First Vehicle Leasing Reviews 

820
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 225 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the helpful and professional staff for guiding them through the entire process, making vehicle leasing remarkably smooth and straightforward. People highlight the exceptional customer service, noting that agents provide quick responses, clear guidance, and consistent communication from start to finish. However, some customers also noted occasional issues regarding unexpected delivery delays and conflicting communication about arrival schedules. A few reviewers experienced frustrating follow-ups and unhelpful responses when trying to resolve problems or seek support after signing their contracts. These individuals felt that communication broke down once complications arose with their vehicle arrangements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is friendly, helpful, and provides... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless experience from the initial... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that vehicles often arrive on time... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt responses,... See more

User experience

Customers had positive experiences with user experience, consistently describing the journey as smooth, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third time using this company, all staff are helpful, efficient, not push or sales-y at all make you feel really comfortable and always get the best price. Great delivery, easy to book in collections... See more

Rated 5 out of 5 stars

Exceptional seamless service from start to finish. The staff were so helpful answering any questions or concerns put to them. The processes were straight forward and we received our new car within... See more

Rated 5 out of 5 stars

I had Nick (Tynan) looking after me. He was excellent from start to finish ensuring I was kept in the loop at every stage and making sure everything went smoothly. Even following hold ups in the p... See more

Rated 5 out of 5 stars

I, like many car owners, get very frustrated with dealerships as they are staffed by inexperienced and selfish salespeople who don’t listen to what customers want! So when I made my enquiry wit... See more


Company details

  1. Leasing Service
  2. Car Leasing Service

About First Vehicle Leasing

Written by the company

With over 20 years experience - whether it's for business or personal use, we will tailor a low cost and flexible car leasing package that is just right for you and your budget!

We've made a cheap car lease easy and accessible to everyone, visit our web site and see for yourself just how competitive we are.
Our budget-based search facility makes hunting down the most competitive lease deals simply child's play - just select your budget price-range and there you have it - you won't find a better price anywhere! And you can get a direct price by using our instant quotation facility - nothing could be simpler.

Visit us today at First Vehicle Leasing and find out for yourself why we are first... or call us for free on 0333 222 3296 today.

Best UK Car Leasing Deals for Personal and Business contracts

Written by the company

Promise 1: The best deal.
A great deal. We negotiate with manufacturers and dealers daily to secure vehicles at prices others simply can't match. Try us.
Promise 2: The best service.
We know cars, and we have a large team of experts at the end of the phone ready to help you, with an average of over ten years of experience.
Promise 3: No sales pressure.
We recognise that an enquiry is just that. It is not an invitation to harass you with phone calls or 'buy now' emails. We don't need to push people into doing business with us. We have been in business since 1999 because we respect our customers' privacy.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

820 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(820)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

FVL ,so easy to deal with…

I found First Vehicle Leasing so positive to deal with. At the outset of my enquiry about vehicle leasing they were forthcoming with information that aided my decision to go with them for my first vehicle lease, and at a very competitive price. I would highly recommend FVL.

October 22, 2025
Rated 5 out of 5 stars

Very Impressed

I have recently sorted a lease deal out through FVL and the process was made very simple. Firstly Ross was sure to help me get the right car and went through everything in detail to make sure i understood everyhring i needed too. Then I had the pleasure of dealing with Leanne who again went above and beyond to ensure everything went a smooth as possible. All in all a good experience.

October 25, 2025
Rated 5 out of 5 stars

Wonderful service

My third car with FVL and once again I was totally satisfied with the service I received from all the staff I dealt with. Chris was my first contact and he couldn’t have been more helpful, went above and beyond, made the full process an enjoyable experience.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Helpful service finding a vehicle just right for me & great communication when arranging delivery. The car arrived in good time & in perfect condition thank you to all involved at FVL👍🏽

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

This my first experience of lease a…

This my first experience of lease a car. Once I knew what I wanted it was a surprisingly easy way to get what I needed.
Hannah was my first point to contact and she guided me through the process very professionally.

September 22, 2025
Unprompted review

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