Fisher & Paykel (United Kingdom) Reviews 6,641

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting their ability to quickly diagnose and resolve issues. The service provided is frequently described as efficient and prompt, with many appreciating the clear communication regarding arrival times and the thorough explanations given. People are also very satisfied with the quality of the products and the excellent aftercare service, noting that repairs are often completed without needing multiple visits. However, some customers were not happy with the customer service, citing long waiting times for engineers and issues with replacement parts or accessories. A few people also mentioned dissatisfaction with certain products, specifically a dishwasher that required excessive pre-washing, and a coffee machine for which spare parts were unavailable, leading to a lack of support for the product.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise technicians like... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency and professionalism of... See more

Product

Reviewers express satisfaction with the products, often highlighting their quality and durability. Many... See more

Delivery service

Customers generally had positive experiences with delivery services, often praising prompt arrivals and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

I inherited an aged F+P split level dishwasher - we liked it. A few ageing probs, but brilliant speedy repair service from Ash, so we bought a new one. Two minor probs under warranty after 4yrs, Ash r... See more

Rated 5 out of 5 stars

Amazing service from beginning to end, Simple to book the repair appointment and great communication about date and time. Chris came to do the repair and he was great. Friendly, informative and quickl... See more

Rated 5 out of 5 stars

Dan attended to repair our dishwasher He arrived on time having given us a call to advise he was on his way He quickly diagnosed the problem and had everything back to normal He was a very courte... See more

Rated 5 out of 5 stars

Booked a repair a week out, then was given an earlier option which was great. Technician arrived promptly, identified the problem quickly and fixed it! Without having to send off for parts and come ba... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, Dean was friendly and professional and sorted everything out really well. He was accompanied by a very nice lady called Amy who was also friendly and polite.
Many thanks!

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service - Dean rang to tell us he was on way and an ETA - he was respectful of our property and very informative - he diagnosed and repaired are dish drawer - than you

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Machine, Fantastic Service!

We have had a dishwasher service today performed by Adam Smith (tech 126) and once again have been impressed by the high level of customer support and professional service from Fisher & Paykel. Reporting the issue was simple and there was a personal and sympathetic approach resolving it. The efficiency of the machine is matched by the ease in arranging repair and service. The guarantee is equally supportive and fair. Thank you for a great job.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Adam Smith tech126 visited us today

Adam Smith tech126 visited us today . Knew his stuff inside out , brilliant customer service . Was efficient, friendly and probably the best customer service I’ve experienced for a while !

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Overpriced and inferior quality

Overpriced and inferior quality. Within 4yrs of owning fridge freezer we’ve had to replace door seals and now it’s leaking water. If you are looking for white appliances stay well clear and do not be fooled by paying high end prices you are buying a high end product!

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with the water dispenser…

I had an issue with the water dispenser and managed to get a cancellation appointment with Ash who normally serves Milton Keynes area. Ash was superb, professional and really nice guy and diagnosed the fault straight away and fixed the issue with no inconvenience to the overall install to our new kitchen. All this was covered under my 5 year warranty and has ordered me a complete set of door trims that keep fallen off every-time we open and close the fridge or freezer doors
Thank you Ash and F&P for your quick and professional response time

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Chris & Eddie the installers were great

Chris & Eddie the installers were really great. They were quick, efficient and went to a lot of trouble to take our old fridge freezer away and install the new, with minimum fuss and disruption.

March 11, 2026
Unprompted review
Rated 4 out of 5 stars

Fridge repair

Thanks for your visit Dean. Replaced a fridge door hinge and checked compressor, as it had been really noisy. So far all quiet!

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fisher Paykal have been excellent to…

Fisher Paykal have been excellent to deal with; so responsive. And today they sent Adam Smith tech 126 who was brilliant. From the moment he rang to update me with timings I knew we were in good hands. He was thoughtful & thorough & explained the problem with clarity. Thank you so much

March 9, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look