Amanda Urias went out of her way to help and provide some of the most complete help and information regarding my finances. New to all of the ins and outs of the choices was daunting, she is amazing-an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First Tech understands the value of providing excellent customer service, and they deliver it every time. The staff is knowledgeable, courteous, friendly and does whatever needs to be done to meet t... See more
Company replied
The representative reached out to me by phone to make an appointment, and this is something I had been meaning to do. When I met with Dallas Carter, he helped me with a strategy for a CD that was matu... See more
Company replied
Great experience at the Santa Rosa branch. I have been banking there for a long time and special kudos to Amanda. She helped me clean up several accounts, suggested options and was super clear and com... See more
Company replied
Company details
- Federal Credit Union
- Car Finance and Loan Company
- Credit Union
- Financial Institution
- Financial Planner
- Mortgage Lender
About First Tech - Santa Rosa Community
Written by the company
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
Make an appointment
About us
Community commitment
Contact
Contact info
2500 Mendocino Avenue, 95403, Santa Rosa, CA, United States
- +1 855-855-8805
4.9
Excellent
119 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sophia Freedman was extremely helpful…
Sophia Freedman was extremely helpful and I appreciated her kind and supportive attitude!
January 30, 2026
Unprompted review
Reply from First Tech - Santa Rosa Community
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Great customer service
Amanda reached out both via phone and email to let me know my CD was maturing soon. I stopped in the branch and she was friendly and helpful. She made the adjustments necessary and got the job done knowledgeably and quickly.
April 14, 2026
Unprompted review
Reply from First Tech - Santa Rosa Community
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Mayra was extremely helpful in…
Mayra was extremely helpful in reviewing my accounts. Excellent experience.
April 9, 2026
Unprompted review
Reply from First Tech - Santa Rosa Community
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Amanda was extremely helpful
Amanda was very knowledgeable and patient helping me with a complex situation. She was very friendly and answered all my questions.
April 7, 2026
Unprompted review
Reply from First Tech - Santa Rosa Community
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Customer service is extremely…
Customer service is extremely excellent.
Treat you very kindly and with respect. I’m very grateful to have first tech as my financial institution for a very long time .
April 2, 2026
Unprompted review
Reply from First Tech - Santa Rosa Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Thanks Mayra!
I’m in my 80s, so banking can be confusing at times, but whenever I need help I call Mayra because I know she is always helpful when I need support!
April 1, 2026
Unprompted review
Reply from First Tech - Santa Rosa Community
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Amanda U. - Great Service!
I have worked with Amanda multiple times. She is friendly and has her clients’ best interest in mind. She is very responsive and efficient. Highly recommend!
March 30, 2026
Unprompted review
Reply from First Tech - Santa Rosa Community
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
I love working with Sophia Freedman
I love working with Sophia Freedman . She an amazing person to work with . She very professional.
March 27, 2026
Unprompted review
Reply from First Tech - Santa Rosa Community
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Sophia Freedman has always been so…
Sophia Freedman has always been so great and helpful. She been patient, kind and so are the rest of the gals .Amanda Urias is also great.
March 26, 2026
Unprompted review
Reply from First Tech - Santa Rosa Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Mayra provided us support with our…
Mayra provided us support with our banking needs today. She was pleasant to work with and we recommend asking for her during your next visit!
March 25, 2026
Unprompted review
Reply from First Tech - Santa Rosa Community
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Reply from First Tech - Santa Rosa Community
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Thank you Sophia Freeedman for being so…
Thank you Sophia Freeedman for being so helpful. Thanks for taking care of my check order and answering all my banking questions and doing my transfers. You always so friendly and helpful.
March 24, 2026
Unprompted review
Reply from First Tech - Santa Rosa Community
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Mayrajiminez-Metoyer
Mayra was extremely helpful. She guided me through a process that was difficult.
March 20, 2026
Unprompted review
Reply from First Tech - Santa Rosa Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Friendly and professional
Mayra helped make this a pleasant experience
March 18, 2026
Unprompted review
Reply from First Tech - Santa Rosa Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Exceptional customer service
Mayra went out of her way to keep me as a First Tech customer. One of my CDs reached it's maturity date. I was contemplating moving the funds to another credit union. Mayra offered to try and gain approval for a higher rate to keep my funds at First Tech. I'm pleased to say she was successful!
March 12, 2026
Unprompted review
Reply from First Tech - Santa Rosa Community
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
I come see Sophia for all my banking…
I come see Sophia for all my banking she is very helpful, kind and friendly . She is professional and willing above and beyond.
March 17, 2026
Unprompted review
Reply from First Tech - Santa Rosa Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Exemi Martinez Perez provided excellent…
Exemi Martinez Perez provided excellent service and very friendly.
March 16, 2026
Unprompted review
Reply from First Tech - Santa Rosa Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Amanda at First Tech
Amanda Took the time to walk me through a problem I was having. she is efficient, Professional and kind.
Thank you!
March 13, 2026
Unprompted review
Reply from First Tech - Santa Rosa Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Customer Service- Outstanding
Outstanding service! The banking team was professional, knowledgeable, and truly took the time to understand my needs. They made the entire process smooth and stress-free. I really appreciate their excellent customer care and highly recommend them. Thank you, Sophia!
February 27, 2026
Unprompted review
Reply from First Tech - Santa Rosa Community
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Reply from First Tech - Santa Rosa Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.