Fitch & Fitch Reviews 

393
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service provided, often describing it as smooth and stress-free. Many people praise the staff for their professionalism, helpfulness, and dedication, making complex processes much easier. Reviewers frequently mention feeling well-supported and informed throughout their interactions. People particularly value the prompt and clear communication from the team, ensuring they are kept updated at every stage. Customers appreciate the advisors going above and beyond to secure the best deals and effectively handle challenging situations. This comprehensive support contributes to a highly satisfying and successful experience for many.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and support... See more

Response time

People report positive experiences with response time, highlighting the quick and full answers to their... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service provided. As first time buyers it has been tricky navigating the house buying process, but Dan Byass, our advisor, made this as stress free as possible. Supported us throughout, no que... See more

Rated 5 out of 5 stars

Put simply, Stephen is the absolute best! Getting my mortgage was not easy as I have been the subject of an id fraud which I only discovered upon starting the mortgage process - check your credit file... See more

Rated 5 out of 5 stars

Excellent service from Ben at Fitch and Fitch! Ben was incredibly helpful and went above and beyond to support us with our mortgage. His professionalism, patience, and dedication made the whole p... See more

Rated 5 out of 5 stars

Sue has been amazing throughout this process and her service has been outstanding! Whilst we have been navigating being first time buyers, Fitch & Fitch have gone above and beyond to ensure we are wel... See more


Company details

  1. Mortgage Broker

Written by the company

Fitch & Fitch is a team of experienced mortgage brokers, who offer mortgage and insurance advice no matter how complex your requirements. With offices based in Canary Wharf, Cambridge and Colchester, we have developed and grown our service throughout the UK. We arrange mortgages from the ‘whole of market’. This means we can find you the right mortgage from over 100+ lenders offering more than 15,000 mortgages.


Contact info

5.0

Excellent

TrustScore 5 out of 5

393 reviews

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5.0

All reviews

(393)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding experience from Fitch &…

Outstanding experience from Fitch & Fitch. Dan Byass and Laura Brendish have been helpful and thorough from start to finish. We had a complex request and they have been able to source and deliver our mortgage offer. A pleasure to deal with.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing broker

We honestly can’t recommend our mortgage broker, Stephen, highly enough. While our case itself wasn’t particularly difficult, the lender requested a lot of documents throughout the process, and Stephen always uploaded everything straight away without delay. He kept us fully updated at every stage, explained everything clearly, and was incredibly easy to get in contact with whenever we needed him. His professionalism, efficiency and constant reassurance made the whole process so much smoother. On top of that, he’s a genuinely lovely person to deal with. We’re very grateful for all his hard work and would happily recommend him to anyone.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service provided

Amazing service provided. As first time buyers it has been tricky navigating the house buying process, but Dan Byass, our advisor, made this as stress free as possible. Supported us throughout, no question was silly and explained everything fully. Laura Brendish was also super helpful in answering any questions and making sure all documents were with us on time, always explained things carefully and promptly. Would recommend Fitch&Fitch a million times over.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic!!

Fitch & Fitch have been absolutely amazing!
Danielle went above and beyond to make sure we were getting the best deal we could & kept us up to date & informed every step of the way!
We will never use anyone else again!
The rest of the team have also been so brilliant. Always keeping us in the loop & nothing is ever too much hassle.

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth and Reliable Mortgage Service

Fitch & Fitch made our mortgage process simple and stress-free. The team was professional, responsive, and clear at every stage, taking time to explain everything and find a deal that suited us. We felt well supported throughout and would happily recommend them to anyone looking for a reliable mortgage adviser.

January 14, 2026
Rated 5 out of 5 stars

Emily was outstanding!

We went through Emily at Fitch and Fitch and we were honestly blown away. We weren't sure if we wanted to use a broker due to the expense but now we most definitely always will!
Emily was with us every step of the way with excellent communication and always so easy to get hold of. She made sure we were confident in everything we were doing and really took the time to break down all the technical jargon especially as were are first time buyers. She was never too pushy and explained all the different products and we believe she really did what was best for us. Having a point of contact was so important for us, especially as we were buying through auction so were under pressure and specific time frames. She made sure these were all met and chased up so many things for us, making sure everything was in hand. We had sourced a couple of AIP's from other banks and didn't have any point of contact and was all very impersonable. Fitch and Fitch was the complete opposite and it really put our mind at ease considering our situation. Emily of course got us a way better rate than any we had found. Interest rates dropped during our process and she even checked if she could get us any better rates - all done over Christmas when most other people were off work or hard to get hold of! We never would've managed our completion without Emily and will definitely be back once our fixed term is up as we now see the value. Thanks Emily!

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Can Recommend

Ben Hart helped me secure the mortgage for my first house, walking me through the different options in terms of term lengths and initial deposits, and how these affect the payment amounts. He also helped sort out an income protection plan.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Fitch and fitch were fantastic from…

Fitch and fitch were fantastic from start to finish ,from a general enquiry,to a full mortgage application within a matter of weeks. Ben was very patient and knowlegable,and was very prompt with responses,as was laura who took over from him once our application was submitted.couldnt be more recommended.thank you

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and professional

This is my second time using Fitch & Fitch after a previous house sale fell through, and once again the service was excellent. The staff are very friendly and communication throughout the process was clear and consistent. A special mention to Emily, who kept me up to date at every stage and made everything easy and stress free. Highly recommend.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Re mortgage

Always a pleasure and take great care of their customers i couldnt recommend enough, they make everything so easy and stress free

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

We recently completed a successful…

We recently completed a successful mortgage application with Fitch & Fitch, and We couldn’t be happier with the experience. Stephen Warner was exceptional from start to finish—professional, reassuring, and incredibly knowledgeable. He explained every step clearly and made the whole process feel smooth and stress-free.

A special mention also goes to Jay Magee, who kept us updated throughout the entire process. Their regular communication and prompt updates gave us complete peace of mind and made everything even easier.

I’m truly grateful for the support from both Stephen and Jay, and I highly recommend Fitch & Fitch to anyone looking for outstanding mortgage advice and service.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

As a first time buyer

As a first time buyer, I knew nothing about the whole process.
Danni and the team at Fitch and Fitch have been more than helpful with all my questions.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and efficient service…

Knowledgeable and efficient service from all staff- I’ve used fitch & fitch three times now, always with Chris, and it’s been a great experience every time. Chris and all the staff are professional, efficient, and genuinely great to work with.

November 3, 2025
Unprompted review

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