Fitch & Fitch Reviews 

393
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service provided, often describing it as smooth and stress-free. Many people praise the staff for their professionalism, helpfulness, and dedication, making complex processes much easier. Reviewers frequently mention feeling well-supported and informed throughout their interactions. People particularly value the prompt and clear communication from the team, ensuring they are kept updated at every stage. Customers appreciate the advisors going above and beyond to secure the best deals and effectively handle challenging situations. This comprehensive support contributes to a highly satisfying and successful experience for many.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and support... See more

Response time

People report positive experiences with response time, highlighting the quick and full answers to their... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service provided. As first time buyers it has been tricky navigating the house buying process, but Dan Byass, our advisor, made this as stress free as possible. Supported us throughout, no que... See more

Rated 5 out of 5 stars

Put simply, Stephen is the absolute best! Getting my mortgage was not easy as I have been the subject of an id fraud which I only discovered upon starting the mortgage process - check your credit file... See more

Rated 5 out of 5 stars

Excellent service from Ben at Fitch and Fitch! Ben was incredibly helpful and went above and beyond to support us with our mortgage. His professionalism, patience, and dedication made the whole p... See more

Rated 5 out of 5 stars

Sue has been amazing throughout this process and her service has been outstanding! Whilst we have been navigating being first time buyers, Fitch & Fitch have gone above and beyond to ensure we are wel... See more


Company details

  1. Mortgage Broker

Written by the company

Fitch & Fitch is a team of experienced mortgage brokers, who offer mortgage and insurance advice no matter how complex your requirements. With offices based in Canary Wharf, Cambridge and Colchester, we have developed and grown our service throughout the UK. We arrange mortgages from the ‘whole of market’. This means we can find you the right mortgage from over 100+ lenders offering more than 15,000 mortgages.


Contact info

5.0

Excellent

TrustScore 5 out of 5

393 reviews

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5.0

All reviews

(393)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience

Fitch & Fitch were professional, responsive, conscientious and efficient from start to finish during my mortgage process. Matthew organised everything with minimal stress from my end and addressed all my queries and concerns promptly. I expected the process of applying for a mortgage to be stressful and burdensome but it was seamless with Fitch & Fitch guiding me through the process. Huge thank you to Matthew, Jay and Emily for all the help and very excited to move into our new home!

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Was totally painless, very helpful, couldn't recommend them more ,,thanks Mathew and Jay

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely Helpful

I would like to thank Matthew for his help and assistance in securing a Mortgage for me. He explained the process in plain English so that I was able to understand the process from start to finish. No question was a silly question.
Thank you again Matthew.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and friendly service

As a sole first time buyer, Ben made me feel at ease, and answered any questions I had throughout the process.
He made the initially daunting process of applying for a mortgage stress free. I highly recommend Fitch & Fitch for their friendly yet professional service.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Went the extra mile the whole way through the process

Danielle went the extra mile for us, coming in on her day off to talk us through the process in-person and making the whole process really clear. She's kept us up to date and made sure we're clear on all the information via phone and email and offered phone calls to clear things up at any time. Angela then helped us further with the process as we've gone on, we couldn't have had more helpful people getting us through this process for the first time! Thank you so much!

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service from beginning to end.

Fitch and Fitch from the beginning of this process made it clear to me that they were willing to help get the best deal possible to suit my property searches. Throughout the process communication was clear/precise and continuous as I was always kept informed on where we were at each each stage, in addition, the team is friendly and approachable with them always making themselves available to help answer any questions or queries I had, easing any concerns where applicable. I can’t recommend Fitch and Fitch’s services enough.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Support for a First-Time Buyer

Scott and the team at Fitch & Fitch were fantastic from start to finish. From my very first conversation with Scott, he was incredibly honest and transparent about my situation. As a first-time buyer, I really appreciated how clearly he explained all the mortgage options available to me—step by step. He was more than happy to meet in person, and it honestly felt like he was available day and night for any questions I had. I’d highly recommend their service and will definitely be using them again when the time is right!

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

From the beginning Chris was great. He was knowledgeable, straight forward and very helpful in explaining the process from start to finish. Always quick to get back to me and answer any questions I had. Chris and colleague Jay updated me throughout. My experience couldn't have been a more positive one. Excellent service.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service 👏

I would definitely recommend anyone to use Fitch and Fitch. From the start, Stephen makes sure that he provides you with ample time and listens to your requirement. He puts in alot of time and effort to make sure the product is right for your needs. Stephen and the team make this is a less stressful time. I wouldn't hesitate to use their services again.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Top quality customer service

From the outset through to completion of our re-mortgage we found the team to be knowledgeable and pro-active. Our mortgage was not straight forward due to a number of factors on the property that made it more unique. Fitch & Fitch managed to source a competitive deal with a High Street lender.
The team work well with each other, keep you updated at every stage of the process and I can’t recommend them highly enough.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Dedication – Highly Recommended!

We are very grateful to our mortgage broker, Sue, for her dedication and hard work in securing a mortgage for my son. She took on a complicated case, kept us well-informed throughout the process, and found the best lender to match our needs. Her professionalism and commitment made a real difference. We would happily use Fitch & Fitch again and highly recommend their services.

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Fitch & Fitch - Excellent - Use them

We have used Fitch & Fitch for a number of years now and trust David with the advice he provides us. The team are all super communicative, respond quickly to queries, supportive and patient. I've recommended them to everyone I know, and wouldn't look anywhere else to support with my mortgage. Well done team and thank you for your continued support.

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Easy and smooth process

Stephen at Fitch & Fitch was great to work with, he communicated very effectively and explained every step of the process in detail making it less daunting! Thanks Stephen! ☺️

March 13, 2025
Unprompted review

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