Jose Flores was the reason behind my experience today with First Tech. He is one of the most positive, outgoing, funny, experienced representatives I have ever spoken with. He was kind & walked me th... See more
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I truly appreciate the personal support and guidance I've received from Ranu Lamba. It means a lot to know there's someone I can always reach out to when questions come up and to get thoughtful, quick... See more
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Eric Pseat has been invaluable in managing our funds at First Tech for the past several years. He has worked with my husband and me in making decisions about investing in CDs, and consistently makes... See more
Company replied
I spoke to Jose Flores and Roselyn (if I remember the name correctly) due to a dispute case. During my experience with customer service, they were both amazing. They showed great empathy for my situat... See more
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Company details
- Federal Credit Union
- Car Finance and Loan Company
- Credit Union
- Financial Institution
- Financial Planner
- Mortgage Lender
About First Tech
Written by the company
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
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About us
Community commitment
Contact
Contact info
4.9
Excellent
4K reviews
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One major experience of me was how well he directed me through the process
One major experience was how well my customer service agent Frank, handled my issue. He was friendly warm and went above and beyond to make sure I was taken care of. I truly appreciated how attentive and considerate he was throughout the entire interaction.
April 15, 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Justin was great and super helpful!
April 16, 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Josh Turner was so helpful
Josh Turner was so helpful, I called in so frustrated because of a charge that needed Disputed he was so calm and helpful he did the dispute for me explained the process I felt much better when I hung up. Excellent customer service John Turner
April 16, 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Teshia provided very clear explanation
Teshia provided very clear explanation, friendly, patient and suggested possible options
April 16, 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Rathish helped us out kindly and…
Rathish helped us out kindly and efficiently! Opening an account was easy.
April 16, 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Jose Flores was the reason behind my…
Jose Flores was the reason behind my experience today with First Tech. He is one of the most positive, outgoing, funny, experienced representatives I have ever spoken with. He was kind & walked me thru the whole process with mega patience.
Thanks, Jose Flores
April 16, 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
She completed the job.
April 16, 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Very professional and efficient…
Very professional and efficient service. The team provided strong support during my relocation from another country, guiding me through each step and clearly explaining everything. Communication was consistent, and the process was smooth despite the complexity. Highly recommended.
April 16, 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Super helpful and kind during a very…
Super helpful and kind during a very stressful time!! Thank you so much - I love First Tech!!
April 16, 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
The agent fixed my problem with Zelle…
The agent fixed my problem with Zelle payments quickly. He explained everything he was doing clearly. Wait times were minimal. Thanks 👍
April 16, 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Customer Service
Scot did an amazing job helping me dispute fraudulent charges and taught me how to navigate using my card digitally! Very helpful
April 16, 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Kara was extremely helpful and patient.
April 16, 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Top tier service
Lauren jones was the phone representative I got today she was thorough and definitely showed care in the call. She answered all my questions and was respectful about my time. Thank you Lauren
April 16, 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
The Representative was amazing!
The Representative was amazing!! He was kind, patient, professional, and thorough
April 16, 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Always friendly and helpful.
April 16, 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Best customer service call ever
Marshawna Made this call so smooth and had great information and in-site. She made me feel very comfortable and was very helpful. Answered every question thoroughly, was able to provide everything I needed, and the conversation made me feel like I was speaking with someone I know personally yet we are strangers. Makes me feel like she genuinely loves what she does.
April 16, 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Alana Tate
Alana Tate, amazing service, very good listener, knowledgeable of the services and very helpful with the advices of what it’s best for customers .
April 16, 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
I've been working with Benny Mirsa at…
I've been working with Benny Mirsa at First Tech Federal Credit Union Cedar Hills for over a year now. He's very professional, knowledgeable and friendly to work with.
I really appreciate your help in dealing with my banking.
April 15, 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Representative (Alana Tate) represented First Tech very well
Representative (Alana Tate) was very personable and helpful, despite finding that First Tech did not provide the type of loan (California Go Green for Solar). And she also provided a very thorough answer for another question I had. Very much enjoyed the interaction with her.
April 16, 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
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