Fisher & Paykel (United Kingdom) Reviews 6,641

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting their ability to quickly diagnose and resolve issues. The service provided is frequently described as efficient and prompt, with many appreciating the clear communication regarding arrival times and the thorough explanations given. People are also very satisfied with the quality of the products and the excellent aftercare service, noting that repairs are often completed without needing multiple visits. However, some customers were not happy with the customer service, citing long waiting times for engineers and issues with replacement parts or accessories. A few people also mentioned dissatisfaction with certain products, specifically a dishwasher that required excessive pre-washing, and a coffee machine for which spare parts were unavailable, leading to a lack of support for the product.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise technicians like... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency and professionalism of... See more

Product

Reviewers express satisfaction with the products, often highlighting their quality and durability. Many... See more

Delivery service

Customers generally had positive experiences with delivery services, often praising prompt arrivals and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

I inherited an aged F+P split level dishwasher - we liked it. A few ageing probs, but brilliant speedy repair service from Ash, so we bought a new one. Two minor probs under warranty after 4yrs, Ash r... See more

Rated 5 out of 5 stars

Amazing service from beginning to end, Simple to book the repair appointment and great communication about date and time. Chris came to do the repair and he was great. Friendly, informative and quickl... See more

Rated 5 out of 5 stars

Dan attended to repair our dishwasher He arrived on time having given us a call to advise he was on his way He quickly diagnosed the problem and had everything back to normal He was a very courte... See more

Rated 5 out of 5 stars

Booked a repair a week out, then was given an earlier option which was great. Technician arrived promptly, identified the problem quickly and fixed it! Without having to send off for parts and come ba... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Ash was brilliant

Ash was brilliant, he listened about the issues we had, got straight to work and fixed the fault quickly. He also suggested a different dishwasher tablet for an eco wash. Very pleasant, helpful and professional. Top level service.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from FP

Excellent service from FP, in particular Ash the engineer who was thorough and industrious. His communication was excellent. Pleasure to have in the house.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Impressed with the Follow‑Up and Professionalism

We recently ordered a Fisher & Paykel drawer dishwasher and initially experienced some confusion around the delivery date. After reaching out, the customer service team were proactive, responsive, and genuinely helpful in getting everything back on track. Although the appliance hasn’t arrived yet, the way the team handled our concerns has been excellent, and their follow‑through has given us full confidence in both the product and the company. We appreciate the support and look forward to the installation

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Rob was amazing

Rob was amazing! As soon as he walked in he immediately knew what to do and it was a breath of fresh air dealing with a true professional. Whilst fixing our fridge not even one drop of water fell on the ground. Amazing service, would most definitely recommend.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Dean was easy to speak to and very…

Dean was easy to speak to and very pleasant in his manner and attitude. He was able to explain and demonstrate exactly what the problem was and how to avoid the problem in the future.?Dean is very competent and very good at demonstrating technical solutions.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Fisher Paykel engineer Jiy came out to…

Fisher Paykel engineer Jiy came out to us for some checks on our new range cooker and fridge freezer. He checked everything over and quickly changed the freezer door that was dented but also gave me so much helpful advice and instruction on how to get the most out of my new appliances and take care of them. He also kept me updated on the timings of his visit. Great customer service!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Ashley from Fisher and Paykel today. He carried out a fridge repair for me, and I couldn’t be more impressed with the service.

Ashley was punctual, professional, and clearly very knowledgeable. He quickly diagnosed the issue and explained everything in a way that was easy to understand, which I really appreciated. The repair was completed efficiently, and my fridge is now working perfectly again.

What stood out most was his friendly attitude and attention to detail—he took real pride in his work and made sure everything was in top condition before leaving.

I would highly recommend Ashley to anyone in need of appliance repairs. A truly excellent service from start to finish

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you F&P

Thank you F&P.
Rob showed up early. Found the problem in 5 fixed it in another 5. And it was an inexpensive repair to the ice maker in our faithful F&P fridge. Great service.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Fridge repair

Ash was most helpful and professional. So happy to have his help in resolving our fridge issues.
Lovely to have a fully working fridge again.
Thank You Ash!

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Super efficient customer service

Super efficient customer service member listened carefully to issues when I called, arranged a speedy repair visit and gave a guide to cost, engineer Jiy arrived on time and was able to repair problems. Many thanks to all and I would thoroughly recommend F&P.

March 23, 2026
Unprompted review

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