First Vehicle Leasing Reviews 

820
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 225 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the helpful and professional staff for guiding them through the entire process, making vehicle leasing remarkably smooth and straightforward. People highlight the exceptional customer service, noting that agents provide quick responses, clear guidance, and consistent communication from start to finish. However, some customers also noted occasional issues regarding unexpected delivery delays and conflicting communication about arrival schedules. A few reviewers experienced frustrating follow-ups and unhelpful responses when trying to resolve problems or seek support after signing their contracts. These individuals felt that communication broke down once complications arose with their vehicle arrangements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is friendly, helpful, and provides... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless experience from the initial... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that vehicles often arrive on time... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt responses,... See more

User experience

Customers had positive experiences with user experience, consistently describing the journey as smooth, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third time using this company, all staff are helpful, efficient, not push or sales-y at all make you feel really comfortable and always get the best price. Great delivery, easy to book in collections... See more

Rated 5 out of 5 stars

Exceptional seamless service from start to finish. The staff were so helpful answering any questions or concerns put to them. The processes were straight forward and we received our new car within... See more

Rated 5 out of 5 stars

I had Nick (Tynan) looking after me. He was excellent from start to finish ensuring I was kept in the loop at every stage and making sure everything went smoothly. Even following hold ups in the p... See more

Rated 5 out of 5 stars

I, like many car owners, get very frustrated with dealerships as they are staffed by inexperienced and selfish salespeople who don’t listen to what customers want! So when I made my enquiry wit... See more


Company details

  1. Leasing Service
  2. Car Leasing Service

About First Vehicle Leasing

Written by the company

With over 20 years experience - whether it's for business or personal use, we will tailor a low cost and flexible car leasing package that is just right for you and your budget!

We've made a cheap car lease easy and accessible to everyone, visit our web site and see for yourself just how competitive we are.
Our budget-based search facility makes hunting down the most competitive lease deals simply child's play - just select your budget price-range and there you have it - you won't find a better price anywhere! And you can get a direct price by using our instant quotation facility - nothing could be simpler.

Visit us today at First Vehicle Leasing and find out for yourself why we are first... or call us for free on 0333 222 3296 today.

Best UK Car Leasing Deals for Personal and Business contracts

Written by the company

Promise 1: The best deal.
A great deal. We negotiate with manufacturers and dealers daily to secure vehicles at prices others simply can't match. Try us.
Promise 2: The best service.
We know cars, and we have a large team of experts at the end of the phone ready to help you, with an average of over ten years of experience.
Promise 3: No sales pressure.
We recognise that an enquiry is just that. It is not an invitation to harass you with phone calls or 'buy now' emails. We don't need to push people into doing business with us. We have been in business since 1999 because we respect our customers' privacy.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

820 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(820)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Based on 10 years of engagement

I have been using FVL for nearly a decade, with Peter Sherry as my trusted point of contact throughout. With a consistently strong range of vehicles available, Peter has always taken the time to understand what I need. He is responsive, thoughtful, and never rushed, offering options, giving space to decide, and always acting with my best interests at heart. Thank you Peter for your unwavering support (even responding when you were out on holiday!).

This customer service and support is not unique to Peter- Leeanne Corrigan also shared these values for customer service, following up and checking in arrangements and contracts.

Thank you for FVL for great service and incredible employees!

October 2, 2025
Rated 4 out of 5 stars

Professional and personable company!

Very helpful professional and company. Although my experience was not all good, when an issue came about with my car leasing, they went to the effort of making sure I still got my car lease on the date that I was promise. A big thank you especially to Georgina for making this happened, and to the rest of the team.

October 2, 2025
Rated 5 out of 5 stars

A great experience - thanks FVL!

I had Nick (Tynan) looking after me. He was excellent from start to finish ensuring I was kept in the loop at every stage and making sure everything went smoothly.
Even following hold ups in the process (no fault of his), he was immediately working to fix it and looking for alternative options.

Fully recommend FVL!!

September 27, 2025
Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company to deal with, Chris,Leanne and other colleagues were great kept me informed dealt with any issues promptly. Have used FVL now for 5 cars and would recommend them.

September 26, 2025
Rated 5 out of 5 stars

Second time using FVL

Second time I’ve worked with FVL and they’ve been great again! Peter Sherry is great and so helpful. I’m so chuffed with my new car! Will 10000% use again!

September 24, 2025
Rated 5 out of 5 stars

I’d like to thank Ross and Maxine for…

I’d like to thank Ross and Maxine for helping me get my car.
They were very professional from start to finish.
Especially Maxine who helped me fill in my finance documents.
I’ve hade many cars on lease deals for years.
But I can honestly say First Vehicle Leasing have been the best by a mile in my opinion.

Thank you all again at FVL for your support.

Regards
Allan

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Car Leasing Company

Highly recommend First vehicle Leading, have leased over 6 cars with them and every time the service never disappoints. I have been lucky enough to liaise with Chris Peart for every car I’ve needed he goes above and beyond is incredibly professional and always finds you the best deal available for the car you want.

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

Delivery was shocking

Took so long with paperwork.
Don't even get me started on how the vehicle was delivered, really ruined my first experience of having a new car....AVOIDDD!!!!

September 21, 2025
First Vehicle Leasing logo

Reply from First Vehicle Leasing

Hi Rabia

I'm really sorry to hear you were not happy with your experience with us. However, I'm unable to see the paperwork issues you mention. I see that we processed your application on 8th September and delivery took place on 19th September. An 11 day turnaround from application to delivery is faster than normal.

With regard to the delivery, I'm afraid we have no record of you getting in touch to let us know that anything went wrong. Perhaps you could email me - crm@fvl.co.uk - to give me some more details on this as I would like to investigate what happened. Please also include any details of what happened with your paperwork and I'll look into that too.

Duncan

Rated 5 out of 5 stars

The service was very efficient!

The service was very efficient from start to finish. I was kept well-informed on my chosen car, which was delivered to me eleven days after my first initial phone call.
I would highly recommend this company and will certainly use them again. Thank you to you all, I am delighted with my new car. Dawn

September 18, 2025
Unprompted review

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