Third time using this company, all staff are helpful, efficient, not push or sales-y at all make you feel really comfortable and always get the best price. Great delivery, easy to book in collections... See more
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Review summary
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Reviews shaping this summary
Exceptional seamless service from start to finish. The staff were so helpful answering any questions or concerns put to them. The processes were straight forward and we received our new car within... See more
I had Nick (Tynan) looking after me. He was excellent from start to finish ensuring I was kept in the loop at every stage and making sure everything went smoothly. Even following hold ups in the p... See more
I, like many car owners, get very frustrated with dealerships as they are staffed by inexperienced and selfish salespeople who don’t listen to what customers want! So when I made my enquiry wit... See more
Company details
About First Vehicle Leasing
Written by the company
With over 20 years experience - whether it's for business or personal use, we will tailor a low cost and flexible car leasing package that is just right for you and your budget!
We've made a cheap car lease easy and accessible to everyone, visit our web site and see for yourself just how competitive we are.
Our budget-based search facility makes hunting down the most competitive lease deals simply child's play - just select your budget price-range and there you have it - you won't find a better price anywhere! And you can get a direct price by using our instant quotation facility - nothing could be simpler.
Best UK Car Leasing Deals for Personal and Business contracts
Written by the company
- Promise 1: The best deal.
- A great deal. We negotiate with manufacturers and dealers daily to secure vehicles at prices others simply can't match. Try us.
- Promise 2: The best service.
- We know cars, and we have a large team of experts at the end of the phone ready to help you, with an average of over ten years of experience.
- Promise 3: No sales pressure.
- We recognise that an enquiry is just that. It is not an invitation to harass you with phone calls or 'buy now' emails. We don't need to push people into doing business with us. We have been in business since 1999 because we respect our customers' privacy.
Contact info
Enterprise House, Drumpellier Business Park, Glasgow Road, ML5 1EL, Coatbridge, United Kingdom
- 0800 298 2030
- crm@fvl.co.uk
- www.firstvehicleleasing.co.uk
4.7
Excellent
820 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
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Really easy to order my new car
Really easy to order my new car, the second I've had with FVL. Chris Peart who managed my account and deal was really helpful and the whole process was simple. Would highly recommend FVL. Thanks so much
November 21, 2025
Unprompted review
Over promise and under deliver
Over promise and under deliver. Finally received my car over a month after promised. Advertised as in stock..it wasn’t..changed colour to receive one that was ready..it wasn’t. Sales bloke stopped communicating once paperwork signed.
November 21, 2025
Reply from First Vehicle Leasing
Hi Lucy
I'm really sorry you did not have a good experience with us. I can see you originally ordered a car with us in May with an estimated delivery of late September so the car was not advertised or sold to you as in stock. Unfortunately, this batch of cars was subject to a production delay with the manufacturer which meant they did not arrive in line with the original estimate. I can also see that you opted to change colour to a one that was coming sooner and it did come sooner (the original car has still not arrived with the dealer). Unfortunately, Paul, who you dealt with when you ordered the car, left FVL so that may be the reason for the lack of comms from him. I can see that other colleagues were in touch with you regularly about your order.
Again, I'm really sorry you an not happy with the way things were handled. I'd be happy to discuss further should you wish. Please email crm@fvl.co.uk
Thanks
Duncan
Easy process from start to finish
Easy process from start to finish. Great service and communication excellent.
November 21, 2025
Highly Recommend
I dealt with Ross Longmuir from the start, and from the initial call I knew I was in safe hands. He always came back to me whenever I had any questions and went above and beyond to get me the car quickly. Couldn’t recommend Ross enough.
November 21, 2025
Unprompted review
Good communication and fairly competitive.…
Good communication and fairly competitive pricing. Got my preferred car with the minimum of hassle.
November 20, 2025
Nothing was too much trouble.
From the first enquiry to getting my car the service was great. I had quite a few questions through out the process and nothing was too much trouble. They always made me feel important. I now have my car and so pleased with everything. Specially the price.
Would definitely recommend and use again.
November 16, 2025
excellent service from start to finish
excellent service from start to finish. I was kept informed every step of the way right up to when my car was delivered
November 14, 2025
Unprompted review
Never leased a car before
Never leased a car before Hannah and Paul made it very easy and explained all the steps needed to go through to me.
November 15, 2025
helpful, informative, supportive
We found FVL to be helpful and supportive throughout the process. They responded swiftly and in a well informed way to questions throughout.
The amount of paperwork we needed to provide was a bit overwhelming!
November 14, 2025
Good product, good price and great service.
Phone calls were regular and informative. Car arrived as described and on time. Delivery Driver polite, professional and extremely helpful. Great service at a good price.
November 10, 2025
Great service
All the girls that I dealt with were all very competent and professional. Thanks for making the journey simple.
Best regards
William Elliott
November 9, 2025
Incredible service and Ross has been amazing
This is the first time we have needed a car having lived in London for many years and as it is all so new, we decided to lease. The industry is a bit if a minefield and I luckily managed ti stumble across 'First Vehicle Leasing' through a Google search.
After submitting my enquiry, our contact Ross Longmuir contacted me immediately, firstly via phone and then via email. As this was our first time, we had a A LOT of questions about the process, how everything worked and things we should/shouldn't look out for.
Ross has been ABSOLUTELY INCREDIBLE - he answered all of our questions extremely promptly and put us at ease going through this process for the first time.
Ross helped with the car spec, pros &cons of various things, what to expect on delivery, the different colour options available & associated costs and what to expect through the process from him & his team. He even recommended a good place to buy car mats. Once we had chosen the car, Ross gave me a 15 minute phone call to finalise everything and answer remaining questions.
Since receiving the car, Ross has checked in with us and is also following up with the dealer and resolving an issue with the delivery process. He has continued to offer his services throughout and I have no doubt he will always be on hand to help.
His colleagues in the customer service team, namely, Shannon, Cheryl and Leeanne were also extremely helpful and prompt at responding.
I couldn't recommend FVL anymore highly and have already sent their details to a family member ahead of their next car lease.
November 8, 2025
Helpful and courteous service. Good follow up and kept me informed of progress.
Helpful and courteous service
November 5, 2025
Great communication and great service
Great communication and great service, always updated and informed of each step when leasing a new car.
October 13, 2025
Unprompted review
Great, professional and knowledgeable
Such a great experience with my recent upgrade, the transition was very smooth and the helpful advice and help from Peter who helped me choose my latest vehicle and it turned out to be a very good choice!
The delivery was on time and the communication between myself and FBL was great and if I ever had any questions I had no hesitation in phoning to ask, would definitely recommend.
October 22, 2025
Tickled pink
Driver extremely helpful and explained all aspects of all the
instruments and devices
October 29, 2025
Second vehicle with FVL
Second vehicle with FVL. Peter went the extra mile to find the right deal for me. Extremely satisfied.
October 31, 2025
Peter Sherry was a pleasure to deal…
Peter Sherry was a pleasure to deal with. He was very polite, professional and excellent communication skills. I feel Peter is a credit to the business and I will certainly be contacting him again when I change my car
kind regards
Lisa Suddes
October 29, 2025
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