Fisher & Paykel (United Kingdom) Reviews 6,641

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting their ability to quickly diagnose and resolve issues. The service provided is frequently described as efficient and prompt, with many appreciating the clear communication regarding arrival times and the thorough explanations given. People are also very satisfied with the quality of the products and the excellent aftercare service, noting that repairs are often completed without needing multiple visits. However, some customers were not happy with the customer service, citing long waiting times for engineers and issues with replacement parts or accessories. A few people also mentioned dissatisfaction with certain products, specifically a dishwasher that required excessive pre-washing, and a coffee machine for which spare parts were unavailable, leading to a lack of support for the product.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise technicians like... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency and professionalism of... See more

Product

Reviewers express satisfaction with the products, often highlighting their quality and durability. Many... See more

Delivery service

Customers generally had positive experiences with delivery services, often praising prompt arrivals and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

I inherited an aged F+P split level dishwasher - we liked it. A few ageing probs, but brilliant speedy repair service from Ash, so we bought a new one. Two minor probs under warranty after 4yrs, Ash r... See more

Rated 5 out of 5 stars

Amazing service from beginning to end, Simple to book the repair appointment and great communication about date and time. Chris came to do the repair and he was great. Friendly, informative and quickl... See more

Rated 5 out of 5 stars

Dan attended to repair our dishwasher He arrived on time having given us a call to advise he was on his way He quickly diagnosed the problem and had everything back to normal He was a very courte... See more

Rated 5 out of 5 stars

Booked a repair a week out, then was given an earlier option which was great. Technician arrived promptly, identified the problem quickly and fixed it! Without having to send off for parts and come ba... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Had a great experience with Fisher &…

Had a great experience with Fisher & Paykel’s service team, thanks to Jesse. He was genuinely excellent—professional, polite, and clearly very knowledgeable. He took the time to explain what was causing the leak from the water filter, which I really appreciated, and handled everything with confidence and care.

What stood out most was how efficient and thorough he was—he diagnosed the issue quickly and fixed it without any fuss, all while being friendly and respectful. It’s rare to come across service like that these days. Jesse made the whole experience easy and stress-free. Highly impressed!

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent repair, F&P have great customer service.

Excellent service in a timely manner to remedy an issue. Fisher & Paykel are a fabulous brand and really look after their customers. This service was carried out by Adam Tech126, lots of advance notice of arrival time, very informative of the issue, quickly mended and I was given a lesson on some cooker features I didn’t know about. An overall excellent service.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Robin was an absolute star

Robin was an absolute star - he turned up early, utterly charming fixed the issue in a jiffy and was on his way. Fisher & Paykel/ Robin - this is how you do customer service. Thank you.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

The engineer Irod

The engineer Irod, was excellent. Very professional; knowledgeable and courteous. Completed the job without any drama just quietly and efficiently. Brilliant.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

A polite, very knowledgeable technician who fixed the problem quickly and gave a lot of helpful tips and advice.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Service with a smile

Easy to book appointment. Prompt arrival and resolved issues in a professional and personable way.
Robin’s attributes must make him a fantastic asset to the company .
Thank you

April 17, 2026
Unprompted review

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