Fitch & Fitch Reviews 

392
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and dedication, often going above and beyond to support clients. Many people highlight the excellent service and customer support, noting the personalized approach, clear communication, and understanding provided throughout their journey, making complex situations much easier. Reviewers frequently mention the quick response times and efficient handling of applications, leading to a remarkably smooth and easy user experience. The team simplifies daunting processes, explaining everything thoroughly and keeping customers updated at every stage, ensuring peace of mind.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, expertise, and... See more

Service

Customers consistently note positive experiences with service, describing it as incredibly smooth, efficient,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Response time

Consumers consistently report positive experiences with response times, highlighting the professionalism and... See more

User experience

Users describe positive interactions with user experience, consistently highlighting the ease and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Put simply, Stephen is the absolute best! Getting my mortgage was not easy as I have been the subject of an id fraud which I only discovered upon starting the mortgage process - check your credit file... See more

Rated 5 out of 5 stars

Amazing service provided. As first time buyers it has been tricky navigating the house buying process, but Dan Byass, our advisor, made this as stress free as possible. Supported us throughout, no que... See more

Rated 5 out of 5 stars

Excellent service from Ben at Fitch and Fitch! Ben was incredibly helpful and went above and beyond to support us with our mortgage. His professionalism, patience, and dedication made the whole p... See more

Rated 5 out of 5 stars

Sue has been amazing throughout this process and her service has been outstanding! Whilst we have been navigating being first time buyers, Fitch & Fitch have gone above and beyond to ensure we are wel... See more


Company details

  1. Mortgage Broker

Written by the company

Fitch & Fitch is a team of experienced mortgage brokers, who offer mortgage and insurance advice no matter how complex your requirements. With offices based in Canary Wharf, Cambridge and Colchester, we have developed and grown our service throughout the UK. We arrange mortgages from the ‘whole of market’. This means we can find you the right mortgage from over 100+ lenders offering more than 15,000 mortgages.


Contact info

5.0

Excellent

TrustScore 5 out of 5

392 reviews

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5.0

All reviews

(392)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Incredibly smooth and efficient service. Sue and Laura at Fitch & Fitch could not have been more helpful from first contact through to the mortgage offer being issued. They are worth the money to secure the best rate possible and ensure you're kept in the loop with whats happening.

March 24, 2026
Rated 5 out of 5 stars

Helping a first time buyer

My son and I were helped to acquire a joint mortgage for his "first time buyer" purchase. Ben Hart was very helpful in explaining the different options and then was very patient as the solicitors wove their way gradually towards completion. Much appreciatede

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

We recently used this mortgage company…

We recently used this mortgage company for a buy-to-let mortgage, and the whole experience was excellent from start to finish.

A special thank you to Stephen, who is truly the main man. His knowledge, guidance, and clear communication made the whole process smooth and stress-free. He was always available to answer questions and made sure everything kept moving in the right direction.

Also a big thank you to Ange, who was amazing throughout the process. She replied to everything straight away, which made a huge difference and kept everything moving quickly. Your support and responsiveness were really appreciated.

And thanks to Jess as well for your help along the way and for making sure everything stayed on track.

The whole team was professional, helpful, and easy to deal with. We would definitely recommend them to anyone looking for help with a buy-to-let mortgage and would happily use them again in the future.

March 16, 2026
Rated 5 out of 5 stars

Great experience

We had a great experience with Fitch & Fitch, who made the process very straightforward. Susan Denny, Laura Brendish and Milly Rees were responsive, knowledgeable and pleasant to deal with throughout.

March 16, 2026
Rated 5 out of 5 stars

Quick, easy, stress free experience!

I'm self-employed and a first time buyer and Ben secured a mortgage for me in record time with no stress. His response time was incredible and the whole experience couldn't have been smoother. Highly recommend!

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

One of the best services I have received

I cannot recommend Fitch & Fitch enough. It has been an absolute pleasure dealing with them. I had spoken to Dan quite some time ago who was kind enough to spend the time offering me advice, at the time I was not in a position to proceed however I reached out to him as soon as I was. From the minute I spoke to him and he understood my situation he went out of my way to help, even when my journey was not the easiest. To ensure there were no further delays, Dan passed my enquiry over to his colleague Marcus whilst on holiday. Marcus was also so kind, patient and informative. Once my offer was put forward it was then passed over to Lisa who again was amazing. The service from start to finish has been one of the best I have received and I will be going back everytime my mortgage is up for renewal. I feel comfortable to reach out and ask any questions, and am really grateful for the kindness and support shown throughout. Thank you!

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Emily was really helpful, listened to our needs and explained everything to us. Always on the end of the phone and prompt with replying to emails.

February 13, 2026
Rated 5 out of 5 stars

Highly recommend

This is my second time using Fitch & Fitch (the first time my house fell through, not their fault at all). However, as soon as I found my current one, I didn't hesitate for a second to come back

Ben was amazing the first and second time. As a first time buyer, a lot of this is overwhelming and Ben was patient and had all the time in the world to explain anything to me. They get everything they need, submit and make the whole process 100 times easier - I cannot recommend them enough!

Once submitted, there's what I call, an 'after care' team, who see your application through to offer and completion. Angela and Lisa have both been amazing, always available to contact and ask for updates, it never bothers them.

Seriously cannot recommend them enough. Buying a house is hard enough and they take some of the burden off of your shoulders and make it look easy too!

February 20, 2026
Rated 5 out of 5 stars

First time buyers with Fitch and Fitch

Marcus our mortgage broker and the team at Fitch and Fitch have been amazing at supporting us on getting our first time buyers mortgage, answered any questions or concerns promptly, the communication has been amazing and very helpful, and are truely dedicated to their work. We would highly recommend Fitch and Fitch to anyone and would definitely use them again.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

First time buyer

As a first time buyer the whole mortgage process can be overwhelming but Susan from Fitch and Fitch made the whole process so simple and stress free. She was there every step of the way and has such a wealth of knowledge. She helped to explain things in real and simple terms which was very much needed at times!! Would highly recommend Fitch and Fitch for any prospective buyer.

February 19, 2026
Unprompted review

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