professional and highly recommended.

June 4, 2026
Unprompted review
First Tech - Santa Rosa Community logo

Reply from First Tech - Santa Rosa Community

Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!

Rated 5 out of 5 stars

Amanda Urias provided awesome support…

Amanda Urias provided awesome support for all my questions. She was patient, knowledgeable, and efficient. I always have a great experience at First Tech!

June 1, 2026
Unprompted review
First Tech - Santa Rosa Community logo

Reply from First Tech - Santa Rosa Community

We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!

Rated 5 out of 5 stars

Thank you Sophia Freedman

Thank you Sophia Freedman , you are very helpful and professional,Also funny

May 20, 2026
Unprompted review
First Tech - Santa Rosa Community logo

Reply from First Tech - Santa Rosa Community

We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!

Rated 5 out of 5 stars

Love Sophia is was very helpful

May 20, 2026
Unprompted review
First Tech - Santa Rosa Community logo

Reply from First Tech - Santa Rosa Community

Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!

Rated 5 out of 5 stars

Five stars for Amanda

Amanda Urias has always been very helpful to me and she responds quickly to my calls and inquiries. I look forward to working with her in the future.

May 5, 2026
Unprompted review
First Tech - Santa Rosa Community logo

Reply from First Tech - Santa Rosa Community

We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!

Rated 5 out of 5 stars

Myra was awesome

Myra was awesome, reassuring, very thorough & calmed me right down with my scam scare.

May 1, 2026
Unprompted review
First Tech - Santa Rosa Community logo

Reply from First Tech - Santa Rosa Community

We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!

Rated 5 out of 5 stars

Mayra is an excellent account…

Mayra is an excellent account representative. She always has a better idea on how to maximize interest earnings w certificates of deposits. Thanks again for your expert and friendly advice

April 30, 2026
Unprompted review
First Tech - Santa Rosa Community logo

Reply from First Tech - Santa Rosa Community

We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!

Rated 5 out of 5 stars

Great Credit Union for Personal Loans!

We are new to First Tech Federal Credit Union and were in need of a personal loan. We were helped by Sophia and had a great experience from start to finish! She was extremely helpful and kind. I would definitely recommend!!

April 23, 2026
Unprompted review
First Tech - Santa Rosa Community logo

Reply from First Tech - Santa Rosa Community

We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!

Rated 5 out of 5 stars

Amanda Urias makes banking easy and…

Amanda Urias makes banking easy and comfortable. She is always accommodating and knows my husband and I like to bank in person. She is patient and teaches us how to do things online keeping us up to date. We are grateful to have a banker that cares and knows our preferences.

April 28, 2026
Unprompted review
First Tech - Santa Rosa Community logo

Reply from First Tech - Santa Rosa Community

We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!

Rated 5 out of 5 stars

5 Star banking service. Amanda Urias has been very professional…

Amanda Urias has been very professional in helping me to establish a new certificate. She kept in-touch by phone and set up our appointment for this morning. She enabled me to earn the best rate possible, and also updated my other accounts to reflect my designated beneficiaries (POD). I appreciate her friendly and patient manner, as well as her willingness to answer any questions I may have in the future. Thank you, Amanda.

April 24, 2026
Unprompted review
First Tech - Santa Rosa Community logo

Reply from First Tech - Santa Rosa Community

We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!

Rated 5 out of 5 stars

I love Sophia she helps me with all my…

I love Sophia she helps me with all my banking needs! Highly recommended this bank!

April 20, 2026
Unprompted review
First Tech - Santa Rosa Community logo

Reply from First Tech - Santa Rosa Community

We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!

Rated 5 out of 5 stars

Amanda is amazingly helpful

Amanda is amazingly helpful. Very patient and thorough. She took care of everything and set our minds at ease.

April 20, 2026
Unprompted review
First Tech - Santa Rosa Community logo

Reply from First Tech - Santa Rosa Community

Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!

Rated 5 out of 5 stars

Amanda Urias has supported me for the…

Amanda Urias has supported me for the past few years. she is competent, customer focused, and a pleasure to work with. having local resources is he reason I continue to bank with First Tech.

April 20, 2026
Unprompted review
First Tech - Santa Rosa Community logo

Reply from First Tech - Santa Rosa Community

Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!

Rated 5 out of 5 stars

Sophia Freedman was extremely helpful…

Sophia Freedman was extremely helpful and I appreciated her kind and supportive attitude!

January 30, 2026
Unprompted review
First Tech - Santa Rosa Community logo

Reply from First Tech - Santa Rosa Community

We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!

Rated 5 out of 5 stars

Great customer service

Amanda reached out both via phone and email to let me know my CD was maturing soon. I stopped in the branch and she was friendly and helpful. She made the adjustments necessary and got the job done knowledgeably and quickly.

April 14, 2026
Unprompted review
First Tech - Santa Rosa Community logo

Reply from First Tech - Santa Rosa Community

We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!

Rated 5 out of 5 stars

Mayra was extremely helpful in…

Mayra was extremely helpful in reviewing my accounts. Excellent experience.

April 9, 2026
Unprompted review
First Tech - Santa Rosa Community logo

Reply from First Tech - Santa Rosa Community

Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!

Rated 5 out of 5 stars

Amanda was extremely helpful

Amanda was very knowledgeable and patient helping me with a complex situation. She was very friendly and answered all my questions.

April 7, 2026
Unprompted review
First Tech - Santa Rosa Community logo

Reply from First Tech - Santa Rosa Community

Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look