Fitch & Fitch Reviews 

393
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service provided, often describing it as smooth and stress-free. Many people praise the staff for their professionalism, helpfulness, and dedication, making complex processes much easier. Reviewers frequently mention feeling well-supported and informed throughout their interactions. People particularly value the prompt and clear communication from the team, ensuring they are kept updated at every stage. Customers appreciate the advisors going above and beyond to secure the best deals and effectively handle challenging situations. This comprehensive support contributes to a highly satisfying and successful experience for many.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and support... See more

Response time

People report positive experiences with response time, highlighting the quick and full answers to their... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service provided. As first time buyers it has been tricky navigating the house buying process, but Dan Byass, our advisor, made this as stress free as possible. Supported us throughout, no que... See more

Rated 5 out of 5 stars

Put simply, Stephen is the absolute best! Getting my mortgage was not easy as I have been the subject of an id fraud which I only discovered upon starting the mortgage process - check your credit file... See more

Rated 5 out of 5 stars

Excellent service from Ben at Fitch and Fitch! Ben was incredibly helpful and went above and beyond to support us with our mortgage. His professionalism, patience, and dedication made the whole p... See more

Rated 5 out of 5 stars

Sue has been amazing throughout this process and her service has been outstanding! Whilst we have been navigating being first time buyers, Fitch & Fitch have gone above and beyond to ensure we are wel... See more


Company details

  1. Mortgage Broker

Written by the company

Fitch & Fitch is a team of experienced mortgage brokers, who offer mortgage and insurance advice no matter how complex your requirements. With offices based in Canary Wharf, Cambridge and Colchester, we have developed and grown our service throughout the UK. We arrange mortgages from the ‘whole of market’. This means we can find you the right mortgage from over 100+ lenders offering more than 15,000 mortgages.


Contact info

5.0

Excellent

TrustScore 5 out of 5

393 reviews

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5.0

All reviews

(393)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Both Ben and Jay have been absolutely…

Both Ben and Jay have been absolutely wonderful in dealing with our mortgage, so approachable and helpful and have made such a difference to our experience as a whole with regards to moving house. I couldn’t recommend them more!

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Exemplary mortgage advice and support

Exemplary mortgage advice. David was a reassuring and experienced hand in seeing us through our purchase, advising on possible mortgage options and providing clear guidance at every stage. Strongly recommended.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Excellent advice and guidance from Matthew Holloway from start to finish. Jay Magee ensured that our application was processed swiftly and kept us informed of progress at every step.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Ben Hart and Jay Magee

We’re so grateful to Ben Hart and Jay Magee for helping us secure our mortgage. As first-time buyers, we were quite anxious, but they made the whole process so much easier. They explained everything clearly and were always available to answer our questions. Their professionalism and support truly put us at ease. Highly recommended.

May 19, 2025
Unprompted review
Rated 2 out of 5 stars

I felt rushed through at times

I felt rushed through at times, for example, we were very briefly talked through options for life insurance and told to email back to arrange a video call to discuss it all, and then we were told that it wasn’t necessary unless there was anything specific to discuss. The broker then filled out a consent form each of our behalves, consenting for our medical records to be accessed - but none of this was even discussed with us, the broker had signed on our behalf as us (put my name in the form and signature). This may be how things are done but it was a surprise as we were not told this would be the case. We were also not given any exclusive rates (which is how the service was sold) and I don’t feel the broker made any difference at all - we could have found the mortgage ourselves. When video calling the call kept braking up, which I understand is not the fault of the broker at all, but it only added to us feeling as though we were agreeing to things we were not sure about. We also had another broker take over and jump into an email chain but they clearly had not been filled in about our case and asked us to send over the same information, leading to duplication and re-explanations. I don’t think the service provided is as straight forward as they claim, I felt like they were trying to rush us through as quickly as possible to get to the next client. Having said that, the brokers themselves are all very nice and approachable when speaking on video call - it’s just a shame the call froze so much. The true benefit is that they will change the rates if the market lowers, which I imagine is a much easier process than if you were trying to do this yourself.

May 16, 2025
Unprompted review
Fitch & Fitch logo

Reply from Fitch & Fitch

Dear Char,

Thank you for taking the time to share your feedback — we genuinely appreciate it.

We’re naturally disappointed to hear that aspects of your experience didn’t meet the high standards we set for ourselves at Fitch & Fitch. Our service is built around clear communication, personalised advice, and absolute professionalism, and we’re sorry that, on this occasion, we fell short of your expectations.

That said, we’re pleased to hear you found our brokers friendly and approachable, and that you recognised the benefit of our rate-switching service — which is designed to protect our clients’ ongoing interests, not just at the point of application.

We’re grateful for your honest feedback and will review your comments carefully with the relevant teams. A senior member of the team will be in touch directly to ensure that the service you continue to receive reflects the seamless, high-quality experience we always aim to deliver.

Warm regards,

Director
Fitch & Fitch

Rated 5 out of 5 stars

Amazing service, I couldn’t ask for more!

Amazing service from beginning to end, excellent communication, found us a very competitive mortgage with options and offered helpful advice - all the staff members we had contact with went above and beyond, we literally couldn’t fault them or ask for a better service! I highly recommend Fitch and Fitch!

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

The most supportive team

We had a brilliant experience with Fitch&Fitch. They helped us with every aspect of our mortgage case, from finding the best offer to insurance. They are very proactive, accommodating and quick to respond and we appreciated all their help throughout the process. Special thanks to Chris, Jay and Angela, for their great service.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, always above and beyond and delivered accurate advice and information in a timely manner. Excellent experience. Could not be happier because they do what they say they will when they will and have been extremely proactive even working together a year ahead of when we finally were able to source a property and buy. Thanks so much

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and support

Fitch & Fitch, particularly Susan Dennny has been exceptionally approachable, responsive, and, most importantly, understanding throughout our remortgage journey. Her professionalism and support made the entire process smooth and stress-free. We would highly recommend their services to friends, family, and anyone seeking a reliable and customer-focused experience.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Professional, timely, and friendly

Absolutely fantastic broker, I always recommend them to my friends and family.

In particular Dani and Angela have a wonderful manner about them, they always answer questions promptly and are generally just lovely people.

I’ve used F&F twice now, once for a first-time mortgage and again to remortgage at the end of my fixed term. Both time the team excelled in getting me the best rate and ensuring that the process was smooth.

Unlike other brokers that I spoke to that use their position to try and hawk every product that they can possibly receive commission for, the team at F&F are impartial and provide the best advice for your current position.

When my new fixed term runs out I’ll be straight back!

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

First Application for a Mortage

Chris made our application for a mortgage so simple and was on hand to answer any questions we had at any point. Thank you to Chris for making this so simple and straight forward for our first mortgage.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, application dealt with quickly and efficiently. Excellent communication throughout the process.
From now on they will be my "go to" Mortgage broker.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great Experience, Stephen was really helpful and guided us through the whole process. We wasn’t going to use a broker but so glad we did. Thanks again!

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Ben and Jay are superstars!

Ben and Jay are superstars!

Thank you so much for all of your help with our recent mortgage application, so helpful and knowledgeable! I always received a quick response to any questions I had, highly recommend these guys! Thanks again.

April 25, 2025
Unprompted review

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