Fitch & Fitch Reviews 

393
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service provided, often describing it as smooth and stress-free. Many people praise the staff for their professionalism, helpfulness, and dedication, making complex processes much easier. Reviewers frequently mention feeling well-supported and informed throughout their interactions. People particularly value the prompt and clear communication from the team, ensuring they are kept updated at every stage. Customers appreciate the advisors going above and beyond to secure the best deals and effectively handle challenging situations. This comprehensive support contributes to a highly satisfying and successful experience for many.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and support... See more

Response time

People report positive experiences with response time, highlighting the quick and full answers to their... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service provided. As first time buyers it has been tricky navigating the house buying process, but Dan Byass, our advisor, made this as stress free as possible. Supported us throughout, no que... See more

Rated 5 out of 5 stars

Put simply, Stephen is the absolute best! Getting my mortgage was not easy as I have been the subject of an id fraud which I only discovered upon starting the mortgage process - check your credit file... See more

Rated 5 out of 5 stars

Excellent service from Ben at Fitch and Fitch! Ben was incredibly helpful and went above and beyond to support us with our mortgage. His professionalism, patience, and dedication made the whole p... See more

Rated 5 out of 5 stars

Sue has been amazing throughout this process and her service has been outstanding! Whilst we have been navigating being first time buyers, Fitch & Fitch have gone above and beyond to ensure we are wel... See more


Company details

  1. Mortgage Broker

Written by the company

Fitch & Fitch is a team of experienced mortgage brokers, who offer mortgage and insurance advice no matter how complex your requirements. With offices based in Canary Wharf, Cambridge and Colchester, we have developed and grown our service throughout the UK. We arrange mortgages from the ‘whole of market’. This means we can find you the right mortgage from over 100+ lenders offering more than 15,000 mortgages.


Contact info

5.0

Excellent

TrustScore 5 out of 5

393 reviews

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5.0

All reviews

(393)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Susan was so helpful

Susan was so helpful. As a first time buyer she gave me all the information I needed & found a mortgage within my price range. The whole process was very quick & easy

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience as FTBs

Chris and Jay were helpful in getting us through the mortgage process as first-time buyers. They made a potentially stressful process very simple, explained things well and covered all the admin for us. Many thanks

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing support

Stephen and the team have been amazing! They go above and beyond and I would highly recommend Fitch and Fitch if you are looking to move house.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend!

Was recommended by a friend, and will be recommending to others. Really appreciated the time and patience the advisor put in to go through all the options with me. As a first time buyer, there is a lot of new information to process and it was reassuring to be able to ask questions about different scenarios and to get advice on the outcomes. Having someone put the mortgage application together was a massive weight off the mind. Really responsive and communicative and feels like a team of genuinely kind people. Thanks very much Fitch & Fitch!

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! The cost of their services were reasonable and their customer service was amazing. Ben was more than helpful in explaining everything to us, getting us the best deal possible and working around our working hours for phone calls

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended, genuine people.

Very kind, knowledgeable and genuine people to deal with. Have dealt with Chris in the past and Susan more recently for mortgage brokerage services and they’re both delightful and went out of their ways to help us around our busy schedule.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Stephen and the team have been great…

Stephen and the team have been great and supportive throughout our mortgage. Clear communications and no questions too stupid to be answered. We received great advice for how to best move forward with our mortgage and would definitely recommend their support.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

First Time Limited Company BTL Mortgage

Came to Fitch & Fitch seeking a Ltd company mortgage for the first time and everyone I spoke to could not have been more helpful and professional. From the initial call and every conversation with Stephen Warner I was put at ease and guided through the process every step of the way. Stephen was very patient when I had to pull out of my first deal and helped me secure another straight away.

Jay Magee also handled the paperwork and formal application process very smoothly after the agreement in principle was completed, very communicative throughout.

Will certainly be coming back for my next mortgage!

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly and professional staff.

Great staff , very efficient and professional.
Always replied to any communication and queries.
From Charlie who sorted out my Mortgage to Angela and Jay who continued the purchase of my new home, they were all lovely.
Thank you !
I highly recommend your services.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Ben and Jay have been so helpful…

Ben and Jay have been so helpful sorting our mortgage and remortgage out twice now. They literally do everything for you, find the best deals, offer the best advice and let you feel like you have a choice. They keep you updated throughout, call whwn they say they will and always reply to emails or answer any questions. Highly recommended. Thank you

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Susan and Jay have been incredibly…

Susan and Jay have been incredibly helpful and supportive throughout the full process. They are always very quick to respond to queries, take the time to explain things, and always approach everything in a friendly and approachable manner. I highly recommend their services.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience with Mortgage

I had an excellent experience with Ben Hart and Jay Magee both of whom were extremely helpful, responsive, and took the time to explain the entire mortgage process. I am a barrister and I have only been fully qualified for the last year, but Ben and Jay were able to secure a mortgage offer for me at a very competitive rate. I would highly recommend Ben, Jay, and the wider team at Fitch and Fitch.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Ben at Fitch and…

Excellent service from Ben at Fitch and Fitch! Ben was incredibly helpful and went above and beyond to support us with our mortgage. His professionalism, patience, and dedication made the whole process much easier. We are truly grateful for all his hard work and would highly recommend him to anyone looking for mortgage advice. Thank you so much, Ben!
Best wishes,

Mohan

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

It’s been excellent having Fitch & Fitch on our side for mortgage negotiations. Chris was meticulous in reviewing every detail and securing the best deal for us. Highly recommended

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Susan and Jay are amazing

Susan was so helpful. She had a lot of patience and care for us as first time buyers. Susan made the whole process very easy and understanding. She ensured we were happy with our mortgage, and took plenty of time with us to make sure we understood the whole process. Later in the process Susan’s colleague Jay supported us with the mortgage process, and Jay was amazing as well. Super customer care, couldn’t have wished for any one else to make the process smooth sailing and successful.
Thank you again.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service 5⭐️

I couldn't have purchased my property without the dedicated help and advice from Ben Hart at Fitch & Fitch. From my initial enquiry to getting my keys he was outstanding. He was proactive, efficient and kept me up to date at every stage. I didn't have to worry about a thing and I knew I was in safe hands. He found me the best deal and worked hard to find an alternative provider in good time when the mortgage provider did not accept one of the terms of the Lease. Ben has provided a first class service and is highly recommended. I work in a busy legal sector and did not have any time to do this myself and i am glad that i had Ben looking after me for one of the most important purchases of my life.I will be returning to Ben for future products.

August 12, 2025
Unprompted review

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